Berkley North Pacific Insurance Company Review

Berkley North Pacific Insurance Company at a Glance

  • Founded in 1967
  • Coverage available in the Pacific Northwest
  • Offers coverage for businesses
  • Offers several coverage options
  • “A+” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • A member of one of the largest commercial lines insurers in the US
  • A member of a Fortune 500 Company
  • Strong financial stability
  • 24/7 claims reporting

Berkley North Pacific Pros: This is a well-established carrier with plenty of experience in the industry. It is highly rated by both A.M. Best and the BBB with no complaints filed through the BBB. It offers several types of coverages including commercial property insurance, general liability insurance, commercial auto insurance, and more. This company provides 24/7 claims reporting, has a strong parent company and impressive financial strength.

Berkley North Pacific Cons: Coverage is only offered in select states and it is hard to find customer reviews.

What Type of Insurance Does Berkley North Pacific Offer?

Berkley North Pacific focuses its catalog on business coverages. Their products include:

  • Property & equipment coverage
  • General liability insurance
  • Commercial auto insurance
  • Inland marine equipment coverage
  • Umbrella liability insurance
  • Contractors site pollution coverage
  • Building coverage
  • Business personal property coverage
  • Employee dishonesty coverage
  • Expediting expenses coverage
  • Ordinance and law coverage
  • Small business insurance

This list of coverages available from Berkley North Pacific is not extensive. An independent insurance agent can help you find even more products offered by this insurance company.

What to Know about Berkley North Pacific

Berkley North Pacific Insurance was founded in 1967, giving the carrier several decades worth of experience in the insurance industry. The carrier is a part of the W.R. Berkley Corporation, a Fortune 500 company, and one of the largest commercial lines property and casualty insurance providers in the US. W.R. Berkley Corporation reportedly draws $640.7 million in annual profits and has $24,896 million in assets.

The W.R. Berkley Corporation has a reputation of high financial strength across all its company members. Berkley North Pacific currently focuses its efforts on providing coverage to just the states of Washington, Oregon, Utah, Idaho, and Montana. According to their LinkedIn page, the carrier has fewer than 200 employees.

Thanks to its long-standing history and strong parent company, Berkley North Pacific has become known as a trustworthy insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Berkley North Pacific an “A+” rating, indicating the carrier is a superior choice for insurance customers. The “A+” rating assures customers that Berkley North Pacific is capable of offering guaranteed, secure coverage from a reputable insurance company.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound insurance company in the long term.

What Discounts Does Berkley North Pacific Offer?

While Berkley North Pacific does not make information about their specific discounts readily available, many modern insurance carriers offer common discounts on comparable coverages. These discounts may include:

  • Low mileage discount: This is offered to commercial auto customers who drive fewer than a set number of miles per year. 
  • Anti-theft devices discount: This is offered to commercial auto insurance policyholders that install anti-theft devices in their company vehicles. 
  • Vehicle monitoring discount: This is offered to commercial auto insurance policyholders that install speed monitoring devices in their company vehicles.
  • Safe premises discount: This is offered to commercial general liability policyholders who provide a safe premises for customers to visit. 
  • Product success track record discount: This is offered to commercial general liability policyholders who have a positive track record of success with their company’s products. 

An independent insurance agent can help you find exact discounts and more ways to save with Berkley North Pacific, as well as provide you with quotes and help answer any other questions you may have.

Berkley North Pacific Customer Service

Berkley North Pacific Insurance allows customers to file claims via phone any time of the week. The carrier also provides the following customer service options:

  • 24/7 claims reporting hotline
  • Email contact option
  • Snail mail contact option
  • General contact form available on website
  • Customer service hotline has the following hours restrictions:


Hours (MST)


Monday-Friday8 am - 5 pm


Saturday8 am - 5 pm


Sunday8 am - 5 pm

Another way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.

Berkley North Pacific FAQ

What is Berkley North Pacific's average claim response time frame?

Berkley North Pacific allows customers to file claims over the phone, 24/7. The official website lists a promise that the insurance company will contact customers within one business day to follow up on their claim.

What is Berkley North Pacific's customer service availability?

