NCRB Insurance Company Review

Everything you need to know

North Carolina Rate Bureau at a Glance

  • Established by the state of North Carolina to administer property and casualty rates for the state’s insurance industry
  • Maintains rules and regulations and establishes premium rates for motor vehicle, workers’ compensation, and property insurance
  • Ensures the availability of workers’ compensation insurance to any eligible risk in NC by assigning the risks to members on an equitable basis

NCRB pros/cons: NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state.

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What Type of Insurance Does NCRB Offer?

NCRB does not market insurance policies as it is a ratings bureau for the state of North Carolina. 

NCRB also ensures the availability of workers’ compensation insurance to any eligible risk in North Carolina by assigning the risks to members on an equitable basis.

Here are the primary responsibilities of NCRB related to auto, workers’ compensation, and property insurance in North Carolina. 

Workers’ compensation insurance

  • The North Carolina Rate Bureau provides, but is not limited to, the following functions for workers’ compensation insurance in North Carolina.
    • Prepares annual loss cost filings for voluntary business and rate filings for the residual (Assigned Risk) market business
    • Serves as the plan administrator for the North Carolina Workers' Compensation Insurance Plan (Assigned Risk)
    • Collects and maintains quality control of experience data for use in calculation of experience modifications
    • Inspects and assigns classification of employers' operations in North Carolina
    • Collects and maintains policy data for all insured employers in North Carolina
    • Reviews rates, rules, policy forms, classifications and rating plans in an ever-changing environment

Auto insurance

  • The North Carolina Rate Bureau provides, but is not limited to, the following functions for auto insurance in North Carolina.
    • Responsible for filing rates, rules and forms for approval by the Commissioner of Insurance
    • Provides a mechanism for appealing Safe Driver Insurance Plan (SDIP) points
    • Monitors legislative activity and industry trends
    • Provides statistical and compliance services
    • Collects and examines statistical and ratemaking data

Property insurance

  • The North Carolina Rate Bureau provides, but is not limited to, the following functions for property insurance in North Carolina.
    • Responsible for filing rates, rules and forms for approval by the Commissioner of Insurance
    • Monitors legislative activity and industry trends
    • Provides statistical and compliance services
    • Collects and examines statistical and ratemaking data

What to Know about NCRB

NCRB was established under Article 36, Chapter 58 of the North Carolina General Statutes. The purpose of the NCRB is to administer property and casualty rates for the insurance industry in North Carolina. It maintains rules and regulations for auto, property, and workers’ compensation insurance in the state. 

NCRB also ensures the availability of workers’ compensation insurance to any eligible risk in North Carolina by assigning the risks to insurance company members on an equitable basis. All expenses incurred by NCRB are related to these functions, and the NRB receives no grants. All expenses are the responsibility of its member insurance companies in proportion to written premiums. .

For eligible workers’ compensation risks, NCRB receives payments which are deposited and immediately disbursed to an assigned member insurance company. The NCRB acts only as a pass-through for these premiums.

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What Discounts Does NCRB Offer?

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

NCRB Customer Service

Insurance companies, business owners, and individuals can contact NCRB with questions by phone or by using an online fillable form. 

  • Phone contact hours restrictions are not specified
  • Online portal is available


Hours (EST)


Monday-Friday Not specified

NCRB FAQ

What is NCRB’s average claim response time frame?

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

What is NCRB’s customer service availability?

NCRB is available by phone or by using an online fillable form. 

NCRB also offers an online Member Services site for member insurance companies, agents, and agencies. 

What is NCRB’s claims process?

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies, nor accept claims reports. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

Does NCRB create a user-friendly experience for customers?

NCRB offers phone and online customer service, as well as an online Member Services site for member insurance companies, agents, and agencies. 

Does NCRB have good insurance?

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

Is NCRB a good insurance company?

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

NCRB Customer Reviews

NCRB is a ratings bureau for the state of North Carolina. It does not market insurance policies. NCRB administers property and casualty insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in the state. 

TrustedChoice.com's Final Review

A star review is not applicable or appropriate for NCRB. It does not market insurance policies. It administers insurance rates and maintains rules and regulations for auto, workers’ compensation, and property insurance in North Carolina.

NCRB also ensures the availability of workers’ compensation insurance to any eligible risk in North Carolina by assigning the risks to insurance company members on an equitable basis. While in these cases it may collect premiums on behalf of the insurance company, NCRB does not function as the carrier in any way, it simply passes through the premiums to the assigned member insurance company.

If you live or own a business in North Carolina, an insurance agent or broker can help you understand NCRB’s role in the assisting, administering, and regulating the insurance industry in the state.

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