Quincy Mutual Group Insurance Company Review

Does Quincy Mutual Group have good insurance?

Quincy Mutual Group Insurance Company at a Glance

  • Founded in 1851
  • Offers coverage for individuals and businesses
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • “A+” (superior) rating by AM Best
  • Offers multiple types of insurance
  • Large network of 500 independent insurance agents
  • Strong financial stability
  • Coverage available in Massachusetts, Connecticut, and Rhode Island
  • One of the nation's oldest and most respected insurance companies

Quincy Mutual Group pros: Reputable company with 170 years worth of experience in the insurance industry. Provides a full range of business and personal insurance. Offers great rates on business and personal insurance. Offers policyholders numerous options for accessing their insurance policy.

Quincy Mutual Group cons: Not BBB accredited. Only provides products and services in three states. Not many customer reviews.

What Type of Insurance Does Quincy Mutual Group Offer?

Quincy Mutual Group is a generalized insurance company that provides products and services to both individuals and businesses and offers numerous types of coverage, including the following.

Personal insurance
Automobile
Homes, condos, and tenants
Personal umbrella
Watercraft and boats
Rental properties
Free identity theft services


Business insurance
Business property and liability
Commercial auto
Workers’ compensation


Quincy Mutual Group offer a variety of business and personal coverage options. So if you are in the market for personal or business insurance, Quincy Mutual Group might be the right option for you.

What to Know about Quincy Mutual Group

Quincy Mutual Group was founded in 1851, making it a well-established insurance carrier with 170 years worth of experience in quality insurance policies and service to both businesses and individuals. Today, Quincy Mutual Group is still one of the oldest and most respected insurance companies in the nation.

Quincy Mutual Group’s reputable history has helped it to earn a reputation as a markedly stable insurance company. The insurance company currently supplies personal and business coverage to Massachusetts, Connecticut, and Rhode Island. Additionally, AM Best reports that the insurance company belongs to the $1 billion to $1.25 billion financial size category.

Quincy Mutual Group’s time-honored status and volume of current insurance helps the insurance company’s reputation as a financially stable insurance provider with a negative outlook for the future, due to the COVID-19 pandemic. AM Best is the leading global credit rating agency monitoring the insurance industry, gives Quincy Mutual Group an “A+” rating, indicating the insurance company is a superior choice for insurance customers. The “A+” rating guarantees potential customers that Quincy Mutual Group can offer secure business or personal insurance coverage from a reliable and trustworthy insurance company.

What Discounts Does Quincy Mutual Group Offer?

Quincy Mutual Group offers several viable discount programs for their customers, and these discounts include the following.  

Connecticut discounts

  • Account credit: Offered to customers who insure automobile and homeowners policies, which can result up to 30% on homeowners policies and 10% on auto policies.
  • Deductible discount: Offered to customers who choose a higher deductible, which will reduce the cost of a homeowners policy premium.
  • Alarm discounts: This discount is offered to customers who have smoke detectors and burglar alarms installed in their house or business.
  • New home discount: This discount is offered to customers if their home was built within the last 15 years. They may receive a discount of up to 20% off their policy.
  • Loss free: A reduction in policy premium is offered to customers who have not had a loss to their home in the past three years. 
  • Superior construction: A premium discount offered to customers who have homes built entirely with non-combustible materials.

Automobile insurance discounts

  • Account credit: Offered to customers who insure automobile and homeowners policies, which can result up to 30% on homeowners policies and 10% on auto policies.
  • Deductible discounts: Customers who choose a higher deductible on collision and/or other than collision coverages will receive a reduced premium.
  • Multi-car discount: Customers are eligible for an additional discount if two or more of their autos are insured with Quincy Mutual.
  • Good driver discount: If all drivers on your policy have had no “at fault” accidents in three years, they will receive a 10% discount.
  • Low mileage discount: This discount is offered to customers who drive a short distance to work or school.
  • Anti-theft devices: This discount is offered to customers who have an automobile equipped with an anti-theft device. Customers may receive a discount of up to a 15% on their coverages (other than collision).
  • Good student discount: This discount is offered to students who have a grade point average equal to or above a B or 3.00.
  • Student away discount: This discount is offered to students who attend a school over 100 miles from a vehicle’s place of residence and are rated operators on a policy.
  • Early issue: This discount is offered to customers who buy their insurance from Quincy Mutual Group at least five days before the effective date of the policy, and will receive a 3% premium discount on their policy for one year.

