Liberty Mutual Insurance Company Review

Liberty Mutual Insurance Company at a Glance

  • Founded in 1912
  • Offers a variety of insurance products
  • Offers personal and business coverage
  • Coverage available nationwide
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • 24/7 claims reporting
  • Mobile app available
  • Good customer feedback
  • Several discounts available

Liberty Mutual Pros: More than a century of experience in the insurance industry. Good ratings through A.M. Best and the BBB. Offers several coverage options for individuals and businesses, including commercial auto insurance, umbrella insurance, homeowners insurance, and more. Offers 24/7 claims reporting via phone and online claims reporting. Mobile app available. Several discounts available. A Fortune 500 company. Good customer feedback.

Liberty Mutual Cons: Not a BBB accredited business.

What Types of Insurance Does Liberty Mutual Offer?

Liberty Mutual offers a variety of coverage solutions for individuals and businesses. Their products include:

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Condo insurance
  • Equipment breakdown insurance
  • Ocean marine insurance
  • Business owners policy insurance
  • Inland marine insurance
  • Umbrella insurance
  • Worker's compensation insurance
  • Commercial auto insurance
  • Excess liability insurance

This list of insurance products offered by Liberty Mutual is far from exhaustive. Your independent insurance agent can help you decide if Liberty Mutual has the right type of coverage to best meet your needs.

What to Know about Liberty Mutual

Liberty Mutual Insurance Company was founded in 1912, giving the carrier more than a century of experience in the insurance industry. The insurance company offers a large catalog of coverage options for individuals and businesses, including umbrella insurance, homeowners insurance, commercial auto insurance, and more. The insurance company is headquartered in Boston, MA.

Today, Liberty Mutual is the sixth-largest global property and casualty insurer. As of 2019, Liberty Mutual had a reported $133.6 billion in assets and $43.2 billion in revenues. The insurance company was ranked 75th on the Fortune 500 list. The carrier’s reach extends globally, and there are nearly 46,000 employees found on its LinkedIn network.

Thanks to its rich history, massive size, and catalog of coverages offered for individuals and businesses, Liberty Mutual has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Liberty Mutual an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that Liberty Mutual is capable of offering guaranteed, secure coverage from a trustworthy and reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound insurance company in the long term.

What Discounts Does Liberty Mutual Offer?

Liberty Mutual offers many competitive discounts on their coverages, especially for homeowners insurance. These discounts include:

  • New roof discount: Offered to homeowners insurance customers who have just replaced the roof on their home.
  • Renovation discount: Offered to homeowners insurance customers whose homes have been recently updated. 
  • Multi-policy discount: Offered to customers who purchase more than one type of coverage through Liberty Mutual. 
  • Newly purchased home discount: Offered to homeowners insurance customers who have just purchased a new home. 
  • Safe homeowner discount: Offered to customers who are responsible homeowners and have remained claims-free for at least three years. 

An independent insurance agent can help you find more information about further discounts and additional ways to save with Liberty Mutual, as well as provide you with quotes and help answer any other questions you may have.

Liberty Mutual Customer Service

Liberty Mutual allows their customers to file claims online or over the phone at any time. The carrier also provides the following customer service options:

  • 24/7 phone claims reporting.
  • Twitter customer support.
  • Online claims reporting.
  • Email contact option.
  • Online bill pay.
  • Snail mail contact option.
  • Mobile app available.
  • Customer service department has the following hour restrictions:


Hours (EST)


Monday-Friday8 am - 10 pm


Saturday8 am - 8 pm


Sunday11 am - 5 pm

The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.

Liberty Mutual FAQ

What is Liberty Mutual's average claims response time frame?

Liberty Mutual allows customers to file claims at any time through their website or over the phone. The carrier’s official website notifies customers that they will be contacted by a claims representative within 1-2 business days after filing a new claim.

What is Liberty Mutual's customer service availability?

Liberty Mutual’s phone line for customer service issues is available at generous hours on weekdays, and even additional hours on weekends. The insurance company allows customers to file claims through multiple mediums at any time. The carrier also has a comprehensive social media presence on Facebook, Twitter, Instagram, and LinkedIn, which makes them even more accessible to customers.

What is Liberty Mutual's claims process?

Liberty Mutual allows customers to file claims through a few different mediums. The official website breaks down how to file claims, and details the carrier’s auto claims process as follows:

1. Have the damage reviewed

After you’ve filed, the next step typically is to have your vehicle’s damage reviewed at a repair shop. We’ve got the repair network and digital tools to help you in your time of need – scroll below to find out more.

2. Get a rental car

If you need a car while yours is in the shop, Liberty Mutual partners with Enterprise Rent-a-Car to provide you with exceptional customer service at discounted rates. If you wish, you can also use the rental company of your choice.

