Providence Mutual Fire Insurance Company Review

Providence Mutual Fire Insurance Company at a Glance

  • Founded in 1800
  • One of the nation’s first insurance companies
  • Offers coverage for individuals and businesses
  • Offers a wide range of coverages
  • Coverage available in 7 states
  • “B++” (good) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Network of independent insurance agents
  • 24/7 claims reporting
  • Good customer feedback

Providence Mutual pros: Extremely well-established carrier with more than a century’s worth of experience in the insurance industry. One of the country’s first insurance companies. 24/7 claims reporting. Several types of coverage available for individuals and businesses. High ratings through A.M. Best and the BBB. Good customer feedback. Works with independent insurance agents exclusively.

Providence Mutual cons: Not a BBB accredited business. Coverage not available nationwide. A.M. Best rating was recently downgraded.

What Type of Insurance Does Providence Mutual Offer?

Providence Mutual offers a range of insurance choices for individuals and businesses alike. Their products include:

  • Auto insurance
  • Commercial auto insurance
  • Homeowners insurance
  • Renters insurance
  • Condo owners insurance
  • Landlords insurance
  • Business owners insurance
  • Umbrella insurance

If you’re looking for any of these coverage solutions to protect yourself or your business, Providence Mutual may be just the right insurance company for you.

What to Know about Providence Mutual

Providence Mutual Fire Insurance Company was founded in 1800, giving the carrier 120 years’ worth of experience in the insurance industry. The insurance company’s original mission was to protect local community members’ property. The carrier has since expanded their catalog to offer protection for individuals and businesses, and their products range from homeowners insurance to commercial auto insurance and more.

Today Providence Mutual offers coverage in seven states across the Northeast region of the country. The insurance company works exclusively with a team of independent insurance agents, who help provide a more personalized and comprehensive experience for customers while both shopping for insurance and maintaining their policies over time.

Providence Mutual is the fifth-oldest insurance company in the nation. The insurance company writes close to $100,000,000 in premiums today. In terms of financial size, A.M. Best places the carrier in the $50 million to $100 million category.

Thanks to its long-standing history, network of independent insurance agents, and variety of insurance products offered, Providence Mutual has come to have a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Providence Mutual a “B++” rating, indicating the carrier is a good choice for insurance customers. High ratings from A.M. Best assure customers that Providence Mutual is capable of offering guaranteed, secure coverage from a trustworthy and reputable company.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term. It also helps customers determine which company will remain strong and financially sound in the long term.

What Discounts Does Providence Mutual Offer?

Providence Mutual only specifies its bundling discounts, but there are several modern insurance companies that offer common discounts on comparable coverages. These discounts include:

  • Bundling discount: Offered to insurance customers who purchase more than one policy through Providence Mutual. 
  • Paid-in-full discount: Offered to insurance customers who pay their premiums either annually or semi-annually, rather than monthly. 
  • Protection devices discount: Offered to homeowners insurance customers who install burglar alarms, sprinkler systems, and/or fire alarms in their homes. 
  • New roof discount: Offered to homeowners insurance customers with roofs that were replaced within the last five years. 
  • Anti-lock brakes (ABS) discount: Offered to auto insurance customers whose vehicles are equipped with ABS. 

Your independent insurance agent can help you find more information on exact discounts offered by Providence Mutual and other ways to save money through the insurance company, helping you to find the coverage you need at the rate you deserve.

Providence Mutual Customer Service

Providence Mutual allows customers to report claims online or over the phone any time of the week. The carrier provides the following customer service options:

  • Online bill pay
  • Fax contact option
  • Email contact option
  • Snail mail contact option
  • General customer service inquiries hotline has the following hours restrictions:


Hours (EST)


Monday-Friday8 am - 4:15 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Providence Mutual FAQ

What is Providence Mutual's average claim response time frame?

Providence Mutual allows customers to file claims 24/7, but their official website does not make a specific claims response time frame promise.

What is Providence Mutual's customer service availability?

