Acadia Insurance Company Review

We've looked at over 1,000 insurance companies, rating them on strength, accessibility, and service to find the best ones. Here's what people think about Acadia Insurance Company.

Acadia Insurance Company At a Glance:

  • Founded in 1992
  • Offers insurance for small and midsize businesses
  • Offers insurance in New England and New York State only
  • “A+” (excellent) rating by Better Business Bureau
  • “A+” (superior) rating by A.M. Best
  • Offers multiple types of insurance
  • Network of independent insurance agents
  • Strong financial stability
  • 24/7 claims reporting
  • High volume of customer satisfaction

Acadia Insurance Pros: Well-established company with nearly 30 years of experience in the insurance business. Providing insurance policies to residents of Maine, Vermont, New Hampshire, Massachusetts, New York, and Connecticut. Offers 24/7 claims reporting via phone or website. Offers a variety of insurance types including commercial auto, crime, liability, and more. Provides a highly user-friendly website. Offers coverage to a variety of businesses.

Acadia Insurance Cons: Discount information not readily available on the official website. Only offers insurance in New England and New York.

What Type of Insurance Does Acadia Insurance Offer?

Acadia Insurance offers a multitude of types of insurance to small and midsize businesses, including:

  • Commercial auto insurance
  • Crime insurance
  • Data breach and cyber liability insurance
  • Inland marine insurance
  • Property insurance
  • Umbrella insurance
  • Workers’ compensation insurance

Acadia Insurance also offers specialized insurance coverage for many types of small and midsized businesses, including manufacturers, retailers, service workers, transportation businesses, businesses in the wood products industry, specialty risk businesses, and more.

What to Know about Acadia Insurance

Acadia Insurance was founded in 1992, making it a well-established insurance carrier with decades of experience in offering quality insurance policies and service to small and midsize businesses.

According to the official website, Acadia Insurance offers insurance through a network of more than 200 independent agencies across more than 600 cities throughout New England and New York. Though Acadia Insurance started by only offering workers’ compensation policies in the state of Maine, the company has expanded impressively and now claims to have more than $450 million of insurance in force. The company’s expansion to multiple states and lines of coverage indicates their staying power and integrity as an insurance carrier.

Acadia Insurance’s history and amount of in-force insurance aids the carrier’s reputation as a financially stable insurance provider with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Acadia Insurance an “A+” rating—the highest available—indicating the carrier is a superior choice for insurance customers. The “A+” rating assures customers that Acadia Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound company in the long term.


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What Discounts Does Acadia Insurance Offer?

Though Acadia does not readily provide information about any specific discounts offered, there are several discounts and ways to save money on premiums that are commonly offered to customers who purchase coverages that they offer. These discounts and premium-saving hacks can include:

  • Formal safety plan discounts: Offered to workers’ compensation customers when the employer has established a formal safety plan to protect their employees on the jobsite.
  • Safety equipment discounts: Offered to workers’ compensation customers when the employer requires the use of safety equipment by their workers when performing potentially hazardous tasks.
  • Hygiene procedures discounts: Offered to workers’ compensation customers when the employer has enforced adequate hygiene procedures in the workplace to help protect their team.
  • Driver record discounts: Offered to commercial auto customers who provide standard driver records to the insurance company.
  • Monitored vehicle discounts: Offered to commercial auto customers who install speed monitors in company vehicles.

An independent insurance agent can help you find out for certain which specific discounts are available through Acadia Insurance, in order to help you get the most bang for your buck out of your coverage.

Acadia Insurance Customer Service

Acadia Insurance allows customers to handle customer service issues over the phone or online, any time of the week. The following customer service options are available:

  • 24/7 hotline for customers to make contact about other insurance inquiries.
  • Options to file claims via the website or through email also available.
  • After hours hotline available for reporting claims around the clock.
  • Main hotline for claims has the following hour restrictions:

Hours (EST)

Monday-Friday 7:30 am - 4:30 pm

Acadia Insurance sells insurance primarily through independent insurance agents. These agents are also available to handle claims and insurance concerns for you, making customer service even easier.

Acadia Insurance FAQ

What is Acadia Insurance's average claims response time frame?

Acadia Insurance’s claims reporting hotline is available for customers in need via a toll-free phone number. Customers can also submit claims and file appropriate reports online through the website, or via email. The carrier promises to contact customers within one business day of filing a claim. Should a visit from an adjuster be necessary, Acadia Insurance states that the inspection will be scheduled within 24 hours of a significant loss.

What is Acadia Insurance's customer service availability?

Acadia Insurance offers a toll-free phone line for prospective and current customers to get in touch with them 24/7, and also provides tools on their official website, as well as several email addresses to address specific concerns, such as claims. Their claims hotline has some hour restrictions and is only available Monday-Friday, but there is another line available to report claims after hours. The carrier essentially makes itself available at any time.

What is Acadia Insurance's claims process?

Acadia Insurance offers separate links on their official website for insurance claims depending on the type of coverage you’re filing under. The official process is outlined on their website as follows:

Prior to reporting insurance claim:

Please have the following information ready available:

  • Policy Number
  • Names, contact phone number for all involved parties and witnesses
  • Date, location and time of loss
  • Any police, fire or other authorities involved or who responded

I reported a claim – what happens next?

You can expect to be contacted by Acadia Insurance within one business day to obtain some basic claim information and we will assign you a claim number.

During this first contact, your Claim Representative will explain the process and obtain the information necessary to handle the claim.”

Does Acadia Insurance create a user-friendly experience for customers?

Acadia Insurance’s website is extremely intuitive and easy to navigate. They have separate pages available to cater to the needs of businesses in their respective states. Information for filing claims and contacting the carrier is readily available, as is their claims process. The carrier also has a presence on Facebook and Twitter. All around, Acadia Insurance seems to make itself highly available to prospective and loyal customers alike.

Acadia Insurance Customer Reviews

Expert Insurance Reviews
“Acadia has a comprehensive lineup of business products and a strong financial backing. They are well worth considering for small and midsized businesses in the New England and New York areas, particularly those for which the company offers specialized insurance.”

“Extremely proud to work for this company for over 13 years.  Strong customer retention, innovative thinking and dedicated to giving back to the community.”

“This company strongly encourages 'always doing the right thing' and pretty much lives by that motto. Its culture is very much centered on being good to its people, providing learning opportunities and a warm, supportive working environment.”

“This was my first insurance job and the best job I have ever had. My managers and coworkers are all people of the highest caliber. I came in as an entry-level employee, and they cultivated me into an insurance professional. I highly recommend this company to anyone in the insurance industry, and especially to any newcomers to the field.”

“I have been working at Acadia Insurance full-time for more than 10 years
Pros:  Great culture where you can make a difference, excellent leadership and great benefits.
Cons:  Nothing significant - I am very happy here.”'s Final Review

We award Acadia Insurance a final rating of 5 out of 5 stars. Not only does the carrier have a well-established history, but also impressive financial stability, which makes them a top contender within the insurance industry. Acadia Insurance has also grown and expanded into an extremely reputable carrier now catering to businesses in multiple states. Furthermore, an extremely high volume of customer satisfaction makes it virtually impossible to find many customer reviews available online, and the company currently has no complaints filed against it with the Better Business Bureau. Their intuitive website and highly accessible customer service and claims reporting departments also aid Acadia Insurance’s final position as one of our top picks for businesses in the New England/New York area seeking dependable coverage.

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