Massachusetts discounts

  • Account credit: Offered to customers who insure automobile and homeowners policies, which can result up to 30% on homeowners policies and 10% on auto policies.
  • Deductible discount: Customers who choose a higher deductible on collision and/or other than collision coverages will receive a reduced premium.
  • Alarm credit: This discount is offered to customers who have smoke detectors and burglar alarms installed in their home.
  • New home discount: This discount is offered to customers if their home was built within the last 15 years. They may receive a discount of up to 20% off their policy.
  • Loss Free Credit: A discount to a customer’s policy premium is offered to customers who have not had a loss to their home in the past three years.
  • Home safe credit: Massachusetts Affordable housing Alliance (MAHA) offers a workshop for homeowners. If a customer is a graduate of the workshop, they are eligible for a policy discount.
  • Superior construction: A premium discount offered to customers who have homes built entirely with non-combustible materials.

Automobile insurance discounts

  • Account credit: Offered to customers who insure automobile and homeowners policies, which can result up to 30% on homeowners policies and 10% on auto policies.
  • Deductible discounts: Customers who choose a higher deductible on collision and/or other than collision coverages will receive a reduced premium.
  • Low mileage discount: This discount is offered to customers who drive a short distance to work or school.
  • Multi-car discount: Customers are eligible for an additional discount if two or more of their autos are insured with Quincy Mutual.
  • Anti-theft devices: This discount is offered to customers who have a covered vehicle equipped with an anti-theft device. They could be eligible for a discount of up to a 35% on their comprehensive coverage.
  • Good student discount: This discount is offered to students who have a grade point average equal to or above a B or 3.00.
  • Student away discount: This discount is offered to students who attend a school over 100 miles from a vehicle’s place of residence and are rated operators on a policy.
  • Early issue: This discount is offered to customers who buy their insurance from Quincy Mutual Group at least five days before the effective date of the policy, will receive a 3% premium discount on their policy for one year.

Rhode Island discounts

  • Deductible discount: Customers who choose a higher deductible on collision and/or other than collision coverages will receive a reduced premium.
  • Alarm discounts: This discount is offered to customers who have smoke detectors and burglar alarms installed in their house or business.
  • New home discount: This discount is offered to customers if their home was built within the last 15 years, and may receive a discount of up to 20% off their policy.
  • Loss free credit: This discount is offered to customers who have not had a loss to their home for one year, will receive a 2% discount. No loss to their home for two years, will receive a 5% discount. No losses for three full years, will receive an 10% decrease on their policy.
  • Superior construction: A premium discount offered to customers who have homes built entirely with non-combustible materials.

Automobile insurance discounts

  • Deductible discounts: Customers who choose a higher deductible on collision and/or other than collision coverages will receive a reduced premium.
  • Low mileage discount: This discount is offered to customers who drive a short distance to work or school.
  • Multi-car discount: Customers are eligible for an additional discount if two or more of their autos are insured with Quincy Mutual.
  • Anti-theft devices: This discount is offered to customers who have a covered vehicle equipped with an anti-theft device. They could be eligible for a discount of up to a 35% on their comprehensive coverage.
  • Good student discount: This discount is offered to students who have a grade point average equal to or above a B or 3.00.
  • Student away discount: This discount is offered to students who attend a school over 100 miles from a vehicle’s place of residence and are rated operators on a policy.
  • Early issue: This discount is offered to customers who buy their insurance from Quincy Mutual Group at least five days before the effective date of the policy, will receive a 5% premium discount on their policy for one year.

An independent insurance agent can help you find additional discounts available through Quincy Mutual Group, which helps you get the most bang for your buck.

Quincy Mutual Group Customer Service

Quincy Mutual Group allows customers to manage claims over the phone or through their official website, 24/7. There are also many customer service options available through the official website as well, including payment options and policy information.

  • Customer service availability - Quincy Mutual Group’s department for customer service has the following hours.


Hours (Eastern)


Monday-Friday8am - 4:30pm


SaturdayClosed


SundayClosed

Quincy Mutual Group sells insurance through a vast network of independent insurance agents. Independent insurance agents are also available to handle claims and other insurance matters for you, making customer service a breeze.

Quincy Mutual Group FAQ

What is Quincy Mutual Group's average claim response time frame?

