Keystone Insurers Group Insurance Company Review

Is Keystone Insurers Group a good insurance company?

Keystone Insurers Group Insurance Company at a Glance

  • Founded in 1983
  • Offers coverage for individuals and businesses
  • “A+” (superior) rating by AM Best
  • Offers multiple types of insurance
  • Large network of independent insurance agents
  • Strong financial stability
  • Online access to a partner portal

Keystone Insurers Group pros: A well-established company with more than 25 years worth of experience in the insurance industry. Provides a range of business and personal insurance. Offers great rates on personal and business insurance.

Keystone Insurers Group cons: Not BBB accredited. More than 15 customer complaints have been filed against the insurance company through the BBB over the past three years.

What Type of Insurance Does Keystone Insurers Group Offer?

Keystone Insurers Group sells a wide range of insurance products and they cater to both individuals and businesses. On their official website, they offer several types of insurance products, which include the following.

Business insurance solutions

  • Property and casualty
  • Financial services
  • Risk management
  • Employee benefits

Personal insurance solutions

  • Property and casualty
  • Financial benefits

For both businesses and individuals, Keystone Insurers Group offers a range of coverage options. Whether you are in the market for personal or business insurance, Keystone Insurers Group might just be the right option for you.

What to Know about Keystone Insurers Group

Keystone Insurers Group was founded in 1983, making it a fairly new insurance carrier with more than 25 years worth of experience in offering quality insurance policies and service to both businesses and individuals. In 1999, Keystone Insurers Group reinforced their business foundation by updating their business model to a franchisor model. They then added services to strengthen the ways agencies serve clients. This principle is what drives their aspiration by strengthening independent agents. This allows independent insurance agents to better serve both businesses and individuals.

Today, the fervor that started Keystone Insurers Group is the lifeforce that sustains the insurance company. They have grown to almost 300 agency partners in multiple states. Their mission to “provide access to the expertise, resources, and relationships that sustain independent insurance agencies over the long haul.”

Keystone Insurers Group’s enormous size has helped it to earn a reputation as a markedly stable company. Additionally, AM Best reports that the insurance company belongs to the $50 million to $100 million financial size category.

Keystone Insurers Group’s established status and amount of current insurance helps the insurance company’s reputation as a financially stable provider with a stable outlook for the future. AM Best is the leading global credit rating agency that monitors the insurance industry, and the give Keystone Insurers Group an “A+” rating, indicating the insurance company is a superior choice for insurance customers. The “A+” rating assures prospective customers that Keystone Insurers Group can offer secure coverage from a reputable insurance company.

What Discounts Does Keystone Insurers Group Offer?

Keystone Insurers Group does not offer discount programs for their customers on their website, however, there are common discounts for property and casualty insurance. A few of these discounts include the following.

  • Bundling/multi-policy discount: Offered to customers who purchase more than one type of insurance with the same company.
  • Loyalty discounts: Offered to customers who stay with the same insurance company for a long period.
  • Safety measures discounts: Offered to customers who install alarm systems or other fire suppression devices in the home or commercial property.
  • Retirement discount: Available to customers who are retired.
  • Paying in full discount: Available to customers who pay their insurance premium in full instead of monthly.

Get in touch with an independent insurance agent to find you more appropriate discounts from Keystone Insurers Group. An independent insurance agent can make sure you get the help you need to get the most out of your coverage.

Keystone Insurers Group Customer Service

Keystone Insurers Group allows customers to handle claims over the phone during business hours or through their website via their Partner Portal, 24/7. Many customer service options are available through the official website as well, including payment options and policy information.

  • Customer service availability - Keystone Insurers Group states that they can also be reached via mail.
  • Other customer service notes - Keystone Insurers Group’s contact center for customer service has the following hours.

Hours (Eastern)

Monday-Friday 8am - 5:30pm

Saturday Closed

Sunday Closed

Keystone Insurers Group sells insurance through an enormous network of brokers, including independent insurance agents. Independent insurance agents are also available to handle claims and insurance concerns for you, which makes customer service even simpler.

Keystone Insurers Group FAQ

What is Keystone Insurers Group's average claim response time frame?

Keystone Insurers Group’s claims reporting hotline is available for customers via a toll-free phone number. Customers can also submit claims online through their website, or via mail. The insurance company does not make an official claims response time frame promise on their website.

What is Keystone Insurers Group's customer service availability?

Keystone Insurers Group offers a toll-free phone line for prospective and current customers to get in touch with them during somewhat restricted hours, Monday through Friday, 8am - 5:30pm. However, the insurance company’s claims reporting department can be reached 24/7 via phone.

What is Keystone Insurers Group's claims process?

Though customers can report claims via phone, Keystone Insurers Group encourages claims reporting through their official website. They do have a partner portal where Keystone Insurers Group customers can check the status of their existing claims online, at any time.

Does Keystone Insurers Group have good personal or business insurance?

Keystone Insurers Group offers policies with very competitive pricing. They also offer personal and business insurance. Keystone Insurers Group is a financially stable and healthy company, which is good news for customers. The insurance company also offers other various types of personal and business  products available to suit your needs.

Is Keystone Insurers Group a good company?

According to reviews from social media sites, the insurance company has pretty good insurance with good rates. Clearsurance reviews are mostly positive but there are not any BBB reviews. They offer low rates along with other discounts ensuring they can offer the most competitive rates for personal and business insurance.

Does Keystone Insurers Group's website create a user-friendly experience for customers?

Customers can file claims, check claim’s status, or pay bill, and learn what types of coverage are available through their official website. Certain important information, such as claims processing time frames, appears to be missing. As far as social media is concerned, the insurance company does have a presence on both Facebook, LinkedIn, and Twitter to make itself more open to customers.

Keystone Insurers Group Customer Reviews
5 Stars
“This company has been good to me and when I decide to have children they will have the same insurance.” —tahmir
“Has great coverage, customer service is respectful, also fulfills my needs. Had this for the past decade and will not change.” —Michellez
“I haven't had much problems with this insurance company since investing in homeowners insurance when I purchased my home last year (April 2017). This is one of the first homeowners insurance companies that I started out with. I have yet to file a claim yet to see how well they meet my needs when I need it most, but one of the reasons why I chose this insurance company is because they offer decent rates for their policies that I can afford to pay for property coverage.” —Lydiamanor103
5 Stars
“Great company to work with, had no complaints the whole time. Would work with them again without question.” —cmealy
5 Stars
“I am very Satisfied With My Service. I have Keystone National Insurance Company for 8 Years Now. I would rate Customer Service a 10. The Employee's are Very Respectful & Helpful. The Insurance I have I would also Rate it a 10.” —jgpants's Final Review

4.5/5 stars

We award Keystone Insurers Group a final rating of 4.6 out of 5 stars. The insurance company’s long-standing financial status clearly demonstrates Keystone Insurers Group’s respectability and fortitude. Keystone Insurers Group has impressively strong financial stability and offers reputable coverage to its customers. It is obvious that millions of customers currently trust Keystone Insurers Group to take care of their coverage needs, which is surely worth taking into consideration. So our recommendation is that if you are in the market for personal or business coverage, review your options for trusted insurance companies with your independent insurance agent, and perhaps take a closer look at Keystone Insurers Group.

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