Northwestern Mutual Insurance Company Review

Is Northwestern Mutual a good insurance company?

Northwestern Mutual Insurance Company at a Glance

  • Founded in 1859
  • Offers life insurance, disability insurance, long-term care, and annuities
  • As a mutual company, they report to their policyowners and not shareholders
  • Not all products and services are available in all states
  • “A++” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Online claim form or phone claims reporting
  • Exceptional financial stability

Northwestern Mutual pros: Well-established carrier with more than a 160 years worth of experience in the insurance industry. Highly rated by A.M. Best and the BBB. 24/7 claims reporting via online. Exceptional financial stability. Business hours are posted on their official website as well as a toll-free phone number. Customers can also contact their local independent insurance agent to file a claim. The claims process is explained in a couple of different YouTube videos located on their website.

Northwestern Mutual cons: Not all products and services are available in all states. Not BBB accredited.

What Type of Insurance Does Northwestern Mutual Offer?

Northwestern Mutual is a specialized insurance company, with a focus on coverage life insurance, disability insurance, long-term care, and annuities. Their insurance products offered is as follows.

  • Life insurance
    • Whole life insurance
    • Universal life insurance
    • Term life insurance
    • Life insurance calculator
  • Disability insurance
  • Long-term care
  • Annuities

Your independent insurance agent can help you find more information about the coverage offered by Northwestern Mutual, and help you decide if this insurance company is right for you.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Northwestern Mutual

Northwestern Mutual was founded in 1859, giving the carrier more than a 160 years’ worth of experience in the insurance industry. Making people feel secure about their money is their highest priority.

Today, Northwestern Mutual still focuses its efforts on providing life, disability, long-term care, and annuity solutions to its customers. Coverage is not offered in all states. The insurance company's LinkedIn profile states that Northwestern Mutual has between 10,000 + employees, with 31,289 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $2 billion or greater category.

Thanks to its prosperous history, broad reach, and financial strength, Northwestern Mutual has earned a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Northwestern Mutual an “A++” rating, indicating the carrier is a superior choice for insurance customers. High ratings from A.M. Best assure customers that Northwestern Mutual can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound company in the long term.

What Discounts Does Northwestern Mutual Offer?

While Northwestern Mutual does not make information about their specific discounts readily available, there are a couple of discounts that can be found online. These discounts include the following.

  • Senior discount: Offered to customers over the age of 50 years old.
  • Employee discount: Offered to employees of Northwestern Mutual. 

An independent insurance agent can provide better discount information and premium quotes for coverage through Northwestern Mutual. When it comes to coverage, independent insurance agents work hard to help to get you the most for your money.

Northwestern Mutual Customer Service

Northwestern Mutual offers 24/7 online claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Online bill pay
  • Customer service availability - The customer service department for online claim reporting is open 24/7/365. Regular business hours for claim reporting by phone are as follows.

Hours (Central time)

Monday-Friday 7 am - 6 pm

Saturday Closed

Sunday Closed

The best way to guarantee you have a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.


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Northwestern Mutual FAQ

What is Northwestern Mutual's average claim response time frame?

Northwestern Mutual offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise.

What is Northwestern Mutual's customer service availability?

Northwestern Mutual allows customers to file claims online or by phone 24/7. The insurance company specifies its business hours on the carrier’s official website. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more available to customers.

What is Northwestern Mutual's claims process?

Northwestern Mutual offers a couple of options for claims reporting. In addition, the insurance company details their claims process on their official website. If customers have questions about filing or the claims process itself, they can contact the carrier via phone, online form, or get in touch with their independent insurance agent.

Does Northwestern Mutual's insurance create a user-friendly experience for customers?

Northwestern Mutual’s official website is pretty easy to use and they list all of their products and services online. The carrier provides detailed YouTube videos of their claims process. Online bill pay is available, as is 24/7 claims reporting via online or phone, which are wonderful, modern customer service features. So, Northwestern Mutual is great in terms of user-friendliness.

Northwestern Mutual Customer Reviews
“I have been with them for 20yrs and I couldn’t be happier. Great rates and service. 500,000$ policy good until 75 years old. Best company I have ever dealt with for term life insurance. Namaste. Greg.” —Gregory of Allenstown, NH
“On life insurance and disability they do a thorough application process but once approved you are golden. They also gave an extra 60 days this spring to pay your premium without jeopardizing your coverage.” —Terrye of Germantown, MD
“I am extremely disappointed in Northwestern Mutual's policy of NOT calling a customer when a payment is late and in danger of lapsing. Requesting a call in such a situation, I was told that calling was not their policy. In addition, they also would not sent notices to two addresses. Their selfish policy benefits the company financially by increasing the chances of a policy lapsing.” —Joe of Philadelphia, PA
“NWM claims that they are a great company. This is true as long as you are paying them money. Once they have to pay you they are just another insurance company trying to get rid of you. Don't pay their high prices, any other company is just as good.” —Matt of Genoa City, WI
“My wife and I met with a certified financial planner who is an advisor with Northwestern Mutual wealth management company. We started our relationship with this company back in 2013. We have since purchased life insurance, disability insurance and opened multiple investment account. In addition to helping us understand the products our advisors runs a free financial analysis for us each year.  We have met at least annually with our advisor and own many different types of products. Throughout our experience, contrary to the horror stories I have heard about the financial services industry, we have been treated with respect and always felt our needs were being put first. The most important part about our experience is the relationship we are building with our advisor. He meets with us at least once a year and challenges us to save more to hit our goals. I am normally hesitant to jump into relationship with bigger corporations, however, Northwestern Mutual’s financial strength and amazing services has significantly put us at ease.” —Joshua of Raleigh, NC's Final Review

We award Northwestern Mutual Insurance Company a final rating of 3.4 out of 5 stars. The insurance company has been around for more than 160 years now, which is extraordinary within the insurance industry. And it seems the carrier has definitely used this time to their advantage. Although Northwestern Mutual has received high ratings through A.M. Best and the BBB,
they have not been accredited through the latter organization. Their products and services are not available in all states. The insurance company provides 24/7 claims reporting via online or phone and online bill pay and they list their business hours for customer service on their official website. There is plenty of information about the carrier’s coverage on their official website and there are YouTube videos detailing their claims process for its products and services. It is also pretty easy to find positive customer feedback about the insurance company online, but there are a few reviews that are negative. Currently it is easy to say many positive things about this carrier. So, our recommendation is that if you are in the market for life insurance or disability coverage, survey your options for trusted carriers with your independent insurance agent and look further into Northwestern Mutual.

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