Aegis General Insurance Review

Aegis General Insurance at a Glance

  • Aegis General is the exclusive general agency for Aegis Security Insurance Company
  • Provides distribution, underwriting, and policy administration capabilities to facilitate complete insurance program management
  • Works with independent insurance agents and brokers
  • Founded in 1977
  • Aegis General’s parent company, Aegis Security Insurance Company, is rated “A- (excellent)” by AM Best
  • Admitted in all 50 states and the District of Columbia
  • Specializes in residential property insurance, specialized low-value dwellings, and motorcycles
  • Also underwrites surety bonds and other niche lines of insurance, including accident and health

Aegis General Pros: A well-established and financially strong company with backing of highly rated parent company. Works with other A-rated carriers for certain specialty risks. Provides a broad range of residential property, surety, and accident and health insurance products. Works with independent insurance agents. Emergency 24/7 claims reporting for unlivable homes, and mobile catastrophe response team for immediate response to disasters. Promises quick turnaround on quotes and policy issuance.

Aegis General Cons: Not all products are available in all states. Customer service reviews are non-existent.

What Type of Insurance Does Aegis General Offer?

Aegis General Insurance Agency is a Program Administrator, providing a broad range of residential property, surety, and accident and health insurance products. The company offers the following products.

  • Manufactured home insurance
  • Vacant structure insurance
  • Rental property insurance
  • Homeowners insurance for primary or secondary residence
  • Seasonal home insurance
  • Blanket accident insurance for sports team participants
  • Supplemental GAP group medical insurance
  • Municipality insurance
  • Surety bonds

This list of insurance products available from Aegis General is not exhaustive. Product availability, coverage, and discounts may vary by state. Your independent insurance agent can help you decide if Aegis General has the type of coverage to best meet your needs.

What to Know about Aegis General Insurance

Aegis General Insurance Agency is the exclusive general agency for Aegis Security Insurance Company. As a full-service program administrator, Aegis general provides distribution, underwriting, and policy administration capabilities to facilitate complete insurance program management.

Founded in 1977, Aegis General’s parent company, Aegis Security Insurance Company, is an AM Best A- (excellent) rated, financial size VII carrier, admitted in all 50 states and the District of Columbia. In 2013, Aegis Security Insurance Company was acquired by K2 Insurance Services, a company formed by industry veterans Pat Kilkenny and Bob Kimmel to create a leading underwriting and distribution franchise in the independent producer and program insurance markets.

Aegis Security specializes in residential property insurance, specialized low-value dwellings, and motorcycles. The company also underwrites surety bonds and other niche lines of insurance, including accident and health.

The company is based in Harrisburg, Pennsylvania. Since it’s founding in 1977, Aegis Security’s primary focus has been in providing coverage for mobile homeowners and low-value dwellings principally located in rural areas. Our primary lines are supplemented with a number of diverse secondary non-catastrophe-prone products offered by specialty agents. These products include coverage for travel trailers and motorcycles as well as non-contract surety, construction and supply bonds, and health and accident insurance.

What Discounts Does Aegis General Offer?

Aegis General does not have information about its specific discounts or reward programs readily available.

An independent insurance agent can help you learn about discounts and ways to save with Aegis General.

Aegis General Customer Service

Individual insurance customers can contact Aegis General in the following ways.

  • Aegis General offers local and toll-free phone contacts
  • Customers can also initiate a claim or make a payment online
  • Customers who are reporting a claim regarding a home that is unlivable can contact the company’s emergency contact number after 5:00 pm
  • Email contacts available
  • The company has the following customer service hours restrictions


Hours (EST)


Monday-FridayUntil 5:00 pm

If your independent insurance agent has placed your policy with Aegis General Insurance, the best way to get customer service is by contacting your independent insurance agent.

Aegis General Insurance FAQ

What is Aegis General’s average claim response time frame?

Aegis General does not publicize an average claim response time for any of its products.

What is Aegis General’s customer service availability?

Aegis General offers customer service by phone Monday through Friday, presumably until 5:00 pm EST. Customers who are reporting a claim regarding a home that is unlivable can contact the company’s emergency contact number after 5:00 pm. Customers can also reach the insurance company fax, email, and regular mail. Claims can be initiated online or by phone.

What is Aegis General’s claims process?

Customers can begin the process of filing claims online. Customers that are reporting a claim regarding a home that is unlivable after 5:00 pm EST can call the company’s emergency contact number for immediate assistance.

Aegis General promises superior claim service, no matter the size or type of loss. In addition to providing day-to-day claims handling service, Aegis has built a dedicated mobile catastrophe claims team that responds to events property events immediately. Aegis General’s mobile catastrophe claims teams utilizes licensed adjusters and appraisers who are able to issue payments on the scene, with authority to settle claims in the fastest, most efficient way possible.

Does Aegis General create a user-friendly experience for customers?

The Aegis General official website is clear and concise, offering basic product and service information. Claims can be initiated online, but it appears to be an initial reporting capability, not a full claim report. Customer service is available until 5:00 pm EST, with catastrophic claims service 24/7. The company promises a fast claims turnaround, particularly for property claims with its mobile catastrophe claims team.

Does Aegis General have good home insurance?

Aegis General offers an Affordable Homeowners product that focuses on protecting the property and assets of clients that may not be able to secure coverage through standard markets. The company’s product is designed for risks that may have sustained one or two minor losses or have a property with an aging roof. It may also be beneficial for homeowners who have a dog breed that would otherwise deem the entire risk ineligible. Aegis General offers special limitations or exclusions to reduce these exposures while maintaining a homeowner’s eligibility for coverage.

Some of the special risks the company takes on include the following.

  • Seasonal occupancies
  • Homes of all ages
  • Homes with prior claims
  • All dog breeds
  • Older roofs
  • Supplemental heating

The policies offer coverage for 11 named perils including fire or lightning, windstorm, and hail; or customers can purchase enhanced broad coverage for additional perils including falling objects, weight of ice and snow, discharge of water, and more. Your independent insurance agent can offer more information about homeowners insurance available from Aegis General.

Is Aegis General a good insurance company?

Aegis General is a reputable and stable general agent. In its role as an intermediary between independent insurance brokers and their clients, it plays an important role in helping customers with unique or hard-to-place risks get the coverage they need. Aegis General offers expertise in certain products and specialty lines of insurance that allows retail brokers to bring the highest level of coverage and service to even their most unique clients.

Aegis General Insurance Customer Reviews

Online customer service reviews were not available for Aegis General as of this writing.

TrustedChoice.com's Final Review

Founded in 1977, Aegis General is a full-service program administrator. The company provides distribution, underwriting, and policy administration capabilities to facilitate complete insurance program management

Aegis General’s parent company, Aegis Security Insurance Company, is an AM Best A- (excellent) rated, financial size VII carrier, admitted in all 50 states and the District of Columbia.

Customer reviews are non-existent for Aegis General, although one can find reviews for Aegis Security, the parent company. Balancing the high ratings from AM Best and the lack of customer feedback, we award Aegis General a final rating of 3.5 out of 5 stars. If you have a specialty risk or a hard-to-place home or business, we recommend finding out more about Aegis General by working with your independent insurance agent.

What’s more, you can use our national company directory to find the best insurance companies to meet your needs. The directory can help you find companies that specialize in your specific coverage needs and get connected to an agent near you. 

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https://www.aegisgeneral.com

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