Westfield Insurance Company Review

Is Westfield Insurance a good insurance company?

Westfield Insurance Company at a Glance

  • Founded in 1848
  • Offers coverage for individuals and businesses
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • “A” (excellent) rating by AM Best
  • Offers multiple types of insurance
  • Large network of independent insurance agents
  • Strong financial stability
  • One of the largest insurance companies nationwide

Westfield Insurance pros: Long-standing company with more than a 170 years worth of experience in the insurance industry. Provides a full range of business, personal, and farm and agribusiness insurance, as well as surety bonds.

Westfield Insurance cons: A number of customer service complaints by policyholders on the BBB.org website. Not BBB accredited.

What Type of Insurance Does Westfield Insurance Offer?

Westfield Insurance is a wide insurance company serves both individuals and businesses and offers several of the following types of coverage.

Business insurance

  • Property
  • Liability
  • Business Auto
  • Workers' Compensation
  • Umbrella
  • Surety Bonds
  • Risk control
  • Agribusiness

Personal insurance

  • Home
  • Auto
  • Boat
  • Condo

For both businesses and individuals, Westfield Insurance offers a range of insurance options. No matter if you are in the market for home insurance, auto insurance, business insurance, or a combination, Westfield Insurance might be the best choice for you.

What to Know about Westfield Insurance

Westfield Insurance was founded in 1848, making it a well-established insurance carrier with more than 170 years worth of experience in offering superior insurance policies and services to individuals and businesses alike. Today, Westfield Insurance is among the top writers of farm business policies in the US.

Westfield Insurance’s long-standing history and massive size has helped it to earn a reputation as a notably stable company. The insurance company currently provides personal insurance in 10 states, commercial insurance in 21 states, and surety products in 50 states through a network of more than a thousand leading independent agencies. Moreover, AM Best reports that the insurance company belongs to the $2 billion or greater financial size category.

Westfield Insurance’s established reputation and amount of current insurance assists the insurance company’s reputation as a financially stable insurance provider with a stable outlook for the future. AM Best is the leading global credit rating agency, which monitors the insurance industry, gives Westfield Insurance an “A” rating, signifying the insurance company is a excellent choice for insurance customers. The “A” rating reassures potential customers that Westfield Insurance can offer secured, reliable coverage from a honest and dependable insurance company.

AM Best is one of the oldest rating companies in the world and was established in 1899. Reviews from AM Best implies an insurance company’s financial strength and solvency and are based on comprehensive evaluations of the company’s business profile, operating performance, and annual report. AM Best’s ratings system allows clients to make a knowledgeable decision about what insurance company they can rely on to meet their needs.

What Discounts Does Westfield Insurance Offer?

Westfield Insurance offers a couple of discounts on their official website, which include the following.

  • COVID-19 discount: Offered to personal auto customers who stay home to prevent the spread of Covid-19, and are eligible for a 15% policy credit for three months.
  • Wespak® discount: Offered to customers who bundle their auto and home insurance.

An independent insurance agent can help you find more personalized discounts available through Westfield Insurance.

Westfield Insurance Customer Service

Westfield Insurance allows customers view claims online, 24/7. Many other customer service options are available through the official website, including payment options and other policy information.

Your independent insurance agent should be your first stop for customer service. Your independent insurance agent can help you make changes to your policy, update your name and address, and answer questions about your policy. If your agent is not available, you can call Westfield Insurance Monday - Friday from 8am to 8pm EST.

  • Customer service availability - Westfield Insurance states that they can also be reached via mail or email.
  • Other customer service notes - Westfield Insurance’s contact center for customer service has the following hours:


Hours (Eastern)


Monday-Friday 8am - 8pm


Saturday Closed


Sunday Closed

Westfield Insurance sells insurance through a vast network of brokers, including independent insurance agents. Independent insurance agents are also available to handle claims and other insurance matters for you, making customer service a breeze.

Use our directory to find the best insurance companies to meet your needs. Locate companies that specialize in your specific coverage needs and get connected to an agent near you.

