Federated National Insurance Company Review

Federated National Insurance Company at a Glance

  • Founded in 1992
  • Offers several insurance products
  • Offers coverage for individuals
  • Coverage available in six states
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Not rated by A.M. Best
  • 24/7/365 phone claims reporting
  • Online claims reporting
  • Request quotes and match an agent online services

FedNat Pros: Nearly 30 years of experience in the insurance industry. Highly rated by the BBB. Provides 24/7/365 phone claims reporting and online claims reporting. Provides several coverage solutions for individuals, including high-value home insurance, personal flood insurance, and more. Offers online claims reporting, bill pay, request a quote, and match an agent services.

FedNat Cons: Not rated by A.M. Best. Coverage not available nationwide.

What Type of Insurance Does FedNat Offer?

FedNat offers a variety of coverage solutions for individuals. Their products include:

  • Homeowners insurance
  • Landlord insurance
  • Condo insurance
  • Flood insurance
  • High-value home insurance
  • Renters insurance
  • Personal umbrella insurance

Your independent insurance agent can help you decide if FedNat has the right type of coverage to best meet your needs.

What to Know about FedNat

Federated National Insurance Company was founded in 1992, giving the carrier just under three decades of experience in the insurance industry. The company offers several forms of coverage for individuals, including landlord insurance, homeowners insurance, high-value home insurance, and more. The insurance company is headquartered in Ft. Lauderdale, FL.

Today, FedNat offers its coverage in Alabama, Louisiana, Mississippi, South Carolina, and Texas, in addition to its home state of Florida. There are 155 employees found on the carrier’s LinkedIn network, and FedNat works with hundreds of independent insurance agents. These agents help provide a more personalized and complete experience for its customers while shopping for and maintaining their policies.

Thanks to its many years in the industry, combined with a very high rating from the BBB and the variety of products offered, FedNat has become known as a trustworthy and reputable insurance carrier. The insurance company caters to a variety of personal insurance customers, offering dependable coverage for several kinds of homeowners and renters, as well as other important coverages like flood insurance.

What Discounts Does FedNat Offer?

FedNat offers customers a few common discounts on their coverage, including:

  • Claim-free discount: Offered to customers who have not filed a claim within a specified amount of time.
  • Paperless discount: Offered to customers who opt to receive their statements and other documents electronically.
  • Companion policy discount: Offered to customers who purchase more than one type of coverage through FedNat. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with FedNat, as well as provide you with quotes and help answer any other questions you may have.

FedNat Customer Service

FedNat allows customers to file claims at any time through multiple mediums. The carrier provides the following customer service options:

  • 24/7/365 phone claims reporting.
  • Online claims reporting.
  • Online bill pay.
  • Fax contact option.
  • Email contact option.
  • Snail mail contact option.
  • Customer service department has the following hour restrictions:


Hours (EST)


Monday-Friday8 am - 6 pm


Saturday9 am - 3 pm

The best way to handle your customer service needs is to work with an independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.

FedNat FAQ

What is FedNat's average claim response time frame?

FedNat allows customers to file claims at any time of the year through several mediums. The official website does not make a specific claims response time frame promise, other than reassuring customers their claims will be handled “as quickly as possible.”

What is FedNat's customer service availability?

FedNat provides generous 24/7/365 claims reporting for its customers via phone, as well as online claims reporting. The insurance company has extended customer service hours, Monday-Saturday. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, making it even more accessible to customers.

What is FedNat's claims process?

FedNat allows customers to file claims through a few different mediums. The official website, however, does not detail the carrier’s specific claims process beyond how to file and what’s necessary to report an accurate claim. If customers have questions about the claims process or need help filing a claim, they can contact their independent insurance agent or call the carrier directly.

Does FedNat create a user-friendly experience for customers?

FedNat’s website is highly intuitive and easy to navigate. Most pages are fleshed out well enough to provide satisfactory detail. The carrier could benefit from adding more details about their claims process, though. The insurance company offers generous 24/7/365 phone claims reporting, as well as online claims reporting and bill pay for its customers. Further, the carrier provides other modern customer service features such as requesting quotes and getting matched with an agent on its website. FedNat also has an active presence on social media, overall making for a very user-friendly experience.

Does FedNat have good landlord insurance?

FedNat provides a good selection of coverages for individuals, including landlord insurance. FedNat’s landlord insurance includes the following protections for those who rent out their property:

  • Natural disasters
  • Accidents
  • Theft
  • Fire
  • Loss of use
  • Property damage
  • Liability

Your independent insurance agent can help you find even more information about FedNat’s landlord insurance, as well as their many other coverages.

Is FedNat a good insurance company?

FedNat has been around for nearly 30 years now. The insurance company is highly rated through the BBB and is accredited through the organization. FedNat provides a sizable catalogue of coverage options for individuals, as well as many modern customer service options, through its official website. Overall, FedNat can indeed be considered a good insurance company.

FedNat Customer Reviews

Clearsurance
“The team at FedNat, especially [REDACTED NAME], have all been remarkable. I am impressed with their timeliness, their open line of communication, and being there every step of the way through the claims process. Thank you to all who have helped us through this ordeal; I feel grateful that the right people are managing the claim and easing this process and bringing a sense of calm to our days! Thank you,  [REDACTED NAME] and team!”
Clearsurance
“We recently had a wind and rainstorm damage claim that resulted in flooding in our home. I contacted FedNat the morning of the damage. Within hours, a remedial water damage company had been contacted and would arrive the next day. I was contacted by three different FedNat employees and felt secure that I was being cared for. Inspectors and adjusters were scheduled. Within eight days all inspections were completed and three days later, I received approval and was notified of the amount. I considered it very fair and accepted. I received full payment within 15 days of the claim. This is outstanding service.”
Clearsurance
“After hurricane Irma last year, Federated National was quick to come out and help us get our claim processed quickly and efficiently. They made a stressful situation a little easier. Highly recommend them!”
Better Business Bureau
“Professional and quick service by excellent adjusters focused on helping me, their client, resolve my claims in a fair and expeditious manner every time! Great company that truly takes care of their clients!”
Better Business Bureau
“Excellent response time, friendly workers, effortless claim process. Definitely would recommend to anyone!”

TrustedChoice.com's Final Review

We award Federated National Insurance Company a final rating of 4.17 out of 5 stars. For starters, FedNat has been in the insurance industry for nearly 30 years now. The carrier provides several coverage solutions for individuals, including homeowners insurance, high-value home insurance, flood insurance, and more. FedNat has a very high rating through the BBB and many glowing customer reviews. The insurance company provides 24/7/365 phone claims reporting, as well as online claims reporting and other convenient services through their website, such as getting matched with an agent and requesting quotes. While coverage is only offered in six states currently, FedNat caters to several common needs of insurance customers. So, our final verdict is that if you’re located in an area where coverage is available, don’t hesitate to look into FedNat with your independent insurance agent to be your next trusted carrier.

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