Sentry Insurance Company Review

How good is Sentry insurance?

Sentry Insurance Company at a Glance

  • Founded in 1904
  • Report a claim anytime, 24/7, over the phone
  • File and track an online claim 24 hours a day, 7 days a week
  • Coverage available in all 50 states
  • “A+” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)

Sentry Insurance pros: Well-established carrier with over 110 years of experience in the insurance industry. Highly rated by A.M. Best and the BBB. 24/7 claims reporting via online and phone. Coverage available in all 50 states.

Sentry Insurance cons: Not BBB-accredited, but reviews are primarily positive according to Consumer Affairs.

What Types of Insurance Does Sentry Insurance Offer?

Sentry Insurance is a mutual insurance company, with a focus on coverage for business and commercial insurance. Sentry Insurance offers the following insurance products:

  • Cyber liability insurance
  • Worker's compensation insurance
  • General liability insurance
  • Commercial auto insurance
  • Equipment breakdown coverage
  • Equipment physical damage insurance
  • Building insurance
  • Employment practices liability insurance
  • Premises and product liability insurance
  • Business income insurance
  • Physical damage insurance
  • Business personal property insurance
  • Employee benefits liability insurance
  • Errors and omissions coverage
  • Commercial umbrella insurance
  • Personal and advertising injury insurance
  • Crime insurance
  • Business liability insurance
  • Guaranteed cost insurance
  • Retrospective rating insurance plans
  • Commercial property coverage
  • Business life insurance
  • And many more

Your independent insurance agent can help you find more information about the coverages offered by Sentry Insurance and help you decide if this insurance company is right for you.

What to Know about Sentry Insurance

Sentry Insurance was founded in 1904, giving the carrier over 110 years of experience in the insurance industry. The principles set out by the first members of Sentry Insurance focused on providing insurance for its policyholders. They grew the fledging business by leveraging knowledge in one market to branch out into similar industries. Sentry Insurance specializes in providing personalized coverage paired with the expert advice of independent agents.

Today, Sentry Insurance still focuses on providing multiple insurance solutions for its policyholders. However, they have refocused their efforts on positioning themselves as a leader in the business insurance world. They have also expanded their delivery network by utilizing independent insurance agents. Coverage is offered in all 50 states. The insurance company's LinkedIn profile states that Sentry Insurance has between 1,001 and 5,000 employees, with 3,195 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $2 billion or greater category.

Thanks to its long history, wide reach, and financial strength, Sentry Insurance has earned a reputation as a superior insurance company with a stable outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Sentry Insurance an “A+” rating, implying the carrier is a superior choice for insurance customers. High ratings from A.M. Best assure customers that Sentry Insurance can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For those customers that are not familiar with insurance companies’ reputations, A.M. Best’s rating system allows clients to make an educated decision about who they can trust to meet their business insurance needs in the short term and to also remain a strong, financially sound company in the long term.

What Discounts Does Sentry Insurance Offer?

Sentry Insurance offers many discounts for you to take advantage of, including:

  • Multi-vehicle discount
  • Driving course discount
  • Homeowners discount
  • Payment frequency discount
  • Transfer discount
  • Vehicle safety feature discount

An independent insurance agent can provide better discount information and premium quotes for coverage through Sentry Insurance. When it comes to coverage, independent insurance agents work hard to help to get you the most out of your money.

Sentry Insurance Customer Service

Sentry Insurance offers 24/7 phone and online claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options:

  • Phone, mail, fax, or online payments
  • Phone or online account management
  • Customer service availability: Sentry Insurance’s customer service is available 24/7 by phone, fax, or online.


Hours (Eastern)


Monday-Friday24/7


Saturday24/7


Sunday24/7

To best way to make sure you have a good customer service experience is to work with an independent insurance agent. These agents can help handle claims and other issues for you, so you can relax and appreciate your coverage.

Sentry Insurance FAQ

What is Sentry Insurance's average claims response time frame?

Sentry Insurance offers claims reporting through a few methods, including online, fax, or phone. However, the insurance company does not provide an official claims response time frame promise. Sentry Insurance does encourage customers to file claims as soon as possible.

What is Sentry Insurance's customer service availability?

Sentry Insurance allows customers to file claims over the phone, fax, or online 24/7. Their hotline for customer service inquiries specifies business hours on their official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more accessible to clients.

What is Sentry Insurance's claims process?

Sentry Insurance offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact Sentry Insurance via phone, fax, or online or get in touch with an independent insurance agent.

Does Sentry Insurance create a user-friendly experience for customers?

Sentry Insurance’s official website makes it easy to find the insurance options you are looking for in a business or commercial policy. The carrier does not provide much information about their claims process or detail a claims response time frame. Online bill pay is available, as is 24/7 claims reporting via phone, fax, or online, which are great, innovative customer service features. Thus, Sentry Insurance is pretty good in terms of user-friendliness.

Sentry Insurance Customer Reviews

wallethub.com
“Sentry Insurance really helped me out when I hit a deer in the fall of 2011. I totaled my car. Sentry really came through for me. They examined my car the next day. They called me the next day and asked me how I was and told me they would get a check to me right away. I think I received a check within a week. The check was over and above the amount that I thought I was going to get. I was very happy about that. Sentry also did not drop me from their insurance, like most other insurance companies surely would have. They totally said this was a no fault accident. No points added to my records.” —Jean K.
freeadvice.com
“I sadly had a very bad car accident and a death of my husband in it. Luckily, we had been covered and protected by Sentry. Our Agent was the best, she sold us a extra Liability Policy and Life Insurance. Without that I would have lost everything and had no money to feed my family and afford to keep our home. For such a bad time Sentry came thru with great support. I could not have ask for more. Before we were State Farm and they were horrible.” —Anonymous
freeadvice.com
"Good customer service and fair on auto claims." —Jessica of Newport News, VA
glassdoor.com
"I have been working at Sentry full-time for more than 5 years.  Pros: Brilliant associates, excellent work life balance. Cons: Sometimes can be heavy of mid level management.” —Current Employee Software Engineer in Stevens Point, WI
glassdoor.com
“I have been working at Sentry full-time.  Pros:  Stable industry not going anywhere for the time being.  8% match on the 401k. It helps to run your own 401k.  Yearly bonuses!  Cons:  Insurance isn't exactly glamorous.  PTO only starts at 3 weeks." —Current Employee - Data Engineer

TrustedChoice.com's Final Review

We award Sentry Insurance Company a final rating of 4 out of 5 stars. The insurance company has been around for over a century, which is extraordinary within the insurance industry. And it seems the carrier has used this time to their advantage. Sentry Insurance still specializes in providing customizable coverage paired with the expert advice of independent agents.

Sentry Insurance has received high ratings through A.M. Best and the BBB. Coverage is offered in all 50 states and they have many insurance options to choose from. The insurance company provides 24/7 claims reporting via phone, fax, and online plus bill pay online or via phone.

There is a ton of information available about the carrier’s different coverage options on their official website; however, there is no claims response time frame promise or an outline of their claims process available. It was really easy to find a lot of positive customer feedback about Sentry Insurance online, and there are many really good reviews available.

Therefore, our recommendation is that if you are in the market for business insurance, survey your options for trusted carriers with your independent insurance agent, and look into how Sentry Insurance can help you out with business insurance.

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