Westfield Insurance FAQ

What is Westfield Insurance's average claim response time frame?

Westfield Insurance’s claims reporting hotline is available for customers via a toll-free phone number. Customers can also review claims and find tons of resources on their official website. The insurance company does not stipulate an official claims response time frame promise on their website.

What is Westfield Insurance's customer service availability?

Westfield Insurance offers a toll-free phone line for potential and current customers to get ahold of them at limited hours, Monday through Friday, 8am - 8pm. However, the insurance company’s claims reporting department can be reached 24/7.

What is Westfield Insurance's claims process?

Since it has been in business for over 170 years, it has a smooth claims process. Customers can report claims via phone 24/7. The following information is available through the official website on claims processing.

To report your claim:

Don’t wait – it’s important to contact us as soon as you are able to report your claim.

Give us a call, we’re available 24/7: 800.243.0210 option 3

Roadside assistance – option 1

Glass only claims – option 2, selection 1

All other claims – option 2, selection 2

Send us an email: WestfieldCCC@westfieldgrp.com

Additional information about what documentation is necessary for each specific type of insurance is listed on the insurance company’s website. Westfield Insurance customers can also check the status of their existing claims online, 24/7.

Does Westfield Insurance have good personal, business, and agricultural insurance?

Westfield Insurance offers many insurance products for personal, business, or farm use. According to several social media sites, reviews are positive across the board.

Is Westfield Insurance a good company?

According to several social media sites, reviews are pretty positive on Westfield Insurance’s customer service and products.

Does Westfield Insurance's website create a user-friendly experience for customers?

Customers can check their claim’s status, pay their bill, and learn what types of coverage are available through the official website. As far as social media is concerned, the insurance company does have a presence on Facebook, LinkedIn, and Twitter to be more accessible to customers.

Westfield Insurance Customer Reviews

bbb.com
“This is a reliable, consistent company to work with. The rates have been stable over a long period of time. I have had claims in the past and they were handled very quickly and fairly. I have been with this company for 29 years and see no reason to change.” —happy_customer_


bbb.com
“Westfield has always been great to deal with. We have been pleased with our premium payment options. It's quick and easy and notifies me when the debit occurs. Also, very pleased with the claim service when we sustained a water damage claim to our home. The adjuster worked closely with our contractor to get the floor fixed quickly and efficiently.” —bidinger93


bbb.com
“The team was very communicative and helpful throughout my claim. I was having a hard time dealing with the result so it was great to have the support from Westfield and the guidance through each step of the process.” —Meggie Spinner


bbb.com
“We have been a customer of Westfield Insurance for over 20 years and Westfield Bank since its inception. Unfortunately, we had to submit a claim for roof damage that was found weeks after an early spring storm. The claims professional was just that, PROFESSIONAL. Not to mention flexible and attentive. He worked with me while we were out of town and the payment was waiting for me when we returned from our vacation! The people you deal with at Westfield are top notch and want to ensure you return to normalcy as quickly and painlessly as possible! You won't regret choosing to insure your home or auto with Westfield.” —Ali Haus


bbb.com
“After months dealing with the other person’s insurance, I decided to file a claim with my insurance, Westfield. Literally days later, I had a check in hand and repair scheduled. Highly recommend!” —Jill Stevens


TrustedChoice.com's Final Review

We award Westfield Insurance a final rating of 5 out of 5 stars. The insurance company’s prestigious reputation, as well as being one of the largest insurance companies in the US, plainly validates Westfield Insurance’s respectability and endurance. Westfield Insurance has remarkably strong financial stability and offers reliable coverage to customers across the nation. Westfield Insurance is one of our top picks. It is apparent that plenty of customers currently trust Westfield Insurance to take care of their insurance coverage needs. So, our recommendation is that if you are in the market for personal, business, or agricultural coverage, study your options for trusted insurance companies with your independent insurance agent, and take a better look at Westfield Insurance.

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