Encova Insurance Review

Is Encova a good insurance company?
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.


Trusted Choice's Encova Insurance Score

5 Stars

5 Stars

We award Encova Insurance company a final rating of 5 out of 5 stars. The insurance company is still relatively young, but one of its parent companies, Motorists Insurance Group, has been around for more than 90 years now, which is no small feat within the insurance industry. Encova itself has received high ratings through AM Best and the BBB, and has been accredited through the latter organization. 

Coverage is offered in 28 states currently, and Encova's catalog focuses on personal and commercial insurance options. The carrier provides 24/7 claims reporting via phone or email, online bill pay, and lists its contact information for the customer service department on its social media pages. It's a bit challenging to find any customer feedback about the insurance company online, since the carrier is still fairly young, but the few reviews available are quite positive. 

So, overall we say that if you're in the market for personal or commercial insurance coverage, we'd highly recommend looking into Encova Insurance with the help of your independent insurance agent to be your next trusted carrier.

Encova Insurance Company at a Glance

  • Founded in 2017
  • Parent company, Motorists Insurance Group, founded in 1928
  • Offers personal and commercial coverage
  • Coverage available in 28 states
  • “A-” (excellent) rating by AM Best
  • “A+” (excellent) rating by the Better Business Bureau (BBB)
  • Also offers workers' compensation and life insurance
  • 24/7 phone claims reporting
  • Strong financial stability

Encova pros: 

  • Parent company is established, with more than 90 years of experience in the insurance industry 
  • Highly rated by AM Best and the BBB
  • 24/7 claims reporting
  • Strong financial stability
  • Coverage available in 28 states

Encova cons: 

  • Younger carrier, so still difficult to find customer feedback
  • Not much information about claims process provided on official website

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you. Your independent insurance agent can help you find more information about the coverage offered by Encova, and help you decide if this insurance company is right for you.

What Discounts Does Encova Offer?

Encova makes information about their specific discounts readily available on their official website. These discounts include the following:

  • Auto discounts
    • EFT
    • Married professional
    • Empty nester
    • Bundling with other Encova policies
    • Excellent driving record
    • Good student
    • Long-time customer
    • Driver training
    • Anti-theft devices
  • Property discounts
    • Age of home
    • Recent renovations, such as updating the roof, wiring, or plumbing
    • An excellent credit rating
    • Bundling with an Encova automobile policy

An independent insurance agent can provide better discount information and premium quotes for coverage through Encova. When it comes to insurance coverage, independent insurance agents work hard to get you the most bang for your buck.


Connect with an Encova Agent Today.

Shopping for insurance? Encova has you covered.

Encova Customer Service

Encova offers 24/7 phone, fax, email, or mail claims reporting for its policyholders. The carrier also provides the following customer service options:

  • Online bill pay
  • Report fraud option
  • Customer service availability - 24/7 phone claims reporting. Customer service hours are as follows:

Hours (EST)

Monday-Friday 7:30 am - 5:30 pm

Saturday Closed

Sunday Closed

The best way to ensure that you have a good customer service experience is to work with an independent insurance agent. These agents can help handle claims and other matters for you, so you can relax and enjoy your insurance coverage.

Encova Insurance Reviews from Customers

5 Stars

"I never had any issues with the company. Good service, good customer services and prices are fair." 

Review date: 7/31/19

5 Stars

“Haven't filed a claim. But so far satisfied with the company. I get a discount for bundling my home & auto insurance."

Review date: 7/30/19

5 Stars

“We have had this company for 10+ years. This is an awesome company. They have an excellent customer service department and the best rates that I have found. It is a local company and they did all the research to find the lowest rates for us!” 

Review date: 3/5/18

5 Stars

“My family just bought a new home within the past 8 months and everything was perfect. Then I went down to the basement one morning and water was everywhere. The sump pump had stopped working. [Encova] helped with replacing our valuables and getting our home back to the way it was before the water damage."

Review date: 3/8/18

5 Stars

“I was recently added to my significant other's automotive and property policy and we were preparing for a major raise in insurance rates. However, we were pleasantly surprised by the rates and the ease of adding me to the policy. We've not yet had to use the insurance, so I cannot speak to that end, but everything seems to be in place, just in case!” 

Review date: 10/4/17

Encova Insurance FAQ

Encova Insurance offers coverage in 28 states, including cyber liability insurance, umbrella insurance, workers' compensation, and more. The carrier is headquartered in Columbus, OH, and was originally formed through the merging of the BrickStreet Insurance and Motorists Insurance Group companies in 2017. The carrier has excellent ratings from both the BBB and AM Best.

Encova offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise.

Encova allows customers to file claims 24/7 by phone, fax, email, or mail. Their customer service business hours are displayed on the carrier’s social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them much more open to customers.

Encova offers a couple of options for claims reporting. However, the insurance company has limited details about their claims process on their official website and social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or get in touch with their independent insurance agent.

Encova offers online bill pay for its customers, as well as 24/7 claims reporting via phone, email, or fax, which are convenient, modern customer service features. Overall, Encova can certainly be considered a user-friendly insurance carrier.

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