Nationwide Insurance Company Review 2023

Is Nationwide a good insurance company?
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.

Updated

Trusted Choice's Nationwide Insurance Score

5 Stars

5 Stars


We award Nationwide Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for more than 90 years now, which is remarkable within the insurance industry. It seems the carrier has used this time to its advantage. Nationwide has received high ratings through AM Best and the BBB, and they are accredited through the latter organization. Coverage is offered in 47 states, and their catalog is quite extensive. 

The insurance company provides 24/7 claims reporting via phone, online, or mobile app, as well as online bill pay. Many glowing customer reviews are easily spotted across the web.

Overall, we highly recommend looking further into Nationwide to be your next trusted carrier, along with the help of your independent insurance agent.

Nationwide Insurance Company Pros and Cons:

Pros: Cons:
Well-established carrier with 95 years of experience in the insurance industry
Quite a few negative customer reviews
Highly rated by AM Best and the BBB
24/7 claims reporting via phone, online, or mobile app
Strong financial stability
Coverage available in 47 states
BBB-accredited since 1955

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Types of Insurance Does Nationwide Offer?

Nationwide offers both personal and business insurance. The carrier's extensive catalog includes the following products:

Vehicle insurance

  • Auto
  • Classic car
  • Boat
  • Snowmobile
  • ATV
  • Motorcycle
  • RV, motorhome, travel trailer, and camper
  • Personal watercraft
  • Scooter
  • Golf cart

Personal property insurance

  • Homeowners
  • Renters
  • Condo
  • Flood

Life insurance

  • Term
  • Universal
  • Whole
  • Variable

Specialty insurance

  • Excess & surplus
  • Management liability & specialty
  • Programs
  • Surety bonds
  • Trucking & specialty auto

Business

  • Business owners policy (BOP)
  • Business auto
  • Business property
  • General liability
  • Workers' compensation
  • Farm & ranch
  • Commercial agribusiness

Your independent insurance agent can help you find more information about the coverage offered by Nationwide, and help you decide if this insurance company is right for you.

What to Know about Nationwide

Nationwide was founded in 1925, giving the carrier nearly 100 years of experience in the insurance industry. Nationwide has grown from a small auto insurance company to one of the largest insurance and financial services companies globally.

Today, Nationwide still answers to its members. They offer a full assortment of insurance and financial services across the US, including car, motorcycle, homeowners, pet, farm, life, and commercial insurance. They also offer annuities, mutual funds, retirement plans, and specialty health services.

Coverage is offered in 47 states across the country. The insurance company's LinkedIn profile states that Nationwide has 10,001+ employees. As far as financial size, AM Best places the carrier in the $2 billion or greater category.

Because of its extensive history, wide reach, and financial strength, Nationwide has earned a reputation as a reliable insurance company with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Nationwide an “A+” rating, indicating the carrier is a superior choice for insurance consumers. High ratings from AM Best assure customers that Nationwide can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not as familiar with insurance companies' reputations, AM Best’s rating system allows them to make an informed decision about who they can trust to meet their needs.

What Discounts Does Nationwide Offer?

Nationwide makes information about their specific discounts readily available on their official website. These discounts include:

Auto discounts:

  • Multi-policy discount: Save when you bundle home and car insurance with Nationwide.
  • SmartRide discount: Customers can earn a discount by joining their usage-based insurance program that gives feedback to make safer driving decisions.
  • SmartMiles discount: Customers can earn a discount based on the number of miles they drive.
  • Accident-free discount: Customers can get a discount by maintaining an accident-free driving record.
  • Good student discount: Drivers are eligible for a discount if they are between the ages of 16 and 24 and maintain a B average or better.
  • Defensive driving discount: Customers that complete a state-approved safety course can get a discount. (Customers may have to be 55 or over to be eligible.)
  • Anti-theft discount: This discount applies if a customer’s vehicle is equipped with certain anti-theft devices. Proof of the installed device may be required.
  • Safe driver discount: If customers have at least five years of safe driving, they could be eligible for a lower car insurance rate.
  • Easy Pay sign-up discount: Customers that set up automatic deductions from their bank account will get a one-time discount.
  • Affinity member discount: Customers can get a discount just for being a member of a qualifying organization.

Motorcycle discounts:

  • Multi-policy discount: Customers can save money when they combine their home, vehicle, or life insurance policies.
  • Multi-vehicle discount: Customers can get a motorcycle discount when they bundle two or more of their vehicles, boats, ATVs, snowmobiles, or scooters.
  • Motorcycle safety course discount: Customers that complete an approved safety course can earn a discount.
  • Theft-recovery device discount: By adding one of these devices, customers can save money on comprehensive coverage.
  • Homeowner discount: Customers who own a home, condo, townhome, or mobile home are eligible for a discount.
  • Paid in full discount: Customers can pay less for motorcycle insurance by paying their entire policy premium in full when they buy or renew their policy.
  • Anti-lock brake discount: If a customer’s motorcycle is equipped with a factory-installed anti-lock braking system (ABS), they will get a discount.
  • Affinity member discount: Customers can get a discount just for being a member of a qualifying organization.
  • Riding association discount: Customers that are a member of a riding association may be eligible for a discount.

