Hagerty Insurance Company Review

Facts, history, customer satisfaction, and more

Hagerty at a Glance

  • Hagerty is an auto insurance company based in Traverse City, Michigan
  • The world's largest provider of specialty insurance for classic and collector cars
  • Coverage is available nationwide
  • Works with a network of independent insurance agents

Hagerty pros: Hagerty provides specialized and customizable insurance for classic and collectible vehicles. The company has an extensive knowledge of classic cars. Its policies allow for occasional pleasure use with no fixed mileage restrictions. Guaranteed replacement coverage ensures you’ll get the full insured value of your car if it’s totaled. In-house parts experts and extensive list of resources for hard-to-find parts ensure your classic car gets fixed properly. Customer service portal and online valuation tool create a user-friendly experience. Customer satisfaction appears high.

Hagerty cons: Hagerty’s policies do not cover everyday driving. While rates can be lower than average, there are not many discounts available. Hagerty is not BBB accredited nor is it rated by AM Best.

What Type of Insurance Does Hagerty Offer?

Hagerty offers auto insurance for classic and collector vehicles. A Hagerty policy allows you to use your collector vehicles for club functions, exhibitions, organized meets, tours, and even occasional pleasure driving.

The types of vehicles insured by Hagerty include the following.

  • Collector and classic cars (1979 or older)
  • Collector trucks and SUVs (1996 and older)
  • 1980 and newer collector vehicles (limited editions, exotics, and supercars)
  • Modified cars (rods and replicas)
  • Motorsports vehicles
  • Classic military vehicles (20 years and older)
  • Retired commercial vehicles (25 years and older)
  • Car trailers (for vehicles and street rods)
  • Classic and antique tractors (25 years and older)
  • Motorcycles and scooters (vintage/collector and racing)

Eligible vehicles should be stored in an enclosed, secure structure when not in use. Only drivers who have not had a serious infraction within the last three years will be offered coverage by Hagerty. Regular use vehicles are not eligible for coverage.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Hagerty

Hagerty specializes in classic car insurance. The company was founded in 1984, and is headquartered in Traverse City, Michigan. It also has offices in the U.K. and Canada.

Hagerty is privately owned by classic car enthusiasts. The company is not accredited by the Better Business Bureau, but it does enjoy an A+ rating from the BBB.

In addition to classic and collector car insurance, Hagerty also offers coverage for classic boats and motorcycles, as well as motorsports vehicles, automotive businesses, and more.

Hagerty Drivers Club is the world’s largest community for automotive enthusiasts. Members enjoy valuable automotive discounts, exclusive events and experiences, roadside service created specifically for collector vehicles, subscription to Hagerty magazine. and much more.

The company provides a suite of vehicle valuation services including the Hagerty Price Guide, printed three times a year; the Hagerty Insider app, which allows you to track live auction results; and the Market Rating, which measures the strength of the North American collector car market.

What Discounts Does Hagerty Offer?

The cost of a Hagerty auto insurance policy will depend on your age, the type of vehicle you want to insure, your location, and the type of coverage you select, just like with any auto insurance policy. Hagerty promises that its rates are less than the amount a daily driver would pay for regular insurance.

Hagerty does not offer as many discounts as a standard auto insurance company, but if you are a member of Hagerty Drivers Club, you may be eligible for certain unspecified discounts on your insurance rates.

Hagerty Customer Service

Hagerty offers a variety of ways for customers to contact them.

  • Phone, fax, email, and mail contact options
  • Options may vary depending on the type of insurance policy or the type of service you need


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Hagerty FAQ

What is Hagerty’s Insurance average claim response time frame?

After a claim is filed, a Hagerty adjuster is assigned and will contact you within one business day. Typically, this first call from the adjuster will happen on the same day that the claim was filed.

What is Hagerty’s customer service availability?

Hagerty offers customer service by phone, email, fax, and regular mail. The company also offers fast access links online. Without logging in you can pay your bill, view your statements, and view your insurance ID card.

Hagerty customers can file claims by phone or online.

What is Hagerty’s claims process?

You have three options for filing a claim with Hagerty.

  • Call the Hagerty claims department
  • File a claim online
  • If you have an agent, you can contact them to have them file the claim for you

After a claim is filed, a Hagerty adjuster is assigned and will contact you within one business day. The adjuster will discuss the loss and your coverage, determine whether to assign an appraiser or ask for an estimate and photos, and address any next steps that are needed to resolve the claim. Once the adjuster receives and reviews the damage information and confirms coverage, they will issue the initial payment.

