Call Center Insurance

The Kinds of Business Insurance Coverage Every Call Center Should Have

Telephone answering services answer telephone calls for clients and relay messages. Telemarketing companies and call centers initiate or receive communications for clients via telephone, fax, email or some other type of communication. This communication may be for:

  • promotion of a product or service.
  • taking orders for products.
  • soliciting contributions.
  • providing information or assistance.

Answering services and call centers do not own or manufacture the product or service but rather represent the product or service on behalf of a client. 

Telemarketing firms, call centers and answering services tend to employ large numbers of people in offices of various types and sizes. These firms face the risks of causing third-party bodily injury or property damage as well as risks to their own business property from fire, weather events, theft and vandalism. In addition, these firms must protect employees from job-related illnesses and injuries. And they must also take steps to ensure that any confidential information in their possession is protected.

If your office space is damaged by some unforeseen event and you must close or make repairs, the financial viability of your entire enterprise may be at stake. You must protect:

  • the contents of your office space.
  • your building (if owned).
  • your employees.
  • your clients and members of the general public.

In addition, you must protect your corporation from lawsuits and other damage claims made by current or former employees, customers, vendors or other third parties. Using a variety of business insurance policies, you can protect your call center.

If you own or operate a call center, telemarketing firm or answering service, you should work closely with a Trusted Choice® independent insurance agent to find tailored business insurance coverage that meets your needs.

Property Coverage for Call Centers and Telemarketing Companies

You need several types of property coverage to protect your office space and other business personal property. 

Business property insurance protects buildings and their contents, including computers, office equipment, furniture and all of your business personal property — whether it is owned or leased — if it is damaged by fire, smoke, theft, vandalism or some other covered peril. You need this coverage to protect your expensive phone and communications equipment as well as all the other contents of your office space.

If you sustain damage that forces you to temporarily close or relocate, business interruption coverage reimburses you for ongoing expenses (rent, salaries, etc.) and income lost during the closure or relocation period.

You may also need additional property coverage. Talk to your Trusted Choice insurance agent about your need for the following:

  • Flood insurance: Your basic commercial property policy does not cover flood damage. Talk to your agent about flood insurance if you live in an area that is prone to these events.
  • Computers and media coverage, or electronic data processing (EDP) insurance: This pays for lost data and related lost income if your computers or network are damaged by theft, vandalism, viruses or malware. It may pay for loss of data or software, and physical damage to computers or hardware.
  • Employee crime and dishonesty coverage: This coverage protects your business from the costs of theft, dishonesty and fraudulent acts committed by an individual employee or a group of employees. It provides coverage for forgery, alteration, theft, unauthorized electronic funds transfers, credit card fraud, computer fraud, money order fraud and counterfeit fraud.
  • Utility interruption coverage: This provides income protection if you are unable to operate due to a covered utility (water, electrical) interruption.

What Types of Liability Coverage Do You Need?

Call centers, answering services and telemarketing companies need liability insurance to protect them from lawsuits and claims of third-party bodily injury or property damage. Some liability policies provide broad coverage for a wide variety of occurrences, while others offer very specialized, tailored coverage. Talk to your independent insurance agent about which types of liability coverage are right for your business.

  • Commercial general liability (CGL) insurance provides coverage for costly claims and lawsuits. If your business is accused of causing third-party bodily injury or property damage (e.g., a client is injured at your office), the CGL policy pays for attorney fees, court costs, and any settlements or judgments that you must pay.
  • Cyber liability insurance provides coverage in the event of a data breach involving your business. It helps pay for the costs of notifying affected clients, as well as public relations and investigation costs, and more.
  • Commercial umbrella insurance, or excess liability coverage, provides supplemental liability protection beyond the limits of certain other liability policies.
  • Workers’ compensation insurance protects employees from the costs of work-related illnesses and injuries and prevents you from being sued if an employee is injured at work.
  • Employee benefits: Employee benefits such as group health, life, dental and disability insurance are a great way to attract and retain quality employees. These benefits also help improve employee health and well-being.

Find a Knowledgeable Agent for Comprehensive Business Insurance

In order to find the best coverage for your business, it is equally important to find the right insurance agent. Call centers and telemarketing companies should seek an experienced Trusted Choice agent, who can work with insurance companies that specialize in coverage for businesses like yours.

Together with your agent, you can assess your specific business risks and find the right mix of property, liability and specialty coverage to protect your assets from lawsuits and other claims. Find a local agent today for coverage that fits your business needs.

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