Providence Mutual allows customers to file claims at any time online, over the phone, via fax, or through regular mail. Their contact options for customer service inquiries have restricted hours, Monday-Friday. Customers can pay their bills through the official website as well. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, which makes them even more accessible to customers.

What is Providence Mutual's claims process?

Providence Mutual allows its customers to file claims anytime through multiple mediums. The carrier does not detail its official claims process, though. The carrier encourages customers to file via phone or online, or by getting in touch with their independent insurance agent.

Does Providence Mutual create a user-friendly experience for customers?

Providence Mutual’s official website is polished and easy to navigate. However, it could benefit from providing more information about the carrier’s claims process and claims response time frame. The insurance company does offer many modern customer service options, such as online bill pay and claims reporting, 24/7 claims reporting, etc. The carrier also works with independent insurance agents and has a strong social media presence. Overall, Providence Mutual does offer a user-friendly experience for customers.

Does Providence Mutual have good homeowners insurance?

Providence Mutual offers several forms of coverage for individuals and businesses, including homeowners insurance. The carrier provides the following coverages for home insurance customers:

  • Dwelling and other structures coverage
  • Personal property coverage
  • Personal liability coverage
  • Additional living expenses coverage
  • Money and jewelry endorsements (add-on)
  • Water backup coverage (add-on)
  • Business property coverage (add-on)
  • Special computer coverage (add-on)
  • Identity theft reimbursement (add-on)
  • Equipment breakdown coverage (add-on)

Your independent insurance agent can help you find out more about Providence Mutual’s homeowners insurance policies and optional coverage endorsements as well as their many other products offered.

Is Providence Mutual a good insurance company?

Providence Mutual has been highly rated by the BBB, however, they are not accredited through the organization. Still, the insurance company has only had one complaint filed against them in recent years, which is extremely low, especially for such a long-standing carrier. That said, Providence Mutual’s rating by A.M. Best was actually downgraded in the year 2020 from an “A-” to a “B++.” Customer feedback is somewhat mixed, but there are a lot of positive reviews easily spotted. Overall, Providence Mutual can be considered a good insurance company.

Providence Mutual Customer Reviews

Clearsurance
“Providence Mutual has been great. We had a fire in our pumphouse three years ago, and they were quick to come out and inspect. They paid for the pumphouse to be rebuilt with no problems. It was a quick and easy process and we are very happy. I would recommend them to anyone who needs home insurance.”
Clearsurance
“Good auto insurance and did have great customer service and pretty good deals when it came to this company.”
Clearsurance
“I love Providence Mutual. They are easy to deal with, and they are fast with their services. They are always there for you.”
WalletHub
“When I moved back to Rhode Island last year and bought a home, I had to search for homeowners insurance. I did a search on the web, compared prices, and received the best quote from Providence Mutual Fire Insurance Co. Their rates couldn't be matched by any other company. I haven't had to put in any claims, but I have called their office to ask some billing questions. I found everyone to be personable and helpful. The office isn't too far from my house if I need to stop in there to pay a bill or ask a question. This year when my policy was up for renewal, I checked rates again. Providence Mutual quoted me the lowest rate, so I decided to renew the policy. I will continue to check rates, but I have a feeling I am doing as well as I can do right now.”
Clearsurance
“Very helpful customer service team. Very good rates.”

TrustedChoice.com's Final Review

We award Providence Mutual Fire Insurance Company a final rating of 4.5 out of 5 stars. The insurance company has been around for about 120 years now, which is both noteworthy and impressive in the insurance industry. Providence Mutual has high ratings through the BBB and A.M. Best, despite having been downgraded recently by the latter organization. Coverage is currently only offered in a handful of states, but the carrier gets major bonus points for working exclusively with independent insurance agents as well as offering insurance solutions for many types of customers. There is plenty of glowing customer feedback easily spotted across the web, and the carrier offers many modern customer service options such as online bill pay, 24/7 claims reporting, finding an agent, and more. So if you’re in the market for any of their coverages, we say don’t hesitate to check out Providence Mutual with your independent insurance agent to be your next trusted carrier.

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