Lexington Insurance Company Review

Is Lexington Insurance a good insurance company?

Lexington Insurance Company at a Glance

  • Founded in 1965
  • Offers coverage for businesses
  • “C-” rating by Better Business Bureau (BBB)
  • “A” (excellent) rating by AM Best
  • Offers property, casualty, healthcare, professional liability, and programs insurance
  • The leading US-based surplus lines insurer
  • Strong financial stability

Lexington Insurance pros: Long-standing company with more than 50 years worth of experience in the insurance industry. Offers a full range of casualty, healthcare, professional liability, and AIG programs. Offers a wide range of complimentary loss control, educational resources, and risk management services for its policyholders.

Lexington Insurance cons: Not BBB accredited. No online options for bill pay or account management. Negative customer reviews.

What Type of Insurance Does Lexington Insurance Offer?

Lexington Insurance is a specialized company that offers insurance products and services to commercial businesses. The insurance company offers the following insurance products.

Property
Excess & surplus Lines (E&S)
Target appetite (primary and excess): Commercial real estate, Public entity, Commercial residential, Temporary lodging, Retail, Hospitality & entertainment, Healthcare, Commercial real estate, Manufacturing
Casualty
Healthcare
AIG programs
Catastrophe risks
Catastrophe property insurance
LexWildfire Smoke®
Global Supply Secure®
CrisisResponse®
LexCyberSecure®
Property terrorism insurance
OpShield®
Evacuation response coverage
Pandemic Rx®
Nosocomial Rx®
HELP®

For businesses, Lexington Insurance offers a range of coverage options. Whether you are in the market for property, casualty, healthcare, AIG programs, catastrophe risks, or a combination, Lexington Insurance might just be a good choice for you.

What to Know about Lexington Insurance

Lexington Insurance was founded in 1965, making it a well-established insurance carrier with more than 50 years worth of experience in offering quality insurance policies and services to commercial businesses. Their best practices methodology is designed to help its policyholders recognize potential risks, establish priorities, and apply front-line resources towards devising an effectual risk management program. Today, Lexington Insurance is the leading US-based surplus lines insurer and an AIG member.

Lexington Insurance’s long-standing history has helped it to earn a reputation as a notably stable company. Additionally, AM Best reports that the insurance company belongs to the $2 billion or greater financial size category.

Lexington Insurance’s long-lasting status and number of insurance resources help the insurance company’s reputation as a financially stable insurance provider with a stable outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Lexington Insurance an “A” rating, indicating the insurance company is an excellent choice for insurance customers. The “A” rating assures prospective customers that Lexington Insurance can offer guaranteed, secure coverage from a dependable and reputable insurance company.

What Discounts Does Lexington Insurance Offer?

Lexington Insurance does not display any discounts on its official website. However, there are a few common commercial insurance discounts and include the following.

  • Bundling discounts: These are discounts offered to customers who buy multiple types of insurance with the same insurance company. The same can be said if you insure multiple properties with the same insurance company.
  • Group discounts: These are discounts offered to customers based on their business sector. For example, an insurance company that specializes in a particular business niche, such as construction companies or liquor stores, will often offer special discounts to that business.
  • Loyalty discounts: These are discounts offered to customers who have held policies with the same insurance company for a long period. Customers can also receive discounts for referring friends, family, and colleagues to their insurance company.
  • Safety discounts: These are discounts offered to customers who have safety features applied that keep their assets safe, including installing burglar alarms and fire sprinklers.

An independent insurance agent can help you find more discounts available through Lexington Insurance, helping you get the most out of your money.

Lexington Insurance Customer Service

Lexington Insurance allows customers to file claims over the phone or through their website via an online form, 24/7.

  • Lexington Insurance states that they can also be reached via mail or email
  • Customer service availability - Lexington Insurance's contact center for customer service has the following hours.


Hours (Eastern)


Monday-Friday24/7


Saturday24/7


Sunday24/7

Lexington Insurance sells insurance through a vast network of brokers, including independent insurance agents. Independent insurance agents are also available to handle claims and insurance matters for you, making customer service stress free.

