Prime Insurance Company Review

Everything you need to know about Prime Insurance Company.
Ann Herro, Insurance Expert Written by Ann Herro
Ann Herro, Insurance Expert
Written by Ann Herro

Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.


Prime Insurance Company at a Glance

  • Prime Insurance Company is an excess and surplus lines insurance company
  • Writes business in all 50 states, as well as Washington D.C., Guam, Puerto Rico, and the U.S. Virgin Islands
  • Works with a nationwide network of independent insurance agents
  • Rated A (Excellent) by AM Best
  • A+ rating from The Better Business Bureau

Prime Insurance Company pros: Prime Insurance Company writes excess and surplus lines coverage in all 50 states. The company is rated A (Excellent) by AM Best, offers fast quotes, and a 24/7 claims reporting hotline. Prime Insurance also offers in-house underwriting, risk management, and claims processing.

Prime Insurance Company cons: Currently Prime Insurance does not receive many reviews.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What Type of Insurance Does Prime Insurance Offer?

Prime Insurance Company offers numerous commercial and personal excess and surplus lines insurance policies. For commercial customers, Prime Insurance specializes in the following.

  • Aviation insurance
  • Commercial auto insurance
  • Commercial liability insurance
  • Commercial property insurance
  • Inland marine insurance
  • Directors and officers liability insurance
  • Errors and omissions insurance
  • Garage liability insurance/towing liability insurance
  • Professional liability insurance

The company specializes in offering coverage for businesses that cannot obtain coverage elsewhere because they’ve been canceled, have a poor claims history, have been declined or rejected, or are an emerging risk. They can also offer coverage for new ventures and in cases where the standard market has had an appetite change.

Prime Insurance Company sells personal umbrella insurance (excess liability insurance) for individuals, as well.

What to Know about Prime Insurance Company

Founded in 1992, Prime Holdings Insurance Services, Inc. provides a wide array of insurance products and services to the US property and casualty insurance market through its operating subsidiaries. Prime Holdings is headquartered in Salt Lake City with additional offices in Chicago, IL, Naples, FL, and Exton, PA. The 2020 gross premiums were $264.3 million, which is a 19% increase over 2019 at $222.9 million.

Prime Holdings’ primary operating subsidiaries are: Prime Insurance Company, Prime Property & Casualty Insurance Inc., Evolution Insurance Brokers, LC, and Greenlight Premium Finance Company.

Prime Insurance Company is a property and casualty surplus lines carrier that is eligible to issue insurance policies in all 50 of the United States and most US territories. Prime was founded in 1990 and provides a stable market for a wide range of risks including commercial auto, commercial liability, commercial property, inland marine, healthcare services, garage services, professional liability, and many more.

Prime Insurance Company is rated A (Excellent) by AM Best. AM Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. The AM Best rating points to the insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. Customers can expect that Prime Insurance Company has the necessary cash reserves to pay out claims, an essential factor in evaluating any insurance company before purchasing a policy.

What Discounts Does Prime Insurance Offer?

Prime Insurance Company does not make public any information about discounts or savings opportunities.

Prime Insurance Company Customer Service

Prime Insurance Company offers the following contact options.

  • Phone, fax, or email service options for policy changes, corrections, filings, certificates, questions on binding, payments, and more
  • The company does not publish customer service hours restrictions


Monday-Friday Not specified

If your independent insurance agent has helped you purchase a Prime Insurance Company policy, the best way to get customer service is by contacting your agent.

Prime Insurance Company FAQ

What is Prime Insurance Company’s average claim response time frame?

Prime Insurance Company does not specify an average claim response time frame. The company states on its website that all claims are handled in-house by claims managers and support staff. The in-house claims department provides an opportunity to promote a higher quality, faster, and more efficient claims negotiating and team approach to handling claims, and reduces related claims handling costs and expenses.

What is Prime Insurance Company’s customer service availability?

Prime Insurance Company offers customer service by phone, fax, and email. The company encourages customers to seek service from the independent insurance agent who sold them the policy.

What is Prime Insurance Company’s claims process?

Claims can be reported to Prime Insurance Company by phone, fax, email, or via the Claims Direct Access (CDA) (a Prime affiliated company) website. The company offers a 24-hour emergency claims line, and an online claim report form.

All Prime Insurance Company claims are managed by CDA. CDA provides specialized in-house staff consisting of 46 claims professionals with 12 attorneys. It is focused on the early determination of the factual and legal issues that affect resolution and claims value. The company aggressively investigates and adjusts claims to the fullest extent practicable, as opposed to passively processing claims. By getting involved with potential claims early, the company works for a timely resolution without incurring unnecessary expenses.

Does Prime Insurance Company create a user-friendly experience for customers?

Prime Insurance Company offers online quote and application forms for hundreds of business classes, and comprehensive explanations of the coverage types that it offers. Customer service information is limited, but the company does offer numerous contact options and FAQs. Claims can be filed online or via a 24/7 emergency claims hotline. Prime Insurance Company has a robust social media presence, with profiles on LinkedIn, Twitter, Facebook, YouTube and Instagram.

Does Prime Insurance Company have good business insurance?

Prime Insurance Company offers a variety of commercial insurance products for specialty industries or hard-to-place risks.

Is Prime Insurance Company a good insurance company?

Prime Insurance Company plays an important role in helping customers with unique or hard-to-place risks get the coverage they need. The company offers expertise in excess and surplus lines of insurance for businesses that have had their policies canceled or have been rejected by other insurance companies.'s Final Review

We award Prime Insurance Company a final rating of 4.0 out of 5 stars. If you have a specialty risk or a hard-to-place business, we recommend finding out more about Prime Insurance Company by working with your independent insurance agent.

The company offers a wide variety of excess and surplus lines insurance products. While the company is not likely to be appropriate for standard risks, those with unique or hard-to-place risks may find the coverage they need from Prime Insurance Company. It offers coverage for a wide variety of business classes and industries, with numerous product options.

Prime Insurance Company is rated A (Excellent) by AM Best, which speaks to its financial strength and ability to pay claims. The company offers 24/7 claims reporting, and in-house claims processing and resolution.

Prime Insurance Company markets its products through a network of independent insurance agents. An agent can help you determine if it’s the right carrier for you.

What’s more, you can use our national insurance company directory to find the best insurance companies to meet your needs. The directory can help you find companies that specialize in your specific coverage needs and get connected to an agent near you. 

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