Berkley North Pacific Insurance offers separate hotlines for filing claims and for customer service inquiries. The claims hotline is available for customers 24/7, while the customer service hotline is available at restricted hours every day of the week. As far as social media, the carrier currently only has a presence on LinkedIn.

What is Berkley North Pacific's claims process?

Berkley North Pacific provides several options for customers to file their claims. Customers can get in touch with their insurance agent, call the 24/7 hotline, or email their claims. The insurance company provides all necessary forms for customers to complete their claims reports, and they are separated by claim type. After filing, customers can call the carrier’s claims hotline or contact their agent to check on the claim’s status. As far as the process, the official website lists the following information:

Prior to Reporting

Please have the following information ready if available:

  • Policy number
  • Names, contact phone number for all involved parties and witnesses
  • Date, location and time of loss
  • Any police, fire or other authorities involved or who responded

I filed a claim, what happens next?

Please expect to be contacted by Berkley North Pacific within one business day to obtain some basic information regarding the incident.

During this first contact, your Claim Representative will also explain the claims handling process. In addition, you will receive a claim number associated with your report.”

Does Berkley North Pacific create a user-friendly experience for customers?

Berkley North Pacific’s official website is well organized and easy to navigate. Finding important information is simple enough for both current and prospective customers. The insurance company outlines how to file claims as well as their claims response time frame promise clearly. The official website also provides several customer service options such as finding an agent, online bill pay, downloading claims forms, and more. The insurance company also has a presence on LinkedIn to make itself more accessible to customers.

Does Berkley North Pacific have good commercial property insurance?

As a highly rated insurance company, Berkley North Pacific can be trusted to offer quality coverage. Berkley North Pacific provides the following commercial property insurance options:

  • Buildings: This covers a business’s building.
  • Business personal property: This covers a business’s property that is used for profit.
  • Employee dishonesty: This covers losses due to employees that commit theft, forgery, or other dishonest acts.
  • Utility services: This covers losses due to utility interruptions.
  • Ordinance and law: This covers costs associated with compliance on ordinances, standards, or laws.

An independent insurance agent can tell you more about Berkley North Pacific’s commercial business insurance, as well as their other products offered.

Is Berkley North Pacific a good company?

Berkley North Pacific earned extremely high ratings through both A.M. Best and the BBB. Its parent company, W.R. Berkley Corporation, boasts that all of its company members have also received strong ratings by Standard & Poor’s and offer reliable coverage that doesn’t disappoint. With its many coverage options for businesses, 24/7 claims reporting, strong parent company, and impressive financial strength, Berkley North Pacific certainly earns it status as a good and reputable insurance company.

Berkley North Pacific Customer Reviews

Google
“I trust this company with my business and I would highly recommend to anyone.”


WalletHub
“I really loved using this insurance and all the people that I have talked to were very nice and accommodating. They gave me a whole list of prices and let me choose whatever I felt was the best choice. I was really thankful that they gave me a bunch of good prices because it is really hard for a young student to find a really good price. I didn't get any good prices for the first couple of insurance companies that I went to. This made me feel really bad and sad. However I got great prices from these guys. I would highly recommend this to any of my friends and family.”


Glassdoor
“Incredible company. For a relatively new company extremely advanced. Highly focused in inland marine / property line of business.”


Glassdoor
“The people at all levels are great. The company takes extra care to develop their own people in furthering their career.”


Glassdoor
“Good culture with strong background.”


TrustedChoice.com's Final Review

We award Berkley North Pacific a final rating of 5 out of 5 stars. To begin with, the carrier has plenty of experience within the insurance industry. They also have extremely high ratings through both A.M. Best and the BBB, and have had no complaints filed against them through the BBB. While coverage is not available nationwide, Berkley North Pacific provides numerous insurance options for business clients within the states they do operate. The carrier’s website is modern, informative, easy to browse, and provides services that today’s insurance customers have come to expect, such as getting matched with an agent. The insurance company also provides 24/7 claims filing for their customers. As part of a parent company that’s one of the US’s largest commercial lines property and casualty insurance providers, it’s easy to see how Berkley North Pacific has sharpened their craft and earned their position as one of our top picks. If you live in the Pacific Northwest and are looking for insurance solutions that can be satisfied by any of their products, don’t hesitate to ask your independent insurance agent about entrusting Berkley North Pacific with your coverage needs.

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