Attune Insurance Company Review
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Attune Insurance Company at a Glance
- Founded in 2016
- Offers coverage for businesses
- Offers a handful of coverages
- Coverage available in 49 states
- Not rated by A.M. Best
- “B+” rating by Better Business Bureau (BBB)
- Offers paperless experience
- Growing financial stability
- 24/7/365 claims reporting
Attune pros: Multiple coverage options available for businesses, including business owners policies, worker's comp, and excess liability insurance. High rating through the BBB. Growing financial stability. Offers a paperless experience for customers. Offers 24/7/365 claims reporting. Offers a live chat customer service option.
Attune cons: Not rated by A.M. Best. Not BBB accredited. Not much information about claims process or coverage provided on website. Official website could use an update. Somewhat limited coverage options. Mixed customer feedback.
What Types of Insurance Does Attune Offer?
Attune offers a few types of coverage for businesses. Their insurance products include:
- Business owners policy insurance
- Worker's compensation insurance
- Excess liability insurance
Your independent insurance agent can help you find more information about the coverages offered by Attune, and help you decide if this insurance company is right for you.
What to Know about Attune
Attune Insurance was founded in 2016, making it one of the younger carriers on the market today. The company’s headquarters is in New York, New York. Today, Attune is licensed to provide coverage in 49 states across the country. The carrier offers a few coverage options for businesses, including workers compensation and excess liability insurance.
Attune’s mission is to provide easier access to insurance for small businesses in the US. The insurance company is still expanding its company and network. Their LinkedIn profile states that they currently have fewer than 200 employees, with 120 of them found on the social media platform. In 2019, Attune reported that it had written more than $100 million in insurance premiums that year alone, setting a new record for the carrier.
Attune has not been rated by A.M. Best, the leading global credit rating agency monitoring the insurance industry. While ratings through this organization are not a requirement for an insurance company, they do help to solidify a carrier’s credibility and financial strength ratings, and potentially influence prospective customers’ decisions about whether to trust the carrier with their coverage needs.
However, Attune has received a good rating through the BBB, a “B+.” Ratings from the BBB are based on several criteria, including the business’s complaint history, the type of business, the length of time in business, transparent business practices, and any advertising issues. Prospective customers and partners are able to gain insight into an insurance company’s values by reviewing its rating from the BBB.
What Discounts Does Attune Offer?
While Attune does not make information about their specific discounts readily available, there are several standard discounts commonly offered on similar products by many insurance companies today. These discounts include:
- Equipment safeguards discount: Offered to worker's comp customers who protect employees from dangerous equipment in the workplace by covering it with safeguards when not in use.
- Safe premises discount: Offered to worker's comp customers who provide a safe working environment for their employees.
- Hygiene procedures discount: Offered to worker's comp customers who enforce strict hygiene protocols in the workplace.
- No hazardous materials discount: Offered to worker's comp customers whose employees do not have to interact with hazardous materials on the jobsite, such as chemicals.
- Formal safety plan discount: Offered to worker's comp customers who enforce a mandatory safety plan in their workplace.
An independent insurance agent can provide more exact discount information and premium quotes for coverage through Attune. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.
Attune Customer Service
Attune offers 24/7 phone claims reporting in addition to the following customer service options:
- Fax claims reporting
- Email claims reporting
- Live chat support
- Snail mail contact option
- Customer service hotline has the following hours restrictions:
| Hours (EST) | |||
| Monday-Friday | 9 am - 6 pm |
The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.
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Attune FAQ
What is Attune's average claim response time frame?
Attune offers 24/7/365 claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise. With the carrier’s live chat assistance feature, however, it’s reasonable to expect a prompt response to a claim after filing.
What is Attune's customer service availability?
Attune allows customers to file claims 24/7 over the phone or through email, fax, or regular mail. Their hotline for customer service inquiries is available at restricted hours, Monday-Friday. The insurance company also has a live chat option available through their website, giving customers instant access to representatives. Additionally, the carrier has a social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.
What is Attune's claims process?
Attune offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms, beyond how to file. If customers have questions about the claims process, they can contact the carrier via phone, live chat, or email, or get in touch with their independent insurance agent.
Does Attune create a user-friendly experience for customers?
Attune’s official website leaves a bit to be desired. While the layout is well done and easy to navigate, some pertinent information is missing, such as a claims process. There’s also not much information provided about the carrier’s coverage options. However, Attune does create a totally paperless experience for customers in terms of digital bill pay and claims reporting, which is a nice feature. So, while Attune doesn’t provide the most user-friendly experience for customers, it’s also far from the worst when compared to other carriers around today.
Does Attune have good business owners policies?
Attune caters to businesses with its insurance products. Their business owners policies include the following coverage options:
- Commercial property insurance
- Commercial general liability insurance
- Business interruption coverage
- Extended business income coverage
- Commercial inland marine insurance
- Commercial auto insurance
- Electronic data coverage
- Valuable papers and records coverage
Your independent insurance agent can help you find out more information about Attune’s business owners policies and their other products offered.
Is Attune a good insurance company?
Attune has been around for just a handful of years now. The insurance company has received a good rating from the BBB; however, it’s not as high as many other carriers' ratings. The insurance company has also already had a complaint filed against it through the BBB. Attune has not been rated by A.M. Best, which makes their financial strength hard to gauge. Customer feedback seems largely mixed. Coverage options are also extremely limited at this time. That being said, the carrier provides 24/7/365 claims reporting and live chat support for its customers. So, it may be open to individual interpretation whether Attune can be considered a good insurance company.
Attune Customer Reviews
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| “Horrible customer service. I called to get information on my coverage and was told that they do not have any customer service department and they cannot help me whatsoever. The number for the company they have is only to take payments. I will be switching providers right away and cutting my losses.” |
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| “Just got off the phone with them. Seem helpful enough.” |
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| “Great price. Great service. Easy online bill pay.” |
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| “Terrible, no one to call when they screw up!!!” |
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| “Worst insurance ever.” |
TrustedChoice.com's Final Review
We award Attune Insurance a final rating of 2.5 out of 5 stars. The carrier is one of the younger presences on the insurance market today, with just under five years of experience. Attune has not been rated by A.M. Best, and has received a lower rating through the BBB than many carriers around today. The insurance company is not BBB accredited and has already had a complaint filed against them through the organization. While coverage is offered in most states, insurance options are still extremely limited at this time. Attune’s customer feedback is largely mixed, with some reports detailing frustrating encounters when trying to reach the carrier or frustration with the coverage in general. That being said, the insurance company does offer 24/7/365 claims reporting and a completely paperless experience for its customers, which are nice, modern features. However, the carrier’s website is sorely lacking in terms of information about their claims process and coverage details. So, while we certainly hope Attune Insurance hits its stride within the coming years, for now we recommend surveying your other options with your independent insurance agent first, before settling on this carrier to provide you with dependable coverage.
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