National Life Group Insurance Company Review

National Life Group Insurance Company at a Glance

  • Founded in 1848
  • Specializes in life insurance
  • Coverage offered nationwide
  • Offers annuities
  • Offers retirement planning
  • Offers living benefits
  • “A” (excellent) rating by A.M. Best
  • “A” (excellent) rating by Better Business Bureau (BBB)
  • Strong financial stability

National Life Group Pros: More than a century and a half’s worth of experience in the insurance industry. Offers several forms of life insurance plus retirement solutions, mutual funds, and annuities. High ratings through A.M. Best and the BBB. Good financial strength.

National Life Group Cons: Not BBB accredited. Several complaints filed against the carrier through the BBB. Lots of negative customer feedback. Claims process information not available through website. No 24/7 phone claims reporting. Limited coverage options.

What Type of Insurance Does National Life Group Offer?

National Life Group is a specialized insurance company, with a focus on life insurance for individuals. Their product and service offerings include:

  • Life insurance
  • Retirement planning
  • Living benefits
  • Mutual funds
  • Annuities
  • IRAs

Your independent insurance agent can help you find more information about the coverages offered by National Life Group, and help you decide if this insurance company is right for you.

What to Know about National Life Group

National Life Group Life was founded in 1848, giving the carrier more than a century and a half of experience in the insurance industry. The insurance company’s mission is to provide stability for families through good and bad times. The carrier takes pride in providing “peace of mind” to families in the midst of making important planning decisions for the future.

National Life Group offers coverage across the US. Their focus is on life insurance products, retirement planning, mutual funds and more for individuals, but the carrier also provides business continuation and transition plans for commercial clients. The insurance company’s LinkedIn profile reports that they currently have more than 1,800 employees. A.M. Best places the insurance company in the $2 billion or greater financial size category.

Because of its extremely long-standing history and nationwide reach, National Life Group has earned a reputation as a stable insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives National Life Group an “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that National Life Group is capable of offering guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also who will remain a strong, financially sound company in the long term.

What Discounts Does National Life Group Offer?

While National Life Group does not make information about their discounts readily available, there are several standard discounts commonly offered by many life insurance companies today. These discounts include:

  • Safe hobbies discount: Life insurance companies often award customers who practice safe, non-life threatening habits (e.g., no skydiving) with cheaper premiums. 
  • Healthy family history discount: Insurance companies also reward applicants with healthy genetics, or a good family health history.
  • Healthy blood pressure discount: Insurance companies tend to award premium discounts to applicants with proven healthy blood pressure. 
  • Young applicant discount: Life insurance companies often award considerable discounts to applicants who purchase coverage when they are younger, such as in their 20s or 30s. 
  • Non-tobacco user discount: Life insurance companies tend to reward customers who do not use tobacco products with cheaper premiums. 

An independent insurance agent can provide more exact discount information and premium quotes for coverage through National Life Group. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.

National Life Group Customer Service

National Life Group does not offer 24/7 claims reporting via phone. The carrier provides the following customer service options:

  • Online claims reporting
  • Snail mail contact option
  • Customer service and claims reporting hotline has the following hours restrictions:


Hours (EST)


Monday-Friday9 am - 5 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

National Life Group FAQ

What is National Life Group's average claim response time frame?

National Life Group offers claims reporting through a couple of mediums. The carrier’s official website states that customers can expect a response to claims within five business days.

What is National Life Group's customer service availability?

National Life Group allows customers to file claims at restricted hours over the phone or at any time online or through regular mail. Their hotline for customer service inquiries is available at restricted hours, Monday-Friday. The carrier does have a social media presence on Facebook, Twitter, and LinkedIn, which makes them more accessible to customers.

What is National Life Group's claims process?

National Life Group does not provide 24/7 claims reporting over the phone. Additionally, the insurance company does not detail their claims process on their official website or social media platforms beyond how to file. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email, or get in touch with their agent.

Does National Life Group create a user-friendly experience for customers?

National Life Group’s official website is OK, but it’s not great. It’s easy enough to navigate the website, but information about certain things, like claims processes, is sorely lacking. There’s also a lack of business hours reported on the website, which could be frustrating for customers who need to contact the carrier. Additionally, the insurance company does not offer 24/7 claims reporting via phone. Overall, National Life Group falls a bit short in terms of user-friendliness compared to many modern carriers.

Does National Life Group have good life insurance?

National Life Group focuses its efforts on life insurance for individuals. Their options for life insurance coverage include:

  • Whole life insurance
  • Universal life insurance
  • Term life insurance
  • Indexed universal life insurance
  • Variable universal life insurance

National Life Group also offers annuities, mutual funds, and other retirement planning options. Your independent insurance agent can help you find out even more about the insurance company’s life insurance coverage and their other products and services offered.

Is National Life Group a good insurance company?

National Life Group has been around for more than 170 years now. The carrier has been highly rated by both A.M. Best and the BBB, however they have had 35 complaints filed against them through the latter organization in the past three years. They’re also not accredited through the BBB. The insurance company does not offer 24/7 phone claims reporting. Customer feedback appears to fall mainly on the negative side. Overall, we’re still hesitant to call National Life Group a good insurance company.

National Life Group Customer Reviews

Better Business Bureau
“Deceptive verbal advertisement for annuity death payment. Elders stay away from purchasing their products.”


Better Business Bureau
“I did my homework and National Life is coming up with the best benefits compared to the other insurance companies. I personally have a $1 million dollar life policy with National Life. I also want to share a testimony of one of my close friend who was diagnosed with cancer and actually is now cancer free was able to access a large sum of money from his policy. He only became a policy holder for two years. This is why I bought my policy with National Life Group because I have option of using the life insurance benefits if I become ill or injured. National Life Group must be doing something right if they are in business for 171 years. They are also A rated.”


Better Business Bureau
“This is an awful, deceitful, cheating company that does not honor its contracts!”


Yelp
“By far the worst customer service I have ever had to deal with. I cancelled my policy with them online. Called after one week to be told the automated system did not send out the forms. It will be 7-10 days for me to receive the forms. 14 days later I get them, fill them out and fax them back with a voided check attached. That way I figured I would help move things faster. After 14 more days I called and they tell me yes we have your paper work and its being processed, could take up to 30 days. Now after almost eight weeks I email them again to find out they have not even processed it yet. Now they tell me they will put a rush on it. Supposedly its being processed today. Eight weeks to cancel a policy and receive my money back. Will update if and when I get my money back. DO NOT USE THEM.”


Yelp
“I'm very sorry my former financial planner set me up with an annuity for this outfit. They don't call back, different agents tell you different things and they seem unorganized. They waffled on their policies. I would probably not trust them to help you meet your financial goals.”


TrustedChoice.com's Final Review

We award National Life Group insurance company a final rating of 1.5 out of 5 stars. The insurance company has been around for more than a century and a half now, and has received high ratings through both A.M. Best and the BBB. However, the insurance company is not accredited through the BBB, and has received quite a few complaints through the organization in recent years. Though National Life Group has a nationwide reach, their catalogue of products is highly limited. Their official website is lacking information about their claims process, and their contact page could be fleshed out a lot better. The carrier does not offer 24/7 phone claims reporting, and upon calling the contact number listed on their website, a recording states that the number is out of service. There also isn’t much in the way of positive customer feedback for the carrier, which is our biggest concern. Reviews seem to fall largely on the negative side, with customers mainly reporting frustration with getting in contact with the carrier, and not receiving the coverage they were promised. Our final word is that if you’re in need of life insurance or other retirement solutions, work with your independent insurance agent to survey all your other options for trusted insurance companies before settling on National Life Group.

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