Trinity Insurance Company Review

The pros, cons, and reviews are in
Ann Herro, Insurance Expert Written by Ann Herro
Ann Herro, Insurance Expert
Written by Ann Herro

Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.


Trinity Insurance Services at a Glance

  • Family owned commercial truck insurance agency
  • Writes truck liability, physical damage, motor truck cargo, occupational accident, unladen liability, and truckers general liability insurance in 46 states
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Network of independent insurance agents

Trinity Insurance Services pros: Specializes in truck insurance. Initiate a quote online or with an agent. Industry expertise. Online certificates. Client portal, online bill pay, and several online customer service forms. 24/7 online claims reporting.

Trinity Insurance Services cons: Not AM Best rated. Limited product offerings. Background information about the company is limited.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What Type of Insurance Does Trinity Insurance Services Offer?

Trinity Insurance Services offers a variety of truck and transportation insurance policies, including the following.

  • Commercial auto liability
  • Physical damage coverage
  • Motor truck cargo coverage
  • Non-trucking (bobtail) coverage
  • Unladen liability coverage
  • Passenger accident coverage
  • Occupational accident coverage
  • Long haul insurance
  • Dump truck insurance
  • Box truck insurance
  • Sprinter van insurance

This list of insurance products available from Trinity Insurance Services is not exhaustive. An independent insurance agent can help you find out more about the company’s offerings.

What to Know about Trinity Insurance Services

Trinity Insurance Services provides affordable truck and transportation insurance. It is a family-owned company that developed out of the trucking industry, giving the company decades of expertise. 

The company works with numerous highly-rated truck insurance carriers, including Chubb, The Hartford, Progressive, Travelers, and Zurich, to name a few.

Trinity Insurance Services has an A+ rating from the BBB.


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What Discounts Does Trinity Insurance Services Offer?

Trinity does not make information about its specific discounts or reward programs readily available.

Trinity Insurance Services Customer Service

Customers can contact Trinity Insurance in the following ways.

  • Phone contact Monday–Friday, 8:00 am to 5:00 pm CST
  • Email contact via Contact Us form and claims email address
  • Numerous policy management forms available for online submission
  • Customer service department has the following hour restrictions

Hours (CST)

Monday-Friday 8:00 am - 5:00 pm

You can also get help by contacting a your independent insurance agent. Your local agent is the best way to get prompt, personal service.

Trinity Insurance Services FAQ

What is Trinity’s average claim response time frame?

Trinity does not publish an average claims response time.

What is Trinity’s customer service availability?

Trinity offers customer service by phone Monday through Friday, 8:00 am to 5:00 pm CST. Customers can also reach the insurance company by email and via an online Contact Us form. Claims reporting is available 24/7 online.

What is Trinity’s claims process?

Trinity Insurance Services provides the following information about its claims process.

  • Obtain names, addresses, and phone numbers of all parties involved, including witnesses 
  • Note the date, time, and location of the accident
  • Obtain license numbers of vehicles involved
  • Report the accident to the local police department or other designated authority
  • Obtain the name and badge number of the investigating officer, if applicable
  • Obtain name of other person's insurance company and policy number, if available

Contact the Trinity office by phone or email to report your claim. Claims can also be reported online.

Does Trinity Insurance Services create a user-friendly experience for customers?

Trinity’s website is outdated and basic, but surprisingly informative and easy to navigate. Numerous online forms are available for basic policy management, and customers can also access an online customer portal. Claims can be initiated online, as well.

Does Trinity Insurance have good commercial auto liability insurance?

Trinity Insurance services offers primary auto liability insurance for independent owner operators engaged in the transporting of goods. Primary auto liability insurance is required by law. Trinity’s auto liability policy provides protection in the event of an accident that injures another person or damages their property. It covers the cost of a claim, up to the limit of your policy. It also provides the following types of coverage for your commercial truck.

  • Medical payments coverage
  • Comprehensive coverage
  • Collision coverage
  • Uninsured and underinsured motorist coverage
  • Coverage for vehicles you rent or borrow
  • Coverage for employees who use their vehicle for business

You can learn more about the carrier’s offering by visiting their website or speaking with an independent insurance agent.

Is Trinity Insurance Services good insurance company?

Trinity has years of experience in the trucking insurance industry, and works with highly rated insurance companies to cover its customers. It offers a variety of policies and programs specific to the trucking industry. Customer reviews are difficult to come by, except for on the company’s own website. But overall, we can call Trinity Insurance Services a good company.

Trinity Insurance Services Customer Reviews

Customer reviews were not available online, except on the company’s own website. See below for a sample of the company’s online testimonials.
“Trinity Insurance has been my agency since I started my business in 2012. They always go above and beyond, helping me with any insurance matters that arise. There are few companies left who don’t make you press 0 to speak to a live body, or who will answer your calls after hours. Always a happy client!"
“Even if we wanted a lower rate, we'd always stay with Trinity Insurance. Your company is transparent, clear, and dedicated to services and demands for the trucking Industry. The staff is very pleasant and friendly. We always appreciate the extra mile you go and extra hours you spend to make sure we are taken care of."'s Final Review

We award Trinity Insurance Services a final rating of 3 out of 5 stars. This is based on the carrier’s clear expertise in the market that it serves, along with the fact that it works with a variety of highly rated insurance companies.

Further evaluation, however, is difficult due to the limited amount of information available and the lack of customer reviews, except for on the company’s own website. 

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