Chubb Insurance Company Review

Chubb Insurance Company at a Glance

  • Founded in 1882
  • Offers a wide variety of coverages
  • Offers both personal and business policies
  • Coverage offered worldwide
  • “A++” (superior) rating by AM Best
  • “A+” (excellent) rating by Better Business Bureau
  • Good customer feedback
  • Excellent customer service availability
  • Strong financial stability
  • 24/7 claims reporting

Chubb Pros: This company has more than a century’s worth of experience in the insurance industry. It provides a wide range of coverages including home insurance, auto insurance, valuables insurance, event insurance, workers’ comp, and more. No complaints have been filed against the carrier through the BBB. It offers coverage to both individuals and businesses. It offers 24/7 claims reporting and has strong financial stability. Chubb has excellent ratings across the board.

Chubb Cons: It is not a BBB accredited company.

What Type of Insurance Does Chubb Offer?

Chubb offers an extremely wide range of insurance options to both individuals and businesses. Their products include:

  • Home insurance
  • Auto insurance
  • Valuables insurance
  • Liability insurance
  • Cyber insurance
  • Flood insurance
  • Travel insurance
  • Health insurance
  • Event insurance
  • Workers’ compensation
  • Small business insurance
  • Professional liability insurance

This list of insurance products offered by Chubb is not exhaustive. The carrier offers a large variety of coverages for both businesses and individuals alike. An independent insurance agent can help you find even more insurance options offered by Chubb.

What to Know about Chubb

Chubb was founded in 1882, giving the carrier well over a century’s worth of experience in offering quality insurance solutions for a wide range of customers. Businesses and individuals across the country have entrusted Chubb with providing reputable coverage. Chubb is one of the US’s leading commercial lines insurers, and the world’s largest publicly traded P&C insurance company.

The carrier does business in 54 countries and territories, and coverage is available nationwide in the US. Chubb has more than 33,000 total employees across the globe. Currently, the carrier has written $40 billion worth of gross premiums. The carrier also reportedly has $173 billion in assets.

Thanks to its extremely rich history, global reach, and massive financial size category, Chubb has certainly earned its reputation as a financially stable insurance provider with an optimally strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Chubb Insurance an “A++” rating — the highest available — indicating the carrier is a superior choice for insurance customers. A high rating from AM Best assures customers that Chubb is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, AM Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound company in the long term.

What Discounts Does Chubb Offer?

In addition to their many coverage offerings, Chubb also provides a wide range of competitive discounts on their products, especially on home insurance. Their discounts include:

  • Caretaker discount: This is offered to customers who have a full-time caretaker at their residence year round.
  • Backup generator discount: This is offered to customers who have a permanently installed backup generator on their premises. 
  • Gated community discount: This is offered to condominium and renters insurance customers who live within a gated community.
  • Storm shutter discount: This is offered to customers who protect their home with storm shutters.
  • Renovated house discount: This is offered to customers who purchase renovated houses. 

Chubb also works with independent insurance agents who can further help you get the most bang for your buck out of your coverage in addition to these great discounts.

Chubb Customer Service

Chubb allows customers to file claims and solve other issues over the phone or online, any time of the week. The carrier also provides the following customer service options:

  • 24/7 claims reporting via phone or online
  • Email contact options available
  • Live chat customer service option available through mobile app
  • Main customer service hotline has the following hours restrictions


Hours (ET)


Monday-Friday8:00 am - 8:00 pm


Saturday10:00 am - 3:00 pm

Chubb sells insurance through a wide network of agents, including independent insurance agents. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.

Chubb FAQ

What is Chubb's average claim response time frame?

Chubb offers 24/7 claims reporting for their customers, and their official website states that they contact their Masterpiece policyholders within six hours of a claim being reported. Afterwards, the customer will be contacted. Chubb also tries to pay out settlements within 48 hours of a claim being resolved.

What is Chubb's customer service availability?

Chubb offers two separate phone lines for general customer inquiries and claims filing. Their claims reporting hotline is available for customers 24/7. The customer service hotline is available for generous hours during the week, plus restricted hours on Saturdays. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, making them even more accessible to customers.

