SECURA Insurance Companies Review

SECURA Insurance Companies at a Glance

  • Founded in 1900
  • Coverage offered in 12 states
  • Offers coverage for individuals and businesses
  • Offers a wide variety of coverages
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Several discounts available
  • 24/7 claims reporting
  • Strong financial stability
  • Good customer feedback

SECURA Pros: Well-established carrier with more than a century of experience in the insurance industry. Offers many kinds of insurance for businesses and individuals, including home and auto insurance, cyber liability insurance, identity theft insurance, and more. High ratings through A.M. Best and the BBB. Offers 24/7 claims reporting. Several discounts available. Large volume of customer satisfaction.

SECURA Cons: Coverage not available nationwide.

What Type of Insurance Does SECURA Offer?

SECURA offers a large catalogue of insurance products for individuals and businesses. Their coverages include:

  • Home and auto insurance (hybrid policy)
  • Renters insurance
  • Umbrella insurance
  • Travel insurance
  • Identity theft insurance
  • Property insurance
  • Business auto insurance
  • Commercial liability insurance
  • Nonprofit directors and officers liability insurance
  • Employment practices liability insurance
  • Worker's compensation insurance
  • Cyber liability insurance
  • Farm and agriculture insurance
  • Special events insurance
  • Health club insurance

This list of products available from SECURA is not exhaustive. Your independent insurance agent can help you find more information about the coverages offered by SECURA, and help you decide if this insurance company is right for you.

What to Know about SECURA

SECURA Insurance Companies was founded in 1900, giving the carrier more than a century of experience in the insurance industry. The insurance company is headquartered in Neenah, Wisconsin. SECURA is a property-casualty insurance company that provides many coverage solutions for individuals, farmers and agricultural workers, business owners, and nonprofit organization workers.

Today, SECURA operates in 12 states, mainly in the central region of the country. In 2017, the carrier was recognized as one of Ward Group’s 50 top-performing property and casualty insurance companies for the fourth consecutive year. The insurance company’s recognition was mainly based on its financial strength ratings. A.M. Best currently ranks SECURA in the $250-$500 million financial size category.

Thanks to its extremely long-standing history, impressive financial strength, team of independent insurance agents, and wide variety of insurance products offered, SECURA has earned a reputation as an insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives SECURA an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that SECURA is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound company in the long term.

What Discounts Does SECURA Offer?

SECURA offers many competitive discounts on their products, especially on their home and auto insurance policies. Their discounts include:

  • Valued policyholder discount: Offered to customers who stay with SECURA over time. 
  • Early quoting discount: Offered to customers who request insurance quotes before signing up for coverage.
  • New home discount: Offered to customers whose insured homes are less than 10 years old. 
  • Claim/violation free discount: Offered to customers who have remained claim and violation free for at least three consecutive years.
  • Hybrid car discount: Offered to customers who insure a hybrid vehicle that they own or lease.

Your independent insurance agent can help you find even more information about discounts offered by SECURA and other ways to save money through the insurance company, helping you to find the coverage you need at the rate you deserve.

SECURA Customer Service

SECURA allows customers to report claims over the phone or online at any time. The carrier also provides the following customer service options:

  • Online claims reporting
  • Email claims reporting
  • Phone claims reporting
  • Snail mail contact option
  • Online bill pay
  • Customer service hotline has the following hour restrictions:


Hours (CST)


Monday-Friday8 am - 4:30 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. These agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

SECURA FAQ

What is SECURA's average claim response timeframe?

SECURA allows customers to file claims at any time over the phone or online. The insurance carrier states that a claims representative will follow up with customers within 24 hours after filing a claim.

What is SECURA's customer service availability?

SECURA allows customers to file claims at any time online, through email, or over the phone. Their hotline for customer service inquiries is available at restricted hours, Monday-Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.

What is SECURA's claims process?

SECURA allows its customers to file claims anytime through multiple media. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email, or get in touch with their independent insurance agent.

Does SECURA create a user-friendly experience for customers?

SECURA’s official website is quite well done. The layout is intuitive and easy to navigate, and customers can easily locate pertinent information. The carrier would benefit from detailing their official claims process, though. SECURA provides 24/7 claims reporting through the website, over the phone, and through email. Overall, SECURA creates a highly user-friendly experience for its customers.

Does SECURA have good home and auto insurance?

SECURA offers a variety of coverages for individuals and businesses, but is well known for their hybrid home and auto insurance policy, known as MILE-STONE. Their home and auto insurance package includes the following additional coverages:

  • Travel and medical assistance
  • Roadside assistance
  • Identity theft protection
  • Pet protection
  • Accident forgiveness
  • Auto glass repair/replacement

SECURA’s auto and home insurance packages provide the convenience of one policy with a single premium and deductible. Your independent insurance agent can help you find out even more about the insurance company’s home and auto coverage, as well as their many other products offered.

Is SECURA a good insurance company?

SECURA has more than 120 years of experience under its belt today. The carrier has been highly rated by both A.M. Best and the BBB. The carrier has had a very low volume of complaints filed against it in recent years through the latter organization. Customer feedback seems largely positive. The insurance company also offers 24/7 claims reporting and has solid financial strength. Overall, SECURA can certainly be considered a good insurance company.

SECURA Customer Reviews

Clearsurance
“Filed a loss assessment claim. Within 30 minutes of the claim being filed by my agent I received two emails and a voice mail notifying me of the claim number and names of people to call with questions about it. Within two and a half hours of the claim being filed I received an email from SECURA stating that the claim was approved and a check was being mailed.”


Clearsurance
“Easy to work with and has great rates. We have two cars and a house bundled and everything is taken care of. Filing a claim is easy and convenient to do.”


Clearsurance
“I have home, auto, business, and other policies through SECURA. In the past year, unfortunately, I have had to make several claims. Every one of them was handled professionally, fairly, and quickly.” 


Clearsurance
“I had a wonderful experience getting my new account set up. Very helpful. Came to our house and helped us finish up the paperwork.” 


Better Business Bureau
“I'm impressed. My wife had a run in with a snowbank that left her car inoperable. Within an hour, the car was towed and we had a rental car. Their customer service was outstanding, and all this happened in the midst of our state lock down due to COVID-19. I wouldn't hesitate to recommend them for auto insurance to anybody. Thanks for all your help in a stressful situation!"


TrustedChoice.com's Final Review

We award SECURA Insurance Companies a final rating of 4.5 out of 5 stars. The insurance company has been around for well over a century now, and their experience is reflected by numerous positive ratings. SECURA has very high ratings through A.M. Best and the BBB. Coverage is only offered in 12 states, but the carrier provides a variety of options for insurance customers of all kinds in these areas. SECURA also provides 24/7 claims reporting through multiple media, along with other modern services such as getting matched with an independent insurance agent and requesting quotes online. However, what we’re most impressed by is the high volume of glowing customer reviews spotted across multiple platforms online. Customers seem largely satisfied with the coverage and level of customer service they receive from SECURA, which automatically gives the carrier high marks in our books. So, if you’re located in a state where coverage is available and are in need of any of the carrier’s products, we say don’t hesitate to look into SECURA with your independent insurance agent to be your next trusted insurance company.

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