ATV discounts:

  • Multi-policy discount: Customers can get an all-terrain vehicle insurance discount when they also have auto insurance, life insurance, or home insurance with Nationwide.
  • Multi-vehicle discount: Customers can save by insuring their motorcycles, snowmobiles, and scooters. Personal watercraft are excluded from this discount.
  • ATV safety course discount: Customers can get a discount on their ATV insurance rates when they complete an approved safety course.
  • Theft-recovery device discount: Customers can save on comprehensive coverage if their vehicle has a professionally installed radio or GPS theft-recovery system.
  • Paid in full discount: Customers can save money by paying their 12-month premium in full.
  • Riding association discount: If customers are a member of a riding association, they can earn a discount.
  • Homeowner discount: Customers that own a home, condo, townhome, or mobile home may be eligible for discounted ATV insurance rates.

RV discounts:

  • Multi-policy discount: Customers can get an RV insurance discount when they combine their home, boat, vehicle, or life insurance policies.
  • Multi-vehicle discount: Customers can get a discount when they bundle two or more of their boats, ATVs, snowmobiles, motorcycles, or scooters.
  • RV safety course discount: Customers can save money on their RV insurance when they complete an approved state RV safety course, such as those provided by the RV Safety and Education Foundation.
  • RV association discount: If a customer is a member of an RV club, such as the National RV Association, they may qualify for a discount.
  • Paid in full discount: Customers can save when they pay their entire premium for their full-term policy when they are billed.
  • Good driver discount: Customers may get a discount for driving safely and staying accident-free for 36 months.
  • Prior insurance discount: Customers can earn premium savings for maintaining continuous coverage on their camper or RV.
  • Claims-free renewal discount: Customers could receive a discount at renewal if they have been claim-free during the previous policy period.
  • Affinity member discount: If a customer is a member of a qualifying organization, they could be eligible for a discount.

Boat insurance discounts:

  • Multi-policy discount: Customers can get a boat insurance discount when they combine their home, boat, vehicle, or life insurance policies.
  • Multi-boat discount: Customers can save when they insure more than one boat. Personal watercraft are excluded.
  • Boater safety course discount: Customers can earn savings when they complete an approved water safety course.
  • Diesel fuel discount: Customers can get a discount when they buy a diesel-powered boat.
  • Paid in full discount: Customers can get more affordable boat insurance rates when they pay their 12-month premium in full.
  • Claims-free renewal discount: Customers could receive a discount at renewal if they remained claim-free during the prior policy term.

Personal watercraft discounts:

  • Multi-policy discount: Customers can save money when they combine their personal watercraft, home, boat, vehicle, or life insurance policies.
  • Personal watercraft safety course discount: Customers can get a personal watercraft insurance discount when they complete an approved water safety course.

Scooter insurance discounts:

  • Multi-policy discount: Customers can get a scooter insurance discount when they already have a home, boat, vehicle, or life insurance policy with Nationwide.
  • Multi-vehicle discount: Customers can save on scooter or moped insurance by bundling two or more of their automobile, boat, ATV, snowmobile, or motorcycle policies with Nationwide.
  • Moped or scooter safety course discount: Customers who complete an approved moped or scooter safety course can qualify for a discount on scooter or moped insurance.

Homeowners insurance discounts:

  • Multi-policy discount: Customers can get a discount on home and renters insurance when they bundle their property and auto insurance with Nationwide.
  • Protective device discount: Customers can get a discount if their home has smoke detectors, fire alarms, burglar alarms, or other qualifying devices.
  • Claims-free discount: Customers may qualify for a lower premium on their home insurance when they stay claims-free.
  • Home renovation credit: Customers can get a discount for renovating their home’s plumbing, heating, cooling, or electrical systems.
  • Roof rating discount: Customers can save based on their roof's age and surface type.
  • Home purchase discount: Customers could receive a discount if they purchased a home within the last 12 months.
  • Prior insurance discount: For new members, this discount is based on the number of years they were continuously insured by their previous carrier.
  • Gated community discount: Customers can get a discount when all vehicle entrances to their community are always protected by security guards, residence cards, or key-lock devices.

Renters insurance discounts:

  • Multi-policy discount: Customers can save money by combining their renters insurance with their auto or other insurance policy.
  • Protective device discount: Customers can get a discount if their home has smoke detectors, fire alarms, burglar alarms, or other qualifying devices.
  • Claims-free discount: Customers with no claims on their policy may qualify for a better rate.

