USAlliance Insurance Company at a Glance
- Founded in 1966
- Rated "A-" (good) by the Better Business Bureau (BBB)
- Offers several personal coverages
- Coverage available nationwide
- Offers 24/7/365 claims reporting
USAlliance Pros: Offers several insurance products including home insurance, life insurance, pet insurance, and more. Coverage available nationwide. 24/7/365 claims reporting. Good rating through the BBB.
USAlliance Cons: Not rated by AM Best. Not accredited through the BBB. Difficult to find any customer feedback about the company's insurance products.
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What Type of Insurance Does USAlliance Offer?
USAlliance offers a few types of coverage for individuals, including:
- Auto insurance
- Health insurance
- Long-term care insurance
- Homeowners insurance
- Life insurance
- Pet insurance
An independent insurance agent can help you find more information about the coverage offered by USAlliance, and help you decide if this insurance company is right for you.
What to Know About USAlliance
USAlliance was founded in 1966, giving the carrier more than half a century's worth of experience in the insurance industry. USAlliance offers several products under personal lines including home insurance, pet insurance, auto insurance, and more. Coverage is available nationwide.
USAlliance currently provides coverage to more than 125,000 policyholders across the country. The carrier also has more than $2 billion in total assets. There are more than 220 employees found on their LinkedIn social media network.
While USAlliance is not rated by AM Best, they do have a high rating of "A-" or very good through the Better Business Bureau. The BBB rates companies based on their amount of time in business, complaint history, ability to honor commitments, etc.
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What Discounts Does USAlliance Offer?
USAlliance offers several competitive discounts on their coverage, but the only two they make public, without going through an agent, are:
- Bundling discount: Combine your home and auto insurance through USAlliance, and save money on your premium.
- Multi-pet discount: Save money on your pet insurance premium by insuring more than one animal. (5%, 10% or 15%)
An independent insurance agent can provide more information about discounts available through USAlliance. Independent insurance agents are your greatest ally when it comes to saving money on your coverage.
USAlliance Customer Service
Here's a breakdown of USAlliance's customer service availability:
- Phone contact option
- Email contact option
- Snail mail contact option
- 24/7/365 claims reporting
- Customer service department has the following hours:
|Monday-Friday||7:30 am - 8 pm|
|Saturday||9 am - 3 pm|
The best way to ensure a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.
What is USAlliance's average claim response timeframe?
USAlliance does not make information about its claims process readily available, including any kind of claims response timeframe promise.
What is USAlliance's customer service availability?
USAlliance provides generous contact hours by phone, Monday-Friday, as well as additional hours on Saturday. The carrier also offers contact options via mail, email, or snail mail, and has a social media presence.
What is USAlliance's claims process?
While USAlliance does not make much information about their claims process readily available, they do state that they offer 24/7/365 claims reporting, at least on some forms of coverage. An independent insurance agent, however, can file claims for you and keep you updated through every step of the process.
Does USAlliance create a user-friendly experience for customers?
USAlliance's website is easy to navigate. The carrier would benefit from adding more information about its claims processing and discounts, however. Overall, USAlliance provides a fairly user-friendly experience for customers.
Does USAlliance have good pet insurance?
USAlliance offers several forms of coverage, including pet insurance. Their official website states that the insurance company's pet coverage comes with the following perks:
- Ability to choose your own veterinarian
- 24/7 access to veterinary guidance
- Multi-pet discounts of 5%, 10%, or 15%
An independent insurance agent can help you find more information about USAlliance's pet insurance, as well as their many other products.
Is USAlliance a good insurance company?
USAlliance has been highly rated by the BBB and offers a handful of coverages. However, the carrier has not been rated by AM Best, the leading credit organization monitoring the insurance industry. It's also difficult to find customer feedback about the carrier's products. Overall, it may be up to individual interpretation whether USAlliance can be considered a good insurance company.
TrustedChoice.com's Final Review
We award USAlliance a final rating of 3 out of 5 stars. USAlliance is highly rated by the BBB, but is not accredited through the organization, and is also not currently rated by AM Best, which could possibly deter some prospective customers.
USAlliance offers a variety of important insurance products nationwide. However, it's very difficult to find any customer feedback about the insurance company's coverage, which makes it hard for us to judge their reliability overall. We recommend surveying multiple options with your independent insurance agent when choosing your next carrier.
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