American Modern at a Glance
- Founded in 1965
- A Munich Re company
- Offers a variety of insurance products
- Offers coverage for individuals
- “A+” (superior) rating by A.M. Best
- “A+” (excellent) rating by Better Business Bureau (BBB)
- Online claims reporting
- Online bill pay
- Several discounts available
- Strong financial stability
American Modern Pros: Nearly six decades of experience in the insurance industry. High ratings through A.M. Best and the BBB. Offers several forms of coverage for individuals, including unique types of property and auto insurance. Offers online claims reporting and bill pay. Several discounts available.
American Modern Cons: Some mixed customer feedback. Catalog is limited to a variety of property and auto insurances.
What Types of Insurance Does American Modern Offer?
American Modern offers a variety of coverage solutions for individuals. Their products include:
- Landlord property insurance
- Vacation home insurance
- Vacant property insurance
- Full-time home insurance
- Mobile home insurance
- Collector car insurance
- Boat insurance
- Yacht insurance
- Personal watercraft insurance
- Motorcycle insurance
- All-terrain vehicle insurance
- Golf cart insurance
- Snowmobile insurance
Your independent insurance agent can help you decide if American Modern has the right type of coverage to best meet your needs.
What to Know about American Modern
American Modern was founded in 1965, giving the carrier more than half a decade of experience in the insurance industry. The insurance company offers several forms of coverage for individuals, including landlord property insurance, boat insurance, golf cart insurance, and more. The carrier is headquartered in Cincinnati, Ohio.
Currently, American Modern has almost 1,200 employees across all of its locations. The carrier was acquired by Munich Re in 2008. Munich Re has more than 50 locations globally, and about 43,000 employees. The company has been ranked in the top 100 on the Forbes Global 500 list. In terms of financial size, A.M. Best ranks American Modern in the $2 billion or greater category.
Thanks to its history and variety of coverages offered for individuals, American Modern has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives American Modern an “A+” rating, indicating the carrier is a superior choice for insurance customers. The “A+” rating assures customers that American Modern is capable of offering guaranteed, secure coverage from a reputable insurance carrier.
Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound insurance company in the long term.
What Discounts Does American Modern Offer?
American Modern offers several discounts on various types of property insurance, including:
- Fire station/smoke alarm discount: Offered to customers located close to fire stations, or who have smoke alarms installed on their property.
- Burglar alarm discount: Offered to customers who have burglar alarms installed on their property.
- Paperless documents discount: Offered to customers who opt to go paperless with their statements, etc.
- Paid in full discount: Offered to customers who pay their premiums for the year up front in one lump sum.
- No claims in past three years discount: Offered to customers who have not submitted any claims for at least three years.
An independent insurance agent can help you find more information about even more discounts and other ways to save with American Modern, as well as provide you with quotes and help answer any other questions you may have.
American Modern Customer Service
American Modern allows their customers to file claims online at any time. The carrier also provides the following customer service options:
- Phone contact option.
- Online claims reporting.
- Fax contact option.
- Online bill pay.
- Snail mail contact option.
- Customer service department has the following hour restrictions:
|Monday-Friday||8 am - 8 pm|
The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.
American Modern FAQ
What is American Modern's average claim response time frame?
American Modern allows customers to file claims at any time through their website. While the official website does not make a specific claims response time frame promise, it does inform customers that their claims will be immediately assigned to an adjuster upon receipt.
What is American Modern's customer service availability?
American Modern’s phone line for customer service issues is available at generous hours, Monday-Friday. The insurance company allows customers to file claims online, over the phone, or via fax. The carrier also has a social media presence on Facebook, Twitter, Instagram, and LinkedIn, making them even more accessible to customers.
What is American Modern's claims process?
American Modern allows customers to file claims in a couple of different ways. The carrier breaks down the claims process for its customers as follows:
“Information we need from you
Whether you call us at 800-375-2075, or complete an online claim form, please have this information ready:
- Your policy number
- Your contact information
- A description of what was damaged/lost
- Date and specific time of the loss
- Note any personal injuries that occurred
- Whether an ambulance was called, or fire or police departments were notified
- Whether you believe you need to make temporary repairs
However you choose to reach us, we will work closely with you until your claim is settled.
What you can expect from us
Your claim will immediately be assigned to an adjuster, who will contact you to gather more details about what happened. If a traditional inspection of the damage is necessary, your adjuster will work with you to schedule a time and day for that inspection. It may also be possible for the inspection to be handled via our video claims resolution tool, which allows you to virtually connect with your adjuster using a mobile device and your internet connection. If that is the case, the how-to video below shows you what you can expect when you use the technology.
You can proceed with contacting a contractor or repair shop to fix what’s gone wrong. In many cases, your claims adjuster can provide you with information about participating in a contractor referral program. The contractor referral program is designed to provide you with access to qualified participating contractors or repair shops in your immediate area. If the estimate provided by your selected contractor or repair shop is greater than our adjuster’s total estimate, you should contact your claims adjuster.”
Customers can check the status of their claims through the website, by calling the carrier, or by checking with their independent insurance agent.
Does American Modern create a user-friendly experience for customers?
American Modern’s website could use an update. Its layout is less intuitive than other modern carriers’ and is not as easy to navigate. That being said, the carrier does provide satisfactory detail about their insurance products offered, claims information, and more. The carrier offers online claims reporting and bill pay for its customers. American Modern also has a strong presence on social media, overall making for a fairly user-friendly experience.
Does American Modern have good boat insurance?
American Modern provides a good selection of coverages for individuals, including boat insurance. Beyond the typical liability and property damage coverage provided by most similar policies, American Modern offers the following options under its boat insurance:
- Loss of fishing gear or personal effects coverage
- Emergency assistance reimbursement coverage
- Search and rescue reimbursement coverage
- Travel loss reimbursement coverage
- Tournament fee reimbursement coverage
Your independent insurance agent can help you find even more information about American Modern’s boat insurance, as well as their many other coverages.
Is American Modern a good insurance company?
American Modern has been around for nearly six decades now. The insurance company has received high ratings through A.M. Best and the BBB. Further, American Modern provides a unique catalog of coverage options for individuals. Overall, American Modern can indeed be considered a good insurance company.
American Modern Customer Reviews
|“Great company had one problem at the second year of renewal. They had raised premium by a large amount and we had no claims. It was resolved quickly.”|
|“American Modern Insurance is easy and fast. They always answer phone calls and the agents are quite friendly. They offered me great rates for the first year. One time I was broken down on the road and they sent help right away.”|
|“I was referred by a friend. I really like this insurance company. I have been with them about two years now.”|
|“This is a wonderful company to have insurance with. I like all the help that they give. All my questions were answered.”|
|“I have no complaints... and thank God, we have not had to make any claims... and very reasonably priced.”|
TrustedChoice.com's Final Review
We award American Modern insurance company a final rating of 4.28 out of 5 stars. To begin with, American Modern has been in the insurance industry for nearly six decades. The carrier provides many coverage solutions for individuals, including several unique forms of property and auto insurance. American Modern has excellent ratings through A.M. Best and the BBB. The insurance company has demonstrated solid financial strength over the years. The carrier offers online claims reporting and customer service options such as bill pay. The carrier’s parent company, Munich Re, has been ranked among the top 100 on the Forbes Global 500 list, which aids their credible reputation. American Modern also offers several discounts for its customers. So, if you’re in need of any of their coverage solutions, we say go ahead and look into American Modern with your independent insurance agent to be your next trusted carrier.
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