Condo insurance discounts:

  • Multi-policy discount: Customers can get a discount on condo insurance rates when they combine two or more policies.
  • Protective device discount: Customers can get a discount if their condo has smoke detectors, fire alarms, burglar alarms, or other qualifying devices.
  • Claims-free discount: Customers with no claims on their policy might qualify for a lower premium.
  • Home purchase discount: Customers could receive a discount if they purchased a home within the last 12 months.
  • Gated community discount: Customers can get a discount when all vehicle entrances to their community are always protected by security guards, residence cards, or key-lock devices. (Available in a limited number of states)

An independent insurance agent can provide better discount information and premium quotes for coverage through Nationwide. When it comes to coverage, independent insurance agents work hard to help get you the most for your money.

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Connect with a Nationwide Agent Today.

Shopping for insurance? Nationwide has you covered.

Nationwide Customer Service

Nationwide offers 24/7 phone, online, or mobile app claims reporting for its policyholders. The carrier also provides the following customer service options:

  • Online bill pay
  • Email
  • Online claims reporting
  • Customer service availability - Customer service availability varies depending on the department you choose. 24/7 claims reporting is available. Typical customer service hours are:


Hours (Eastern)


Monday-Friday 8 am - 8 pm


Saturday Closed


Sunday Closed

Nationwide Insurance number: 1-877-669-6877

The best way to ensure a great customer service experience is to work with an independent insurance agent. These agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Nationwide Customer Reviews

These Nationwide Insurance reviews were compiled from various resources across the web for your convenience. Many customers search the web first when comparing prospective carriers on their coverage journeys. Read on for mentions of customer Nationwide pet insurance reviews, Nationwide home insurance reviews, Nationwide travel insurance reviews, Nationwide auto insurance reviews, Nationwide life insurance reviews, Nationwide long-term care insurance reviews, and more.

Better Business Bureau 
5 Stars

“Excellent customer service. Timely responses. Clear explanations with walking through instructions."

-6/23/21

Clearsurance
5 Stars

“Happy with Nationwide so far. Premiums are not too shabby. The agent and customer service has been more than helpful. This is good after having horrible experience with another provider."

-1/16/21

Clearsurance
5 Stars

“I enjoyed their service and think that they really do put their customer first by accommodating them as much possible."

-1/5/21

Consumer Affairs
5 Stars

“We had to file a claim for one of our properties and I cannot recommend Nationwide enough. We got payment within 2 weeks of the incident and it was very professionally handled. All the construction people said that this timing is unheard of from an insurance company. I will be a customer for life. Thank you so much Nationwide for making this event a very positive experience."

-11/13/20

Clearsurance
5 Stars

“I had to file a claim because my son was in an auto accident as a passenger in another car. Although my auto was not involved, the claim for his injury went to my insurance. It was simple, they explained everything, I was done in just a few minutes. After 72 hours, they called to check on my child and make sure to update me on everything."

-3/19/19

Nationwide FAQs

Our Nationwide Insurance claims reviews found that the carrier offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise.

Nationwide allows customers to file claims over the phone, online, or by mobile app 24/7. The business hours for their customer service inquiries are specified on the carrier’s official website. The insurance company's social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more accessible to customers.

Nationwide offers a couple of options for claims reporting. The insurance company details its claims process on its official website along with an instructional video. If customers have questions about filing or more about the claims process itself, they can contact the carrier via phone, online, or mobile app, or get in touch with their independent insurance agent.

Nationwide’s official website is pretty user-friendly. The carrier provides a ton of information about its claims process. They also list an extensive amount of information about their coverage. Online bill pay is available, as is 24/7 claims reporting via phone, online, or mobile app, which are modern customer service features. So, Nationwide is excellent in terms of user-friendliness.

An independent insurance agent can easily get you set up with an insurance policy from Nationwide in your area. Car insurance from Nationwide is available in all states except Louisiana, Hawaii, Alaska, and Massachusetts.

Nationwide's renters insurance policies offer the standard coverage you can expect in a policy from any carrier. The core coverages in a Nationwide renters insurance policy include:

  • Coverage for personal belongings
  • Coverage for personal liability
  • Coverage for loss of use

An independent insurance agent can help you look further into renters insurance from Nationwide, to help you decide if this coverage is the right choice for you.

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https://www.nationwide.com/

https://www.bbb.org/us/oh/columbus/profile/insurance/nationwide-0302-2388/customer-reviews

https://clearsurance.com/insurance-reviews/nationwide-5835ece073b103329e91abeb

https://www.consumeraffairs.com/insurance/nationwide_auto.html?#sort=recent&filter=5