What is Chubb's claims process?

Chubb allows customers to file claims online or over the phone, or via fax. The carrier’s official claims process is outlined on their website as follows:

“When reporting a claim, it's helpful if you have the following:

  • Your policy number
  • The date the loss occurred
  • The address of the loss location
  • A brief description of the loss
  • The contact information for any other parties involved, including any contractors and experts

The earlier you contact Chubb to report your loss, the earlier we can help you. You can report your claim 24 hours a day, 7 days a week through several convenient claim reporting options, including by phone, fax, online, and through your local Chubb agent.

Using your claim number, you can upload documents to your claim directly through our online application. If you would like to forward documents to us via mail or fax, please contact your examiner for the appropriate mailing address and fax number. Be sure to include your claim number on any documents you send.

We make every effort to contact our Masterpiece® policyholders within six hours of the time the claim is reported. Your examiner will carefully guide you through the claim process and will be your primary point of contact to answer any questions that may arise. Additionally, your local Chubb agent has online access to your claim and will receive automated updates regarding your claim's progress. 

Every claim is unique, and the length of the claim process depends on a number of factors, including receipt of any documentation required to adjust your claim, whether or not an inspection is needed to fully assess your damages, and whether any coverage questions exist and require additional investigation. In all scenarios, our goal is to provide you with prompt, efficient, and accurate claim handling. Once an agreed settlement is reached, we make every effort to issue your claim payment within 48 hours.”

Does Chubb create a user-friendly experience for customers?

Chubb has one of the most intuitive and easy to use websites of any modern insurance carrier. Information is thorough and easy to find. There are also several services provided right through the official website, including getting matched with an insurance agent and filing claims. The carrier also has an active social media presence and a mobile app for smartphone users. Overall, Chubb makes their customers’ experience extremely user-friendly.

Chubb Customer Reviews

Consumer Affairs
“Chubb auto insurance are easy to get a hold of and always helpful. Make me feel that they always have my back. Talk with them from time to time about coverage; always pleased with results.”


Consumer Affairs
“It has all been good and have never had a problem with them. When I have leased a new car every three years, the process of obtaining insurance from my provider has been effortless. When my kids became of age to drive, I have added them onto my policy as an additional driver without a problem. They make it so easy to deal with this insurance company.”


Yelp
“I have Chubb insurance on my house and its contents. A termite contractor burned down my house after working in the attic. Chubb jumped into action even before the firefighters left. My adjuster and all their recommended contractors have been fabulous. I can't say enough good things about my adjustor and the company as a whole. Things can always change during the rebuilding process, but so far, I can't envision better customer service.”


Clearsurance
“It was really nice, I did not have any problems during my visit. Not only that, the person that was guiding me, was really calm and supportive, though it was a tedious process.”


WalletHub
“I was really surprised and happy with my recent experience with Chubb. I was on vacation in Florida and of course did the one thing you never want to do with a rental car: get into an accident. Chubb worked with me every step of the way (calmed me down as well) and made sure my problem was resolved with no issue on my part. They also handled some shady behavior on the part of the rental car company (trying to charge me for the damage) with utmost professionalism.”


TrustedChoice.com's Final Review

We award Chubb a final rating of 5 out of 5 stars. First off, the carrier has an extremely rich and long-standing history within the industry. Having the highest possible ratings from both AM Best and the BBB certainly can’t be ignored, either. There have also been zero complaints filed against Chubb through the BBB. The carrier’s wide range of coverage offerings are available not just nationwide, but also across the globe. Customer service provided by Chubb seems to be excellent, not just from their availability, but also from numerous glowing customer reviews. The carrier has one of the best websites of any insurance company to date, and provides 24/7 claims reporting for their customers. As one of the US’s leading commercial lines insurers, it’s not hard to see how Chubb has perfected their craft and solidified their position as one of our top picks. If you’re looking for solutions that can be satisfied by any of their offerings, don’t hesitate to ask your independent insurance agent about entrusting Chubb with your coverage needs.


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