West Bend Mutual Insurance Company Review

Pros, cons and info you need to know.

West Bend Mutual Insurance Company at a Glance

  • Founded in 1894
  • Offers a variety of insurance products
  • Offers personal and business coverage
  • Coverage available in 13 states
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • 24/7 claims reporting
  • Several discounts available
  • Strong financial stability
  • A TrustedChoice.com Top Pick

West Bend pros: More than a century and a quarter’s worth of experience in the insurance industry. High ratings through A.M. Best and the BBB. Several discounts available. Offers several forms of personal and business coverage such as umbrella insurance, auto insurance, identity theft insurance, etc. Offers 24/7 phone claims reporting. Strong financial stability. Mobile app available.

West Bend cons: Coverage not available nationwide. No online claims reporting.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does West Bend Offer?

West Bend offers a variety of coverage solutions for individuals and businesses. Their products include the following.

  • Homeowners insurance
  • Auto insurance
  • Condo owners insurance
  • Home and highway insurance
  • Identity theft insurance
  • Personal umbrella insurance
  • Renters insurance
  • Business insurance
  • Workers’ compensation insurance

Your independent insurance agent can help you decide if West Bend has the right type of coverage to best meet your needs.

What to Know about West Bend

West Bend Mutual Insurance Company was established in 1894, giving the carrier a century and a quarter’s worth of experience in the insurance industry. The carrier offers several coverage options for individuals and businesses including auto insurance, homeowners insurance, identity theft insurance, and more. The insurance company is headquartered in West Bend, WI.

Today, West Bend has expanded to offer its products in eleven states including Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Carolina, Ohio, Tennessee, and Wisconsin. The carrier has more than 1,000 employees and works with more than 2,200 independent insurance agents to distribute their coverage. Independent insurance agents help provide customers with a more comprehensive, personalized experience. In 2019, West Bend surpassed $1.35 million in direct written premium and $3 billion in total assets.

Thanks to its extremely long-standing history, impressive financial strength, and selection of coverages offered for individuals and businesses, West Bend has become known as a top-performing insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives West Bend an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that West Bend is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who remains a strong, financially sound insurance company in the long term.

What Discounts Does West Bend Offer?

West Bend offers several competitive discounts on their coverages, especially their home and highway policies. These discounts include the following.

  • Anti-lock brakes (ABS) discount: Offered to customers whose vehicles are equipped with ABS.
  • Multi-car discount: Offered to customers who insure more than one vehicle through West Bend. 
  • Safe and accident-free drivers discount: Offered to customers who remain accident free for a certain amount of time. 
  • New and updated homes discount: Offered to customers whose homes are of brand-new construction or have recently been updated.
  • Good student discount: Offered to student customers who maintain a good grade average, typically of “B” or higher. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with West Bend, as well as provide you with quotes and help answer any other questions you may have.

West Bend Customer Service

West Bend allows their customers to file claims over the phone at any time. The carrier provides the following customer service options.

  • 24/7 phone claims reporting
  • Fax claims reporting
  • Email claims reporting
  • Online bill pay
  • Snail mail contact option
  • Mobile app available
  • Customer service department has the following hours restrictions


Hours (CST)


Monday-Friday8 am - 4:30 pm

The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.

West Bend FAQ

What is West Bend's average claim response time frame?

West Bend allows customers to file claims at any time over the phone. The carrier’s official website states that some claims can be fully resolved and paid within 24 hours of filing.

What is West Bend's customer service availability?

West Bend’s phoneline for customer service inquiries is available at restricted hours on weekdays. However, the insurance company allows customers to file claims over the phone 24/7. The carrier also has a comprehensive social media presence on Facebook, Twitter, Instagram, and LinkedIn, which makes them even more accessible to customers.

What is West Bend's claims process?

West Bend allows customers to file claims through a couple of different mediums. The carrier’s official website does not give much detail about their claims process beyond how to file, and that customers will be guided through the claims process when speaking to a representative.

Does West Bend create a user-friendly experience for customers?

West Bend’s website is easy to navigate. Customers can quickly locate important information, however the carrier would benefit from adding a broken down claims process to their website. The insurance company offers several modern customer service features such as a mobile app, 24/7 phone claims reporting, online bill pay, and find an agent online. The carrier works with independent insurance agents to ensure their customers have the best overall experience. West Bend also has an active presence on social media, overall making for a highly user-friendly experience.

Does West Bend have good identity theft insurance?

West Bend provides several coverages for individuals and businesses, including identity theft insurance. The carrier’s identity theft insurance comes with the option to add the Identity Protection Program for a small additional premium. The program features the following protective services.

  • Email compromise assistance
  • Social media compromise assistance
  • Phishing assistance
  • Device compromise assistance
  • Data breach assistance

Your independent insurance agent can help you find even more information about West Bend’s identity theft insurance and Identity Protection Program, as well as their many other insurance products and services available.

Is West Bend a good insurance company?

West Bend has been around for more than a century and a quarter and is highly rated by A.M. Best and the BBB. West Bend provides a good selection of coverage options for individuals and businesses. The carrier also provides a user-friendly experience for its customers and works with independent insurance agents. Overall, West Bend has certainly earned the reputation of being a good insurance company.

West Bend Customer Reviews

Clearsurance
“I hit a deer last summer. We called West Bend right away. Rather than send someone out (which we would have had to wait for), they requested photos first. They were able to see everything they needed and processed the claim within hours rather than days! Quick service, money came fast, and repairs could start very quickly.”
Clearsurance
“I have been fully satisfied with the care and policy. Everyone who I have spoken with has been eager to help and simplify all the processes.”
Clearsurance
“This company has always been there for assistance. Windshield chips have been my biggest issue and the problem was repaired without using the deductible.”
Clearsurance
“I have been very pleased with the customer service. We had a car accident that was not our fault and West Bend stepped in and made everything as pleasant as possible under the circumstances. They are quite amazing and would recommend them as an insurance carrier.”
Clearsurance
“Great company. Premiums are very competitive and the best pricing in my area. The company has great rewards. The handling of claims is smooth and thorough.”

TrustedChoice.com's Final Review

We award West Bend Mutual Insurance Company a final rating of 4.95 out of 5 stars, and as one of our Top Picks overall. West Bend has been in the insurance industry for a century and a quarter and is highly rated by A.M. Best and the BBB. The carrier provides 24/7 claims reporting for its customers and works with independent insurance agents to help provide the best overall experience possible for its current and prospective policyholders. West Bend also provides other modern customer service features such as a mobile app and a match with an agent online option. The insurance company also fully resolves and pays out some of its claims within just 24 hours. It’s easy to spot plenty of glowing feedback for the carrier across the web, with many satisfied reports from customers detailing pleasant experiences with their coverage and in dealing with West Bend directly. Further, the carrier provides many competitive discounts on their coverages. All together, we say if you’re located in an area where coverage is available, be sure to look into West Bend with your independent insurance agent as an excellent option for your next trusted carrier.

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