Atlas Financial Holdings Insurance Company Review

Pros, cons, and what you need to know

Atlas Financial Holdings at a Glance

  • Atlas Financial Holdings is a holding company that specializes in customer-centric technology and analytics-based solutions in specialty auto insurance
  • Commercial transportation insurance is sold through the company’s business unit AGMI
  • A+ rating from the BBB; negative outlook from AM Best
  • Works with independent insurance agents

Atlas Financial Holdings pros: Atlas Financial Holdings specializes in transportation insurance sold through AGMI. Offers a variety of commercial transportation insurance products from subsidiaries who specialize in certain types of coverage.

Atlas Financial Holdings cons: Customer satisfaction reviews are mostly negative. Weak ratings from AM Best followed by a discontinuation in participation in Best’s ratings program.

What Type of Insurance Does Atlas Financial Offer?

Through its subsidiary AGMI, Atlas Financial offers a variety of commercial transportation insurance products including the following.

  • Car service/livery insurance
  • Limousine insurance
  • Rideshare insurance
  • Paratransit insurance
  • Taxi insurance
  • Shuttle insurance
  • Commercial auto insurance

An independent insurance agent can help you learn more about the products offered by AGMI.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Atlas Financial

The primary business of Atlas Financial Holdings is commercial automobile insurance in the United States, with a niche market orientation and focus on insurance for the "light" commercial automobile sector including taxi cabs, non-emergency paratransit, limousine/livery, and business auto. The business of Atlas is carried on through several subsidiaries, including AGMI.

The company’s insurance subsidiaries have decades of experience with a commitment to always being an industry leader in these specialized areas of insurance. Atlas stock is traded on NASDAQ under ticker symbol AFH.

Atlas Financial Holdings and its subsidiaries have received weak ratings from AM Best, indicating that the company is not financially strong. AM Best then withdrew these ratings as the companies have requested to no longer participate in AM Best’s interactive rating process.

AM Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. AM Best ratings point to an insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner.  Weak ratings can indicate a company that may not perform well for the long term.

What Discounts Does Atlas Financial Holdings Offer?

Atlas Financial Holdings and AGMI do not publish information about discounts or savings opportunities.

Atlas Financial Holdings Customer Service

Here's what to know about the customer service options for Atlas Financial and its subsidiary AGMI.

  • Some subsidiaries offer 24/7 claims filing
  • AGMI customer service is available by email or phone
  • Atlas Holdings corporate office is available by phone at the following times


Hours (CST)


Monday-Friday8:00 am - 5:00 pm

AGMI encourages its customers to work with their independent insurance agents, who can provide even more personalized service. If you have questions or concerns about your policy, an independent agent can advocate on your behalf.

Atlas Financial Holdings FAQ

What is Atlas Financial Holdings’ average claims response time frame?

Atlas Financial Holdings sells insurance products through various subsidiaries. For that reason, there is no standard average claims response time or process.

What is Atlas Financial Holdings’ customer service availability?

Atlas Financial Holdings does not provide a lot of information about customer service availability besides email and phone contact options. For the best service, work with the independent insurance agent who helped you purchase your policy.

What is Atlas Financial Holdings’ claims process?

We found information about the claims process for AGMI’s transportation insurance policies.

In the event of an accident, contact AGMI to report it as soon as possible. No matter who is at fault or how small the accident appears, it's important to let your insurance company know what happened and have your questions answered. AGMI can work with you and possibly the other drivers' insurance companies to help you get any necessary repairs made as quickly as possible.

Carriers are available 24/7 by phone and email for claims processing.

Does Atlas Financial Holdings create a user-friendly experience for customers?

Atlas Financial Holdings provides investor relations information and basic company information. The AGMI website includes product specifics and some limited customer service capabilities. For most issues, customers should contact their independent insurance agent.

Does Atlas Financial Holdings have good commercial auto insurance?

Through its subsidiary AGMI, Atlas Financial offers the following features in its commercial auto insurance.

  • Liability coverage up to $1 million with higher limits available at underwriter’s discretion
  • Physical damage coverage, minimum $1,000 deductible for comprehensive and collision
  • Coverage available for private passenger transportation vehicles (PPTs), pickup trucks, vans, and trucks with gross vehicle weight less than 450,000 pounds
  • Eligible vehicles include those used in the pursuit of the insured’s business, and vehicles which are registered to the business if it is a corporation or to an individual if it is a sole proprietorship or partnership

AGMI targets the following types of businesses with its commercial auto coverage

  • Contracting/construction
  • Landscaping (incidental snowplowing only)
  • Manufacturing
  • Residential or commercial repair services
  • Retail sales/delivery
  • Professional services
  • Wholesale/distribution

The carrier considers certain types of operations ineligible for coverage, including pizza and food delivery vehicles, armored cars, farm vehicles, snowplows, food trucks, tow trucks, and more.

Your independent insurance agent can help you decide if AGMI’s commercial auto insurance offerings are right for your business.

Is Atlas Financial Holdings a good insurance company?

Atlas Financial Holdings sells limited insurance products through several subsidiaries, including AGMI, through which it sells commercial transportation insurance. The company has negative ratings from AM Best and numerous negative customer satisfaction reviews. Atlas Financial may not be the best insurance company for your needs, but your independent insurance agent can help you make an informed decision on whether the company is right for you.

Atlas Financial Customer Reviews

Better Business Bureau
“In October of 2018 my son was rear-ended while stopped in traffic. The vehicle that hit him was insured by this company. Because the car was 10 years old and because the frame was bent in the accident (it was a hard hit). the car was totaled. It was a cut and dry case, Atlas Holding was on the hook for the accident. It took them until April of 2019, almost six months, for them to finally pay the claim. They strung me along as long as they could. They did not return phone calls, they were always away from their desk when we would call, etc. I understand that this is their standard game, they string people along as long as they can, before finally paying what they owe. This is not a company you want to do business with.”


Yelp
“Unprofessional and fraudulent. Had to contact them multiple times and demand to speak to a supervisor only to be told that they had "tried" to contact me, which is a blatant lie. As an employer, I filed a claim on behalf of my driver. After a month and a half of waiting for someone to contact me, I finally spoke with someone who asked me to recount what happened in the accident. It was me who suggested she contact my driver, and her response "I don't have his number". No response after another month and half. I e-mail her today and receive a generic response that my driver is at fault and the claim is denied. Nothing more, nothing less. Stay away from these people. They'll definitely be hearing from my lawyers.”


Yelp
“Stay away from this insurance company, very unreliable, their sense of urgency is non existent, basic communication skills that are expected from an insurance company are unprofessional. CHEAP INSURANCE = BAD SERVICE.”


Yelp
“I was hit by a cab who had this insurance and it's been the bane of my existence since. It's going on 4 months and I still don't have my motorcycle back because they won't pay the full amount. To make matters worse, at the beginning they talked to me like it was my fault the accident happened and I was dumb because I didn't know their process.”


Yelp
“Absolutely terrible service. Took over a month to get a hold of the appraisal agent.”



TrustedChoice.com's Final Review

We award Atlas Financial Holdings a final rating of 1.0 out of 5 stars. Customers should carefully considering purchasing a policy from Atlas Financial Holdings given the weak outlook and discontinued ratings by AM Best.

Customer satisfaction reviews are equally unimpressive.

If you need transportation insurance, it’s important to get quotes from multiple companies so you can find the one that best fits your needs. You may want to obtain a quote from one of Atlas Financial’s subsidiaries, but be sure to also get advice from your independent insurance agent.

You can also use our national carrier directory to find the best insurance companies to meet your needs. Our directory will help you locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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