Northwest Insurance Group Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Northwest Insurance Group.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


Northwest Insurance Group at a Glance

  • Founded in 1998
  • A Liberty Mutual company
  • Offers personal, business, and specialty products
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)
  • 24-hour phone claims reporting

Northwest Insurance Group pros: A Liberty Mutual company. Glowing customer feedback. Offers several forms of coverage for personal and business lines. Offers 24-hour claims reporting.

Northwest Insurance Group cons: Official website could use an update. No individual AM Best ratings page. 

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Northwest Insurance Group Offer?

Here's an overview of the products offered by Northwest Insurance Group.

  • Homeowners insurance
  • Auto insurance
  • Boat insurance
  • Condo insurance
  • Personal umbrella insurance
  • Pet insurance
  • Renters insurance
  • Business auto insurance
  • Business owners policy insurance
  • Commercial general liability insurance
  • Errors and omissions insurance
  • Contractors insurance
  • Small business insurance

This list of products offered by Northwest Insurance Group is not exhaustive. Your independent insurance agent can help you find more information about the coverages offered by Northwest Insurance Group, and help you decide if this insurance company is right for you.

What to Know about Northwest Insurance Group

Northwest Insurance Group, also known as Liberty Northwest, was first established in 1998, giving the carrier a couple of decades' worth of experience in the industry. The carrier is a Liberty Mutual insurance company. Northwest Insurance Group offers several types of products for individuals, businesses, and niche markets.

Northwest Insurance Group is a member of a Top 100 property and casualty insurance partnership, The Advantage Group. The carrier is an independent insurance agency and represents about 30 different carriers. Customers in need of personal products can find many policies through the carrier, including home and auto coverage. Small businesses and niche clients like contractors can also find a policy from them.

The insurance company has an excellent rating through the Better Business Bureau. All of Liberty Mutual's associated companies also have ratings of "A" or higher through AM Best, the leading global credit organization monitoring the insurance industry. These high ratings assure customers that Northwest Insurance Group is capable of offering reputable coverage and service.


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What Discounts Does Northwest Insurance Group Offer?

Here are some of the discounts offered by Northwest Insurance Group on their personal auto policies.

  • Deductible
  • Safe driver
  • Safety equipment
  • Homeowner credit
  • Safety features

Northwest Insurance Group does not provide further details about their available discounts, or how much they'll save you on your coverage. An independent insurance agent, however, can contact the carrier and easily find this information for you.

Northwest Insurance Group Customer Service

Here's an overview of the customer service options and availability offered by Northwest Insurance Group.

  • Phone contact option
  • Fax contact option
  • Snail mail contact option
  • 24-hour phone claims reporting
  • Customer service department has the following hours restrictions

Hours (PST)

Monday-Friday 8 am - 4:30 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Northwest Insurance Group FAQ

What is Northwest Insurance Group's average claim response time frame?

Northwest Insurance Group does not make a specific claims response time frame promise.

What is Northwest Insurance Group's customer service availability?

Northwest Insurance Group is available via phone at regular hours during the week. The carrier also allows customers to contact them via fax or snail mail.

What is Northwest Insurance Group's claims process?

Northwest Insurance Group does not detail much information about their claims process beyond how to file. However, an independent insurance agent can file claims for you and keep you updated through every step of the process.

Does Northwest Insurance Group create a user-friendly experience for customers?

Northwest Insurance Group's website is a bit confusing and frustrating to use. Pop-ups along the bottom consistently block content on the main pages. More detail about their coverages, claims process, discounts, etc. could stand to be added. The carrier also has less of a social media presence than many modern insurance companies do. 

Does Northwest Insurance Group have good auto insurance?

Northwest Insurance Group provides the following coverages under their personal auto policies.

  • Property damage 
  • Liability 
  • Medical payments  
  • Personal injury protection
  • Uninsured/underinsured motorist

An independent insurance agent can help you find out more about Northwest Insurance Group's personal auto policies and help you decide if this is the right carrier for you.

Is Northwest Insurance Group a good insurance company?

Northwest Insurance Group has a strong parent company and is highly rated by the BBB. The carrier provides several forms of coverage for individuals and businesses. They also have glowing customer reviews. So yes, Northwest Insurance Group can be considered a good insurance company.

Northwest Insurance Group Customer Reviews

5 Stars
I've been a business client for about 3 years, mostly working with Heather. They are really on it - super helpful with questions, extremely quick and responsive when I've needed proof of liability insurance ahead of big projects, and more than willing to explain the finer details of insurance policies that can get confusing unless you're in the industry. I'm extremely confident in recommending this group. They really stand out and go way beyond what I've experienced in the past.

5 Stars
NW Insurance meets all of my needs and always steps in to help me with any issues that arise with my insurance. I use them for auto, home, and business and have found them to truly have my best interest in mind.

5 Stars
I worked with Marla and she is amazing!  Love this company. Would recommend to anyone seeking insurance of any kind. Personally I used them for commercial insurance and they rock. I will continue to recommend them to anyone!

5 Stars
Every single interaction I've had with someone at Northwest Insurance has been singularly helpful, kind, and personal. They make me feel like I'm their only customer. I've been with them for over 11 years and I happily recommend them - you will not be disappointed.

5 Stars
Not sure what the deal is with these guys, but they have just about the best customer service of any company I've ever dealt with. Answer the phones immediately, totally quick, totally helpful. I've moved three times in the last year (don't ask) and talking to them is always by far the easiest part of the move. Amazing group.'s Final Review

We award Northwest Insurance Group a final rating of 3.25 out of 5 stars. The insurance company offers several coverage solutions for many types of customers, including personal, business, and niche/specialty. They're also highly rated by the BBB.

We love that Northwest Insurance Group offers 24-hour phone claims reporting. Further, customer reviews for the carrier seem to be unanimously glowing. Insurance companies that offer not only quality coverage, but outstanding customer service earn high marks in our books.

Overall, we highly recommend looking into Northwest Insurance Group with the help of your independent insurance agent to be your next trusted carrier.

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