K&K Insurance Company Review

K&K Insurance Company at a Glance

  • Founded in 1952 
  • Specialty commercial general liability insurance and property insurance for sports, recreation, entertainment, leisure, and motorsports organizations in all states
  • BBB accredited and A+ (excellent rating)
  • One of the largest Managing General Underwriters in the US
  • Network of independent insurance agents
  • Online claims reporting

K&K Insurance Pros: K&K Insurance has years of experience to support the various insurance programs it offers. K&K employs specialists in the unique industries it serves, with underwriters that understand the daily issues that impact sports, leisure, and entertainment organizations. Underwriters have decades of loss experience data in the company’s specialty markets. Offers program development; sales & marketing; underwriting; policy issuance and administration; loss control; and claims services. Online claims reporting. Very extensive information available online, including ability to get a quote, apply for coverage, and report losses. BBB accredited.

K&K Insurance Cons: Not rated by AM Best as an individual entity. Outdated website appearance with overwhelming amount of product information, forms, and service options. Limited number of online customer reviews, with more negative than positive reviews. 

What Type of Insurance Does K&K Insurance Offer?

K&K Insurance uses the motto, “Insuring the World’s Fun”. The insurance company offers over 70 specialty property and liability insurance programs for risks including the following.

  • Arenas
  • Aquariums and zoos
  • Bowling and billiard centers
  • Camps
  • Campgrounds
  • Convention centers
  • Entertainers
  • Exhibitors and vendors
  • Facilities
  • Family fun centers
  • Festivals
  • Fairs
  • Franchised powersports dealerships
  • Gaming risks
  • Health clubs
  • Horse and dog tracks
  • Intercollegiate sports
  • K-12 insurance
  • Professional and amateur sports
  • Martial arts
  • Gymnastics and dance studios
  • Motorsports race team and tracks
  • Outfitters and guides
  • Skating rinks
  • Special events
  • Sports facilities and stadiums

This list of insurance products available from K&K Insurance is not exhaustive. Your independent insurance agent can help you decide if K&K has the type of coverage that best fits your needs.

What to Know about K&K Insurance

In 1952, K&K’s founders Nord and Teddi Krauskopf created a benevolent fund to provide accident medical benefits to injured racecar drivers. As avid motorsport enthusiasts, they had a unique understanding of the high risks associated with motorsport racing. This knowledge and experience allowed them to gradually expand their operation by designing and marketing numerous specialty products to benefit all aspects of the motorsport industry including racetrack facilities, promoters, sanction organizations, associations, race teams, and sponsors. 

Today, K&K is one of the largest managing general underwriters in the United States. The company offers over 70 specialty programs for risks including: arenas; aquariums and zoos; bowling and billiard centers; camps; campgrounds; convention centers; entertainers; exhibitors and vendors; facilities; family fun centers; festivals; fairs; franchised powersports dealerships; gaming risks; health clubs; horse and dog tracks; intercollegiate sports; K-12 insurance; professional and amateur sports; martial arts; gymnastics and dance studios; motorsports race team and tracks; outfitters and guides; skating rinks; special events; and sports facilities and stadiums. 

As a managing general underwriter, K&K performs a variety of traditional insurance company functions on behalf of the insurance companies it represents. Its services include program development; sales and marketing; underwriting; policy issuance and administration; loss control; and claims.

K&K Insurance Group is a subsidiary of Aon and employs more than 300 people in its headquarters in Fort Wayne, IN. Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. While K&K has not been individually rated by AM Best, the industry ratings service has affirmed the A (excellent) rating of Aon Corporation’s key insurance underwriting subsidiaries.

What Discounts Does K&K Offer?

K&K does not make information about its specific discounts or reward programs readily available.

An independent insurance agent can help you find more information about exact discounts and other ways to save with K&K, as well as provide you with quotes and help answer any other questions you may have. 

K&K Insurance Customer Service

Precise customer service hours are not made available on the company’s official website, but phone, email, and online contact options are available. Customers can contact K&K Insurance in the following ways.

  • General phone contact Monday – Friday, 5:00 am to 5:00 pm CST (hours provided by Yelp)
  • Email contact via company website
  • Numerous phone and email contacts available depending on program and type of service needed
  • Claims can be initiated online via online form, by phone, or with a downloadable form, depending on the program and type of claim
  • General phone line for Indiana headquarters has the following hour restrictions


Hours (CST)


Monday-Friday5:00 am - 5:00 pm

The easiest way to handle your customer service needs is by working with a local independent insurance agent. These agents help make customer service easier for you by handling claims and other concerns.

