MexiPass International Insurance Company Review

Explore history, products, customer reviews, and more.

MexiPass International Insurance Services at a Glance

  • Founded in 1989
  • Provides insurance for Americans, Canadians, and other expatriates in Mexico
  • Policies are from A-rated international companies including AIG, AXA, and Chubb that provide American standards of coverage in Mexico
  • Accredited and rated A+ by the Better Business Bureau
  • MexiPass sells personal insurance including car, boat, and home insurance
  • MexiPass sells commercial insurance including commercial auto, liability, and property insurance for American entities operating in Mexico and other countries

MexiPass pros: MexiPass International Insurance Services offers American standards of coverage in Mexico for expatriates, travelers, and other individuals. It also offers commercial insurance for American entities operating in Mexico and other countries. Products are sold exclusively through appointed independent insurance agents nationwide and in Canada. The company offers an online agent locator tool. Carriers are A-rated international carriers. Offers numerous coverage options for individuals and businesses. BBB accredited and rated A+. MexiPass can quote and bind coverage instantly online.

MexiPass cons: MexiPass works with A-rated carriers, but the company itself is not rated by AM Best or other ratings agencies. The company does not offer extended customer service hours, and its claims reporting and resolution process is not clear.

What Type of Insurance Does MexiPass Offer?

MexiPass International Insurance Services offers the following types of insurance.

Commercial Insurance

  • Commercial auto insurance
  • General liability insurance
  • Property insurance
  • Group benefits
  • Specialty lines (e.g., pollution insurance)
  • International wrap-ups

Personal Insurance

  • Home, condo, and renters insurance
  • Car insurance (for US-registered vehicles and Mexican-registered vehicles)
  • Watercraft insurance
  • RV insurance
  • Motorcycle insurance

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about MexiPass International Insurance Services

MexiPass is a managing general agent and underwriting manager for international insurance products related to the personal and business insurance needs of Americans and other foreign nationals in Mexico and other foreign countries.

MexiPass offers its products and services through an extensive network of independent insurance agents. The company’s products include individual car, boat, and home insurance as well as comprehensive business and commercial insurance solutions.

The company was founded in 1989, when principals Jorge and Alfredo Cacho-Sousa realized the limitations for small or mid-size insurance agencies in accessing the international insurance market. Its purpose was to provide international and Mexican insurance and risk management services to all independent insurance producers in the United States and Canada.

Mexipass places business through insurance carriers with superior financial strength, a proven reputation, and international expertise. It maintains a long-lasting general agency and underwriting management agreement with AIG-Mexico, as well as relationships with AIG, CHUBB, AXA, and international insurance underwriters.

What Discounts Does MexiPass Offer?

MexiPass does not publish information about discounts or savings opportunities.

MexiPass Customer Service

Customers can contact MexiPass in the following ways.

  • Phone contact Monday – Friday, 8:00 am to 5:00 pm PST
  • Social media contact via Facebook, Twitter, YouTube, LinkedIn
  • Email contact via online fillable form
  • Customer service department has the following hour restrictions


Hours (PST)


Monday-Friday 8:00 am - 5:00 pm

For most customer service issues it’s best to contact your independent insurance agent. Your agent can provide personal service and handle your policy concerns for you.

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MexiPass FAQ

What is MexiPass’ average claim response time frame?

MexiPass does not publish an average claims response time frame.

What is MexiPass’ customer service availability?

MexiPass offers customer service by phone, Monday through Friday, 8:00 am to 5:00 pm PST. Customers can also reach the insurance company by fax, email, and via Facebook and Twitter. Most service can be obtained by contacting the insurance agent who sold you your policy.

What is MexiPass’ claims process?

The MexiPass website includes a secure login for insureds, but there is no information published about how to report or file a new claim for any type of policy.

Does MexiPass create a user-friendly experience for customers?

The MexiPass official website offers a lot of information about its products and the company’s history and mission. Customer service is by phone during regular business hours, and the company also offers a secure login for insureds. The website does not indicate what services are available from the secure portal. Customers can also message the company via Facebook and Twitter.

Does MexiPass have good Mexican car insurance?

MexiPass has over 25 years of experience in the Mexican insurance industry. Traditional Mexican insurance policies are structured differently and are difficult to understand for those unfamiliar with them. What’s more, they often don’t provide policy terms in English and contain unfamiliar exclusions that limit coverage when it’s needed most.

MexiPass specializes in creating Mexican insurance products that adhere to American standards, with coverage that is similar to US policies and policy language provided in both English and Spanish.  

If you are driving your car to Mexico, then buying a Mexican car insurance policy is necessary. The Mexican car insurance policies from MexiPass offer the same coverage options that you would expect from US policies, including liability, collision, comprehensive, and uninsured motorist coverage. Certain policies also include emergency roadside assistance and emergency transportation home if your car is stolen or damaged in an accident.

The company also offers flexible policy lengths, making the policies suitable for tourists or for those staying in Mexico for months or years.

MexiPass offers three policy options for US-registered autos in Mexico, and a preferred auto policy for foreigners with Mexican-registered vehicles.

Is MexiPass a good insurance company?

Mexipass specializes in providing Mexican insurance to American individuals and businesses. The company specializes in catering to this niche market, and works with only highly rated insurers. With its level of expertise, wide array of policy choices, and positive customer reviews, we believe MexiPass is a good option for people looking for short- or long-term Mexican insurance.

MexiPass Customer Reviews

Trustpilot
“Very friendly customer service and great products.”


Trustpilot
“A friend recommended this company to me. This company is really great.”


Google
“Everyone from our local representative up to the top executives of the company are always very helpful and client focused. Thanks for all you do!!!”


Facebook
"MexiPass is a great company with a wonderful computer platform. It is very easy to use and is comprehensive for all kinds of insurance needs for Mexico.”


TrustedChoice.com's Final Review

We award MexiPass a final rating of 3.0 out of 5 stars. To begin with, MexiPass has a long history and expertise in the Mexican insurance industry. It offers a variety of policy options for businesses and individuals, and it receives high marks for its policy offerings and customer service.

The company doesn’t offer a lot of information about its claims and service availability and options, however. Because the company works with a network of independent insurance agents, most customers likely report claims get service directly from their agents who then work with MexiPass. We did not find a lot of online customer satisfaction reviews, but those that we did find are largely positive. 

MexiPass has a high rating from the BBB, but it is not rated by AM Best or other ratings agencies. This makes it difficult to assess the company’s financial strength.

If you’re looking for insurance for a car or home in Mexico, we recommend looking into MexiPass for your insurance needs. 

You can also use our national independent agent carrier directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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