MAPFRE Insurance Company Review

MAPFRE Insurance Company at a Glance

  • Founded in 1972
  • Offers a variety of coverages
  • Offers coverage for individuals and businesses
  • Coverage available in 14 states
  • “A” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Several discounts available
  • Strong financial stability
  • 24/7 claims reporting
  • Fast claims response

MAPFRE Insurance Pros: This is a well-established carrier with nearly half a century’s worth of experience in the insurance industry. It offers coverage for individuals and businesses and offers several types of coverage including watercraft insurance, auto insurance, travel insurance, umbrella insurance, and more, along with several discounts. MAPFRE offers 24/7 claims reporting and a prompt claims response time frame. It has high ratings through both A.M. Best and the BBB and strong financial stability.

MAPFRE Insurance Cons: Coverage is not available nationwide.

What Type of Insurance Does MAPFRE Insurance Offer?

MAPFRE Insurance offers a variety of insurance choices for individuals and businesses. Their products include:

  • Auto insurance
  • Property insurance
  • Travel insurance
  • Business insurance
  • Umbrella insurance
  • Motorcycle insurance
  • Watercraft insurance
  • Boat insurance
  • Yacht insurance
  • Recreational vehicles insurance

If you’re looking for any of these coverage solutions to protect yourself or your business, MAPFRE Insurance may be just the right insurance company for you.

What to Know about MAPFRE Insurance

MAPFRE Insurance was founded in 1972, giving the carrier nearly half a century’s worth of experience in the insurance industry. The carrier is currently the largest private passenger automobile insurer, commercial automobile insurer, and homeowners insurer in the state of Massachusetts. MAPFRE’s catalogue of insurance products is quite extensive, offering protection for watercraft and other vehicles, travel, property, excess liability, and more.

The carrier is a part of the MAPFRE Group, which is a global insurance company located on five separate continents. The MAPFRE Group is one of the leading insurers of the Spanish market. More than 38,000 employees make up MAPFRE’s team, and the entire group currently provides coverage for about 34 million policyholders across the world.

Today, MAPFRE Insurance has expanded to offering its coverage in 14 states across the country. The insurance company works with a large network of more than 4,200 independent insurance agents and brokers. Independent insurance agents allow customers to have a more complete and personalized experience while shopping for the right coverage.

Thanks to its variety of insurance products offered, wide reach, and financial strength, MAPFRE Insurance has earned itself a reputation as a financially stable insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives MAPFRE Insurance an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that MAPFRE Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.

What Discounts Does MAPFRE Insurance Offer?

MAPFRE Insurance offers several competitive discounts for its customers, especially on auto insurance. Their discounts include:

  • Annual mileage discount: Offered to auto insurance customers who drive less than a specified number of miles, typically 10,000, per year. 
  • AAA members discount: Offered to auto insurance customers who are members of AAA. 
  • Paid-in-full discount: Offered to auto insurance customers who pay their entire year’s premium up front, rather than in monthly increments. 
  • Multi-car discount: Offered to auto insurance customers who insure more than one vehicle through MAPFRE Insurance. 
  • Green discount: Offered to auto insurance customers who own or a lease a hybrid or electric vehicle. 

Your independent insurance agent can help you find more information on additional discounts offered by MAPFRE Insurance and other ways to save money through the insurance company, helping you to find the coverage you need at the rate you deserve.

MAPFRE Insurance Customer Service

MAPFRE Insurance allows customers to report claims via phone or online at any time. The carrier also provides the following customer service options:

  • Online claims reporting
  • Phone claims reporting
  • Online bill pay
  • Snail mail contact option
  • General customer service inquiries hotline has the following hours restrictions:


Hours (EST)


Monday-Friday8:30 am - 5 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

MAPFRE Insurance FAQ

What is MAPFRE Insurance's average claim response time frame?

MAPFRE Insurance allows customers to report their claims 24/7. Their official website states that customers will typically be contacted within one business day of submitting a new claim.

What is MAPFRE Insurance's customer service availability?

MAPFRE Insurance allows customers to file claims anytime over the phone, online, or through snail mail. The carrier’s phonelines for customer service inquiries have restricted hours, Monday-Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.

What is MAPFRE Insurance's claims process?

MAPFRE Insurance allows its customers to file claims anytime through multiple media. The official website details their auto claims process as follows:

There are four major steps in the settlement of your automobile claim:

Step 1 - Report an Auto Claim

This step is the process whereby an American Commerce Claim Service Center Representative will gather the full detailed information needed to process your claim. You can contact American Commerce Insurance Company's Claim Service Center at:

1-877-ACI-LOSS

(1-877-224-5677)

Available 24 hours a day/365 days a year

Reporting your claim takes approximately 10-15 minutes.

Report a Claim to American Commerce Insurance Online

If you prefer to file your claim online, you may complete our online claim submission form. After completing the form, you will be provided with a submission number, and one of our representatives will typically contact you within one business day to provide you with any additional claims information.

Step 2 - Appraisal of Damage

Once you have reported your claim and coverage for damage to your vehicle is verified, arrangements will be made to have an American Commerce appraiser inspect your vehicle. The appraiser will write an appraisal of damage for any accident-related damage.

We can arrange for an American Commerce appraiser to visit you at your home, workplace or repair facility. The appraiser will contact you ahead of time to arrange a mutually convenient time and date to inspect your vehicle.

After the vehicle has been inspected by the American Commerce appraiser and it is considered to be repairable, the appraiser will either deliver the appraisal of damage to the vehicle owner or mail you a copy . If your vehicle is not repairable, it will be considered a "total loss."