Lexington Insurance FAQ

What is Lexington Insurance's average claim response time frame?

Lexington Insurance’s 24/7 claims reporting hotline is available for customers via a toll-free phone number. Customers can also submit claims through an online form on their website, or via mail or email. The insurance company does not make an official claims response time frame promise on their website.

What is Lexington Insurance's customer service availability?

Lexington Insurance offers a toll-free phone line for customers to communicate with them Monday through Friday. However, the insurance company’s claims reporting department is available 24/7.

What is Lexington Insurance's claims process?

Though customers can report claims via phone or an online form, Lexington Insurance also encourages claims reporting by email or mail.

Does Lexington Insurance have good commercial insurance?

According to the few customer reviews, the insurance company has issues with customer service, lack of online support, high insurance rates, and cancellation of policies.

Is Lexington Insurance a good company?

According to the few customer reviews, the customer service is incompetent, however, the employee reviews indicate they are a great insurance company to work for.

Does Lexington Insurance's website create a user-friendly experience for customers?

Customers can file claims and learn what types of coverage are available through Lexington Insurance’s official website. However, customers cannot check claim status or other account management issues online. As far as social media is concerned, the insurance company does have a presence on Facebook, LinkedIn, and Twitter to make itself more available to customers.

Lexington Insurance Customer Reviews

bbb.org
“We opted to change home and car insurance when our current company's rates rose. Lexington's rates were the same as the previous rates that we were paying. We then received a letter that we were cancelled because they could not get on the property due to the gate being locked. We had never received a letter stating that they were coming out. When we got that straightened out, they reinstated our insurance. They came out and inspected the place and they told us if there was anything wrong with the place they would give us time to fix it. The next letter we received was them canceling us again. They said a down spout on a rain gutter wasn't hooked up and we had stuff sitting on top of the wood stove which was a fire hazard. It was the middle of summer! We were using it for a catch all. They didn't warn us or anything, they just canceled. They letter they sent us gave us 15 days to get new insurance before they canceled us. We are still waiting on our premium to be paid back to us, it has been a month so far.” —David S.


bbb.org
“Agree with all the other reviews here. Horrible company. they're so antiquated and have horrible customer service. I called to find a way to get access to my policy documents online, as you're able to do with most reputable companies and I was on hold for such a long time. Finally I was only told they do not have online access to policies and only referred me to my broker. I would stay away from this company. C- rating!! should have checked that out before I signed up with them.” —Del G.


glassdoor.com
“I worked at Lexington Insurance full-time for more than 8 years. Pros: Challenging work environment in the casualty risk assessment sector of the Construction industry in both USA and Canada. Cons: Due to family circumstances, I had to commute from southern Rhode Island to Boston, Mass.  That was the only "CON" I can recall.” —Former Employee - Assistant Product Line Manager in Boston, MA


glassdoor.com
“I worked at Lexington Insurance. Pros: Good benefits (vacation days, sick, personal), Good health and dental.  Cons: Hard work is often rewarded with more work, under-appreciated, not enough support from management.” —Collections Representative


indeed.com
“We have had major changes through this company but, overall they are getting things better and a better company to work for like it was when I first started 30 years ago.  Pros: early release before days before a holiday / vacation time/ able to work remote. Cons: really don't have any.” —Business Analyst (Current Employee) - Boston, MA


TrustedChoice.com's Final Review

We award Lexington Insurance a final rating of 2.8 out of 5 stars. The insurance company’s established status, as well as being the leading US-based surplus lines insurer, clearly demonstrates Lexington Insurance’s respectability and strength. Lexington Insurance has a notably strong financial stability and offers reputable coverage to its customers. However, the complaints about the insurance company’s customer service and the less-than-stellar website demonstrates that Lexington Insurance still has plenty of room for growth. The number of complaints filed against the insurance company through the Better Business Bureau within recent years prevents them from being one of our first choices. The insurance company provides 24/7 claims reporting via phone or online form, yet does accept online bill pay and account management. However, it is obvious that tons of customers currently trust Lexington Insurance to take care of their business insurance needs, and that is surely worth taking into consideration.

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