Safeco Insurance Company Review

Is Safeco the right company for you?

Safeco Insurance Company at a Glance

  • Founded in 1923
  • Backed by the financial strength of Liberty Mutual Insurance
  • File and track an online claim 24 hours a day, 7 days a week
  • Free online quotes
  • Coverage available in 45 states
  • “A+” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)

Safeco pros: Well-established carrier with almost a century’s worth of experience in the insurance industry. Highly rated by A.M. Best and the BBB. 24/7 claims reporting via online and phone. Strong financial stability backed by Liberty Mutual Insurance. Coverage available in 45 states. BBB accredited since April 26, 1931.

Safeco cons: Although BBB accredited, reviews are primarily negative; however, they do their best to help unsatisfied customers. No product reviews on the official website.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Types of Insurance Does Safeco Offer?

Safeco is a specialized insurance company, with a focus on coverage for auto and home. Safeco offers the following insurance products:

  • Auto and vehicle insurance
    • Motorcycle
    • Boat and watercraft
    • Classic car
    • RV/trailer/motorhome
    • ATV and off-road vehicles
    • Snowmobile
    • Golf cart and low-speed vehicles
  • Property insurance
    • Homeowners
    • Renters
    • Condo
    • Landlord
    • Home warranty
    • Valuable articles
  • Other insurance
    • Umbrella
    • Pet health insurance
    • Identity recovery coverage

Your independent insurance agent can help you find more information about the coverage offered by Safeco and help you decide if this insurance company is right for you.

What to Know about Safeco Insurance

Safeco was founded in 1923, giving the carrier almost a century’s worth of experience in the insurance industry. The principles first set out by founder H.K. Dent focused on competitive pricing and disciplined underwriting combined with automated technology tools. Safeco specializes in providing customizable coverage paired with the expert advice of independent agents.

Today, Safeco still focuses on providing multiple insurance solutions for its clients when in need. Coverage is offered in 45 states across the country. The insurance company's LinkedIn profile states that Safeco has between 1,001 and 5,000 employees, with 2,611 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $2 billion or greater category.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet.

Thanks to its long history, wide reach, and financial strength, Safeco has earned a reputation as an excellent insurance company with a stable outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Safeco an “A” rating, implying the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that Safeco can offer guaranteed, secure coverage from a financially sound carrier.

For customers who are not very familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to remain a strong, financially sound company in the long term.

What Discounts Does Safeco Offer?

Safeco offers a lot of discounts for you to take advantage of, including:

  • Bundling home and auto discount: Customers who bundle both home and auto will save 15%. You can qualify for significant savings on your auto insurance when you own and primarily reside in a single-family home, townhouse, condominium, or mobile home.
  • Safeco’s Safety Rewards discount: A collection of benefits, rewards, and discounts available to safe drivers who have a clean driving record, drive a safe car, or take an accident prevention course.
  • Teen Safety Rewards™: Provides a collection of tools, benefits, and discounts to help your teen become a safer driver and to help you manage the cost of adding a teen driver to your auto policy.
  • Drive less, pay less discount: Save up to 20% with the Safeco low mileage discount if your car is in the driveway more than it is on the road.
  • More than one car discount: You can get a discount when you insure multiple cars on the same policy.
  • Anti-theft devices discount: You can get this discount when your car is equipped with an audible alarm or a disabling device that renders the fuel, ignition, or starting system inoperative.
  • Anti-lock brake discount: This discount is available in some states for cars equipped with a factory installed four-wheel anti-lock braking system (ABS).

An independent insurance agent can provide more exact discount information and premium quotes for coverage through Safeco. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.

Safeco Customer Service

Safeco offers 24/7 phone and online claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options:

  • Phone, mail, or online payments
  • Phone or online account management
  • Roadside assistance 24 hours a day, 7 days a week
  • Customer service availability: Customer service is available 24/7 by phone or online.


Hours


Monday-Friday24/7


Saturday24/7


Sunday24/7

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Safeco FAQ

What is Safeco's average claim response time frame?

Safeco offers claims reporting through a couple of mediums, via online or by phone. However, the insurance company does not provide an official claims response time frame promise. Safeco does encourage customers to file claims immediately.

What is Safeco's customer service availability?

Safeco allows customers to file claims over the phone or online 24/7. Their hotline for customer service inquiries does not specify business hours on their official website, social media pages, or when calling the carrier. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a tad more accessible to customers.

What is Safeco's claims process?

Safeco offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact Safeco via phone or online or get in touch with an independent insurance agent.

Does Safeco create a user-friendly experience for customers?

Safeco’s official website makes it easy to find the insurance options you are looking for in a policy. The carrier does not provide much information about their claims process or detail a claims response time frame. Online bill pay is available, as is 24/7 claims reporting via phone or online, which are great modern customer service features. Thus, while Safeco is not the worst in terms of user-friendliness, they could stand to update their procedures in a couple of areas.

Safeco Customer Reviews

BBB
“I've also found them helpful and they lowered my policy a lot when I asked them for advice.” 
BBB
"Very competitive pricing on premiums. Have received quality, honest, and professional service." -Carol S. 
BBB
"Just joined and beyond a few electronic hiccups, I'm happy so far." -Brendan G.
Consumer Affairs
"I haven't had to file a claim yet but was very happy with the details laid out in the claims description and how it was explained by the agent. It was fair terms and a good value for the money spent. I was extremely pleased with the customer service. They were fast and effective. Every agent I spoke to was very friendly, helpful and professional. Always willing to help and never rude or unprofessional. I thought the options presented in the policy were very fair and a good value. Great coverage if anything should happen and a great price. A few options to choose from as well so you could pay for the coverage you wanted. I was extremely pleased with the coverage that was offered to me. You obviously could choose the plan you wanted so the coverage varies by price and plan but it was fairly priced and they covered most scenarios you could think of." Jessica of Lawrence, MA
Consumer Affairs
"I've had my insurance for three years now. I have never felt so safe, so covered and so unworried about being in an accident and if I was going to be covered. My first and only claim was smooth sailing. I was taken care of, contacted every step of the way and always knew the next step. There's no better insurance. Customer service is especially fantastic. They are trustworthy and reliable. They contact you right back or always have someone on the line without all the... "Please hold while I transfer you."" Tina of Draper, UT

TrustedChoice.com's Final Review

We award Safeco Insurance Company a final rating of 4.24 out of 5 stars. The insurance company has been around for almost a century, which is remarkable within the insurance industry. It seems the carrier has used this time to their advantage. Safeco still specializes in providing customizable coverage paired with the expert advice of independent agents.

Safeco has received high ratings through A.M. Best and the BBB, and they are accredited through the latter organization. Coverage is offered in 45 states and they have many insurance options to choose from. The insurance company provides 24/7 claims reporting via phone and online plus online or via phone bill pay yet does not list its business hours for the customer service department anyplace.

There is a lot of information available about the carrier’s different coverage options on their official website; however, there is no claims response time frame promise or an outline of their claims process available. Although it was difficult to find a lot of customer feedback about Safeco online, there are a few really good reviews available if you know where to look. Fortunately, it is easy to say many positive things about this carrier.

Therefore, our recommendation is that if you are in the market for home or auto insurance, survey your options for trusted carriers with your independent insurance agent, and look into how Safeco can help you out with home or auto insurance.

Share this page on Twitter Share this page on Facebook Share this page on LinkedIn

©2021, Consumer Agent Portal, LLC. All rights reserved.

https://www.safeco.com/

ambest.com

bbb.org

yelp.com