3. Receive an estimate and schedule repairs

If your car isn’t a total loss, we’ll estimate the amount of money that it will take to repair it. We can then help you schedule the repairs, and if you use a shop in our Guaranteed Repair Network, they’ll be 100% guaranteed for as long as you own your car. In most cases, we recommend that you let Liberty Mutual pay the repair shop directly once the work is completed. We’ll pay the shop the entire cost except for your policy deductible, which is the out-of-pocket amount you’re responsible for paying according to your policy.

4. Manage your claim to completion online

Simply log in to your online account to check the status of your claim, contact your claims representative, upload photos and documents, view payments, and much more.”

Does Liberty Mutual Insurance create a user-friendly experience for customers?

Liberty Mutual’s website is highly intuitive and easy to navigate. Pertinent information can be found with ease, and pages are fleshed out well enough to provide satisfactory details for customers. The carrier provides a helpful claims FAQ as well. The insurance company offers several modern customer service options such as weekend customer service hours, online claims reporting, a mobile app, and more. Liberty Mutual also has a strong presence on social media, overall making for a very user-friendly experience.

Does Liberty Mutual have good business owners policy insurance?

Liberty Mutual provides a good selection of coverages for individuals and businesses, including business owners policy (BOP) insurance. The carrier’s business owners policies cover the following:

  • Business property damage
  • General liability

Add-ons to BOP insurance through Liberty Mutual include:

  • Commercial auto insurance
  • Inland marine insurance
  • Umbrella insurance
  • Worker's compensation insurance

Liberty Mutual offers BOPs for a wide selection of niche business types, such as florists, medical offices, salons, and much more. Your independent insurance agent can help you find even more information about Liberty Mutual’s BOP insurance, as well as their many other coverages.

Is Liberty Mutual a good insurance company?

Liberty Mutual has been around for more than a century now. The insurance company is highly rated by A.M. Best and the BBB. Further, Liberty Mutual provides an excellent selection of coverage options for individuals and businesses. The carrier provides a very user-friendly experience for its customers and has lots of glowing reviews. Additionally, the insurance company has a fast claims response promise. Overall, Liberty Mutual can indeed be considered a good insurance company.

Liberty Mutual Customer Reviews

Consumer Affairs
“There is no perfect car or homeowners insurance company, but I have been totally pleased with Liberty Mutual the last 20 years. Easily approachable, quick response and adjusters if needed for a claim, with quick claim payments. Received a rebate due to COVID, but most car insurance companies are doing the same.”
Consumer Affairs
“Very reasonably priced. Lots of discounts and great customer service. Friendly people. I feel they went out of their way to help give me the best prices and discounts. They were $140 cheaper than anywhere else I looked. Recommend to everyone.”
Consumer Affairs
“The customer service agents are respectful and responsive. I received an unexpected COVID-19 rebate. I like their bundle and save deals, employment discounts, and accident forgiveness has been helpful.”
Consumer Affairs
“They have your best interests at heart. They always cover things I am not sure will be covered. Also the premiums remain pretty steady, so I don't have to go looking for a cheaper rate. They also have great customer service.”
Clearsurance
“I was in an accident a few years ago and I thought my insurance was going to spike after it but my insurance did not change! It was amazing. Because of my good driving record, nothing changed! Also, after the accident, the people that I spoke to ( Liberty Mutual employees) were super nice and walked me through what to do!”

TrustedChoice.com's Final Review

We award Liberty Mutual Insurance company a final rating of 4.85 out of 5 stars, and as one of our top picks for dependable coverage. For starters, Liberty Mutual has been in the insurance industry for more than a century now, which is certainly impressive. Liberty Mutual has a global reach and offers many coverage solutions for individuals and businesses, including commercial auto insurance, worker's comp, homeowners insurance, and much more. The carrier offers several discounts and reportedly has very affordable premium rates compared to other insurance companies. The carrier is highly rated by A.M. Best and the BBB and has demonstrated solid financial strength over the years. Liberty Mutual provides an excellent experience in terms of user-friendliness, allowing customers to file claims 24/7 over the phone or online. The carrier also provides a mobile app for smartphone users. Liberty Mutual is a Fortune 500 company, further aiding their credibility. Finally, the carrier has many glowing customer reviews easily spotted across the web. Overall, we highly recommend looking into Liberty Mutual Insurance with your independent insurance agent to be your next trusted carrier. 

Share this page on Twitter Share this page on Facebook Share this page on LinkedIn

©2021, Consumer Agent Portal, LLC. All rights reserved.

libertymutualgroup.com

ambest.com

bbb.org

clearsurance.com

consumeraffairs.com