Quincy Mutual Group’s claims reporting hotline is available for customers via a toll-free phone number. Customers can also submit claims and file appropriate reports online through their website. The insurance company does not make an official claims response time frame promise on their website.

What is Quincy Mutual Group's customer service availability?

Quincy Mutual Group offers a toll-free phone line for potential and existing customers to get ahold of them at somewhat restricted hours, Monday through Friday, 8am – 4:30pm. However, the insurance company’s claims reporting department can be reached 24/7.

What is Quincy Mutual Group's claims process?

Though customers can report claims via phone, Quincy Mutual Group encourages claims reporting through their website. The following information is available through the official website on claims processing:

“Immediately contact your insurance agent who will provide us with the necessary information to begin processing your claim.

If you are unable to contact your agent, you can contact Quincy Mutual directly by calling

1-800-490-0047 (24 hours a day, 7 days a week) or by reporting your claim online (7 days a week except from 3:00 am - 4:00 am, Tuesday through Saturday).

For glass only claims, please call 1-866-423-7197.

For roadside assistance, please call 1-800-379-2333. Roadside assistance is only available for customers who have the Auto Enhancement Endorsement.”

Does Quincy Mutual Group have good business and personal insurance?

The reviews are mixed about Quincy Mutual Group’s ability to provide good personal insurance. However, according to the BBB and AM Best, Quincy Mutual Group is a financially strong company with many business and personal insurance options.

Is Quincy Mutual Group a good company?

Customers can file claims, check claim’s status, pay a bill, and learn what types of coverage are available through their official website. As far as social media is concerned, the insurance company does have a presence on both Facebook, LinkedIn, YouTube, Instagram, and Twitter to make itself more available to customers.

Does Quincy Mutual Group's website create a user-friendly experience for customers?

The reviews are mixed about Quincy Mutual Group’s ability to provide good personal insurance. However, according to the BBB and AM Best, Quincy Mutual is a financially strong company with many educator insurance options.

Quincy Mutual Group Customer Reviews

bbb.com
“We use Quincy Mutual for homeowners and auto insurance. The rates are good, and we got a discount for having both policies with the same insurer. I was disappointed that they do no provide insurance for investment properties, so I had to find another company when I had that need. We have never had a homeowners claim, and only a minor automobile claim with them, but they seem to be handling the one claim fine. They don't send us a lot of other offers, or junk mail, which I like. I would certainly recommend them.” —Mollie Montgomery


bbb.com
“I love Quincy Mutual. They have been very easy to work with. They also offer discounts for continuous coverage, being a long term customer, and being a good driver.” —Tapdancingmom


bbb.com
“Quick claims and easy claims. We had to submit a claim once and the process was very easy and smooth.” —woodsey26


bbb.org
“I have been with this company for over 15 years and they are the best insurance company I have ever dealt with. I have recently move to another state that is not in their coverage area & I am very sorry to lose them as my carrier. I can't say enough good things about them!” —Ruth M.


bbb.org
“We have had the experience of being told that although our vehicle was hit by their insured, they have totalled the car and will not pay to repair. The car is a 2000 ****** ***** *** V6 with sunroof, leather, cd, etc. and ONLY 63,415 miles on it! Quincy Mutual has taken responsibility for their insured being responsible for accident. However, they are telling me that even though our car is in good shape and has low mileage, they are not going to pay for repairs. In fact, one of their representatives, basically told me that it's my problem that I am driving an old car. They told me they are going to "allow me" to keep my car. Wow! Other than that, they don't really care. They don't want to pay even though it's their insureds fault. People should be aware of this! They are discriminating against us and telling us that driving an older car comes with penalties. It doesn't matter that we bought the car for a lot of money and have maintained it and have low mileage!!! Shame on them!!! Thankfully, I am not their customer and NEVER will be. They insure the person who hit us.” —Diane B.


TrustedChoice.com's Final Review

We award Quincy Mutual Group a final rating of 3.6 out of 5 stars. The insurance company’s long-lasting status plainly proves Quincy Mutual Group’s reputability and strength. Quincy Mutual Group has a strong financial stability and offers reputable business and personal coverage to customers in three states. The insurance company provides 24/7 claims reporting via phone or online and online bill pay. Quincy Mutual Group has many customers who currently trust them to take care of their coverage needs, which is undoubtedly worth taking a second look.

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