Step 3 - Payments

Your Claim Adjuster will review what coverage is available for your claim. Once coverage is determined and the amount of your loss has been established, payments are made less the amount of your chosen deductible for that particular coverage part.

See the Claims Payments FAQ page for more information relative to deductible amounts and recovery.

Step 4- Repairs

When you receive the appraisal of damage from the American Commerce appraiser, you may choose to begin repairs at that point. However, the initial appraisal of damage is not a guarantee of payment. That is because the amount of the payment will be reduced by the amount of your chosen deductible or for damage on the appraisal that is not related to this loss.

You may take your appraisal of damage to any auto repair shop of your choice.

Your original appraisal is for "visible damage" seen during the inspection. Although every attempt is made to be as thorough as possible, at times additional "hidden damage" is discovered during the repair process. If this happens, the repair facility should contact the original appraiser who will then come to that facility to write a supplemental appraisal for any loss-related damage.

AGREED PRICE - If the repair shop's estimate is different from the one written by the American Commerce Appraiser, our staff will work directly with your chosen shop to attempt to reach an agreed price.”

To check on the status of their claim, customers can get in touch with their independent insurance agent, call the carrier, or log into their online account.

Does MAPFRE Insurance create a user-friendly experience for customers?

MAPFRE Insurance’s official website is highly intuitive and easy to navigate. Prospective and current customers alike can easily locate important information, and pages are fleshed out well enough to provide satisfactory responses. The carrier also lists specific information about its claims process and discount options, which is a courtesy not provided by all insurance companies. MAPFRE Insurance offers 24/7 claims reporting for its customers through multiple mediums as well. Overall, MAPFRE Insurance’s user-friendliness experience is among the best of all carriers on the market today.

Does MAPFRE Insurance have good auto insurance?

MAPFRE Insurance offers a wide selection of coverages, including auto insurance. The insurance company offers the following coverages for auto insurance customers:

  • Liability coverage
  • Medical payments
  • Collision coverage
  • Comprehensive coverage
  • Substitute transportation (coverage for a rental car)
  • Towing and labor coverage
  • Uninsured motorist coverage
  • AutoMaster Package Endorsement (offers perks such as personal belongings coverage)

MAPFRE Insurance also offers various optional benefits such as disappearing deductibles, accident forgiveness, auto glass repair, and the DriveAdvisor Program, which provides online tips to help insured drivers become safer on the road. Your independent insurance agent can help you find out even more about MAPFRE Insurance’s auto insurance policies, as well as their many other products offered.

Is MAPFRE Insurance a good insurance company?

MAPFRE Insurance has been around for several decades now, and its high ratings through both A.M. Best and the BBB reflect that. There’s also plenty of glowing customer feedback about the carrier spotted across the web. Combined with a sizeable catalogue of insurance options, MAPFRE Insurance can certainly be considered a good insurance company.

MAPFRE Insurance Customer Reviews

Clearsurance
“Overall MAPFRE was a pleasure to work with. They outlined coverage and costs clearly, with rapid responses to questions pertaining to claims and billing.”


Clearsurance
“I love all the agents I work with, I totaled my car in April and it was amazing how caring and how easy it was to work everything out with them.”


Clearsurance
“We have been very pleased overall with MAPFRE Insurance. We have been with MAPFRE for over 20 years with the exception of one year when we switched because we got a better deal with All State because of a young driver on our policy. But the very next year, we price matched with MAPFRE and they had the better price."


WalletHub
“When I first signed up for MAPFRE Insurance, I was on a budget because I didn't have much money to spend on insurance, even though I needed it. During the whole signup process, the rep. who was seeing me was super nice, and made everything a breeze. They set me up with an insurance plan that I could afford, and in no time at all I was on my way out the door. About two years after all of this, I got into an accident. Someone had run a stop sign and rear-ended me. I was fine aside from a sore neck, but the back of my car sacrificed itself for me. MAPFRE helped me through the process of filling out paperwork and making sure everything was covered. I didn't have to pay anything out of pocket and my car was like new in no time. Overall, I'm very happy with my choice of insurance.”


WalletHub
“MAPFRE not only had one of the lowest rates for me, but their customer service is 5-star. I work for an insurance agency that writes with over 20 companies, so I have experience with a lot of agencies, and I chose MAPFRE for my insurance because they are the best. Whenever I need anything, I can get through to a customer service rep with little to no wait time and they always get me the information I need on the spot. Other insurance companies have 30 minute wait times just to talk to a human being! I was on automatic payments, and one of my payments didn't go through, I was charged a 30 dollar fee, but when I called them, they revoked it as a one-time courtesy! I couldn't ask for better customer service. I will probably always stick with MAPFRE.”


TrustedChoice.com's Final Review

We award MAPFRE Insurance a final rating of 5 out of 5 stars. With nearly half a century’s worth of experience under its belt now, it’s no surprise that the insurance company seems to have perfected its craft. High ratings through both A.M. Best and the BBB are huge pros in the insurance industry. MAPFRE offers many coverage options in the 14 states it’s currently licensed in, helping the carrier to reach several kinds of insurance customers in need. We’re also huge fans of the fact that the insurance company works with a large network of independent insurance agents. The carrier offers an extremely user-friendly experience for its customers, providing 24/7 claims reporting, online bill pay, and matching with an agent services. There’s also tons of glowing customer feedback across the web, demonstrating that MAPFRE delivers on its promises to its policyholders. So, our find word is that when seeking your next trusted insurance company, don’t hesitate to look into MAPFRE Insurance with your independent insurance agent.

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