K&K Insurance FAQ

What is K&K's average claim response time frame?

K&K offers numerous types of policies and programs for specialty risks. Claimants may be business owners or individual participants (e.g., children participating in a sports program). K&K does not publicize a claim response time frame for any type of claim.

What is K&K's customer service availability?

K&K offers general customer service by phone Monday through Friday, 5:00 am to 5:00 pm CST. Customers can also reach the insurance company by phone, fax, and email. Service can also be obtained through the customer’s independent insurance agent. Claims can be initiated by phone, online, or with a downloadable form depending on the type of claim and the particular insurance program.

What is K&K's claims process?

The claims process depends on the type of insurance product and the type of claimant. Auto, liability, and property customers can begin the process by filling out a product-specific online claim form.

Participant accident claims are somewhat more complex. A generic claim form is provided, but before filing a claim, participants must first check with their school district or organization for any special instructions or special claims forms that are used to submit a claim. Certain organizations may have claim forms that have been customized for their activities and specific instructions for levels of claim validation before the claim is sent to K&K.

In addition, the K&K claims department can be contacted by phone or email

Does K&K Insurance create a user-friendly experience for customers?

K&K’s official website offers a lot of information about the company’s history and experience, its products, and how to file a claim. There are quite a few Contact Us options depending on the type of program or organization, which can be quite confusing especially for an individual participant in an accident program. The carrier allows customers to initiate the claims process online or download all of the pertinent forms. Customer service is available 5:00 am to 5:00 pm CST, but extended hours are not publicized. The company does not have a social media presence.

Does K&K have good insurance?

K&K states that each of the specialty insurance programs it offers has been carefully researched to ensure that the company is a consistent resource for competitive insurance provided through financially sound insurance companies. K&K intends to remain a leader in its field with effective planning and unmatched expertise.

Is K&K a good insurance company?

K&K touts its industry experience and deep knowledge of the industries it serves as the company’s core competency. With decades of experience in these specialty markets, the company can offer a depth of perspective into the issues that are unique to the markets it serves. Through active involvement in industry associations, trade organizations, events, conventions, and meetings, K&K seeks to stay informed and involved in current issues and trends in the industries that it serves.

K&K Insurance Customer Reviews

Yelp
“Just bought a full policy including coverage for my gym's equipment and structural improvements. Was able to fill out the application, get a quote, and purchase my policy online. I didn't talk to a single person, did everything on my own time, was able to have all my questions answered by the FAQs on their websites, and purchase my policy.  I can't ask for a smoother experience for a Martial Arts studio. Will definitely continue using K&K to insure my Jiu Jitsu gym.”


Yelp
“I learned of this company several years ago via recommendation from a person who had been insured by them for many years. The interactions I've had with the website have been streamlined and stress-free, which is precisely what I want.”


Yelp
“I needed performers insurance, and quickly. The customer service over the phone was fantastic. They are knowledgeable and friendly! I was able to sign up online and print proof of insurance fast. Definitely going with them again!”


Yelp
“After wasting weeks of time with trying to get a policy, I then spent another month trying to get my money back! I actually ended up having to go to my credit card company to get the charges reversed!”


Yelp
"Was recently referred to K&K by a friend. I own a fitness studio and also conduct personal training and was impressed with the ability to buy the coverage I needed (liability insurance) easily and immediately online. I had a question during the enrollment process and the customer service person was very friendly and professional. I couldn't ask for a better experience.”


TrustedChoice.com's Final Review

We award K&K Insurance a final rating of 3.8 out of 5 stars. To begin with, K&K has a long history and unsurpassed depth of experience in the specialty markets it services, making it an excellent option if you’re an association or business owner in one of these niche industries. Its high ratings and accreditation from the BBB speak to its strength and stability as an organization.

The company website offers a wide variety of information, and customers report ease-of-use and fast turnaround for obtaining coverage. Business owner and individual program participants report both positive and negative experiences with K&K, particularly in the area of claims processing and payment. The company may want to focus on providing a claims process that is as quick and easy as it makes securing coverage initially.

K&K works with independent insurance agents, which makes obtaining customer service and claims help easier.  We recommend looking into coverage from K&K Insurance if you need coverage for one of the specialty risks it covers.

Use our company directory to find the best insurance companies to meet your needs. Our carrier directory will help you locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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