Once payment has been issued, your preferred repair shop may begin the repairs to your vehicle.

Does Hagerty create a user-friendly experience for customers?

Hagerty has a secure portal on its website where customers can log in and view details about their account, pay their bill, and manage their policy. You can also perform several of these tasks without logging in.

The company also offers Hagerty Valuation Tools, which help you determine the value of your classic car. You can view information about current values, similar vehicles that are currently for sale, model history information, and market trends. You can also subscribe to the printed Hagerty Price Guide, where each issue includes up-to-date prices for collector cars.

The Hagerty Insider app can help you track auction results and see classic cars for sale.

Aside from these valuable extras, Hagerty offers a variety of ways to contact customer service and file claims.

Does Hagerty have good classic car insurance?

Hagerty is a classic and collectible vehicle insurer. Its premiums are lower than most standard auto insurance policies because most collector cars are rarely out on the road. Hagerty offers guaranteed replacement value, low annual premiums, and flexible usage. Its specialized coverage includes instant new purchase, spare parts, motorcycle safety equipment, and auto show medical reimbursement insurance.

Hagerty Drivers Club provides 24/7 full-service roadside assistance for collector cars. The company also offers protection for “automobilia” like posters, signs, hood ornaments, and license plates, as well as track day insurance with time trial, towing, storage, and pollutant removal coverage options.

Hagerty’s industry tools determine the value of your collectible car and create an agreed-value policy to guarantee that you get the full value without depreciation in case of a total loss. It customizes coverage based on travel, restoration, automobilia, and valuable parts and tools. You must meet specific storage requirements in order to qualify.

Hagerty’s classic and collector car insurance policies are considered to be good coverage for a variety of unique vehicles.

Is Hagerty a good insurance company?

Hagerty specializes in classic and collector cars, so it offers a high level of skill and expertise in this niche market.  Customers can be assured that Hagerty knows as much about their special cars as they do.  

Hagerty’s policies are considered to have low rates, and the company offers options like roadside assistance. The company has an in-house claims department and parts experts that ensure that unique vehicles get fixed to their customers’ satisfaction.

If you need classic car insurance, Hagerty can be considered to be a good insurance company.

Hagerty Customer Reviews

Consumer Affairs
“Hagerty is the best insurance company in the industry. Customer service is top notch, pricing is cheaper than any other company, and it is the one I recommend if you have classic or expensive super cars that require coverage.”


Consumer Affairs
"On Dec 8th I make a claim on my covered windshield. It's now Dec 30th and they are still dealing with my windshield guy. The car is a 1968 and they spit out a $600 check and closed the claim. The windshield is $1200! No communication with me at all, I have to call them for the disposition of the claim. Bad faith!”


Clearsurance
“Awesome saved me a lot of money. I would highly recommend Hagerty insurance to anyone with a classic car.”


Clearsurance
“I’ve been with Hagerty Insurance for many years now and there is no other insurance company that will insure vintage vehicles and collector cars with the value they deserve.”


Trustpilot
“My experience with claims is very good. I've had only a couple minor claims, but the process was straightforward. My experience with roadside assistance is awful. Little or no effort is made to find a nearby tow truck. It seems the pool of companies they choose from is very limited, so wait times are ridiculous.”


TrustedChoice.com's Final Review

We award Hagerty a final rating of 3.0 out of 5 stars. The company specializes in coverage for collector vehicles, and it is known for its deep well of knowledge regarding antique and collector cars. It also provides a variety of resources and valuation tools to help its customers. What’s more, it sponsors the Hagerty Drivers Club, which is the world’s largest community for automotive enthusiasts. Members enjoy valuable automotive discounts, exclusive events and experiences, roadside service created specifically for collector vehicles, subscription to Hagerty magazine and much more.

Hagerty offers several options for customer service, and claims can be made online in addition to by phone.

Customers report both positive and negative experiences with the carrier, but the majority of customer reviews are quite positive. Some complaints revolve around Hagerty’s stringent underwriting requirements, and most complaints point to poor service from contracted towing services.

Our national IA company directory can help you find the best insurance companies to meet your needs. You can locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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