AmWINS Group Insurance Company Review

Pros, cons, and what you need to know

AmWINS Group at a Glance

  • AmWINS Group, Inc. is the leading specialty insurance broker in the nation
  • AmWINS is wholesale brokers place personal lines coverage for difficult and unique risks
  • Rated A- by the BBB
  • Employee owned
  • Works exclusively with independent insurance agents

AmWINS pros: AmWINS offers a variety of personal lines programs to meet the needs of hard-to-place risks. The company offers a variety of coverages for both non-standard and preferred auto risks. Customers may be offered competitive rates, flexible terms, and several discounts. AmWINS accepts many different types of licenses, including no license. AmWINS can also place high-risk coastal, brush, and forested properties. Employee-owned. Experienced underwriters who are solely focused on personal lines risks.

AmWINS cons: AmWINS may not be able to cover standard risks. The company’s website does not adequately describe its product offerings and the relationship between its subsidiary companies and vast array of niche programs.

What Type of Insurance Does AmWINS Offer?

AmWINS offers a variety of personal lines insurance policies for specialty or hard-to-place risks, including the following.

  • High value homeowners insurance (including condominiums)
  • Dwelling fire (single family dwellings, multi-family dwellings, and unit owners including both tenant and owner occupied risks)
  • Flood insurance (primary and excess flood insurance across all flood zones)
  • Builders risk (ground up and renovation exposures)
  • Vacant dwellings
  • Personal umbrella
  • Farm and ranch insurance (including hobby farms, row crops, cattle/dairy, orchards, and vineyards)

This is not an exhaustive list of insurance solutions offered by AmWINS. Every AmWINS policy is sold through an independent insurance agent. Your agent is best positioned to help you learn more about the company’s offerings.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about AmWINS

AmWINS established its wholesale insurance business in 2000. From 2005 to 2015, the company grew to be named the largest wholesale insurance broker and established the AmWINS brand. Today, the company continues to grow and diversify through strategic acquisitions. 

The company’s independent business model is backed by a diversified revenue and capital structure. It is 100% owned by employee shareholders and institutional investors who share and support its 150-year vision.

AmWNS has $22 billion in annual premium placements, 25,047 agency relationships, and 5,349 employees worldwide. 

What Discounts Does AmWINS Offer?

AmWINS offers the following discounts for its specialty auto insurance policyholders.

  • Prior coverage discount
  • EFT/EZ pay discount
  • Paid-in-full discount
  • Vehicle safety features discount
  • Accident prevention discount
  • Homeowner/auto multi-policy discount
  • Multi-car discount

AmWINS works with independent insurance agents, which means you can level up your discounts even more. Independent agents are industry experts who can help you find all of the discounts that you qualify for.

AmWINS Customer Service

Here's what to know about the customer service options for AmWINS.

  • Phone, email, live chat, and regular mail customer service options
  • Phone service has the following hours limitations


Hours (CST)


Monday-Friday 8:00 am - 5:00 pm

AmWINS encourages its customers to work with their independent insurance agents who can provide even more personalized service. If you have questions or concerns about your policy, an independent agent can advocate on your behalf.

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AmWINS FAQ

What is AmWINS’ average claims response time frame?

AmWINS does not publish an average claims response time frame. 

What is AmWINS’ customer service availability?

AmWINS customers can view policy information, make a payment, or print ID cards via a fillable online form. The company also offers a mobile app that allows customers to do the following.

  • Make a payment
  • View insurance ID card
  • Track recent payment history
  • Access policy information
  • Contact your agent
  • File a claim

AmWINS claims that the company’s average customer service hold time is less than 30 seconds. It also offers a live chat option for fast service. 

What Is AmWINS’ claims process?

AmWINS tells its customers to contact the company to report a claim immediately following an accident. For Texas policyholders, claims can be filed by toll-free phone from 8:00 am to 6:00 pm CST, Monday through Friday. Florida policyholders can file claims by toll-free phone from 9:00 am to 7:00 pm EST, Monday through Friday. 

Does AmWINS create a user-friendly experience for customers?

AmWINS Specialty Auto provides an easy to navigate website and a mobile app for customer service. The website provides basic information about policy and coverage options and tips for what to do if you have to file a claim. The website is otherwise fairly basic and outdated. Customers will find the best service by working directly with their independent insurance agents. 

Does AmWINS have good auto insurance?

AmWINS Specialty Auto is committed to the personal lines auto business. They are backed by the strength and stability of AmWINS Group, Inc. the leading specialty insurance broker in the nation. They offer a variety of programs to meet the needs of their insureds with flexible terms and an array of discounts.

The company offers five main policy options.

  • AmWINS Legacy: Semi-annual standard program. Includes optional business-use and non-owner coverage.
  • AmWINS Excel: Semi-annual non-standard program with generous discounts and various deductible options, typically for multi-car or multi-driver risks.
  • AmWINS Prime: Semi-annual non-standard program that specifically targets single-car/single-driver risks with better than average credit.
  • AmWINS Value: Semi-annual non-standard program. Includes Mexico coverage for infrequent use and offers a variety of discounts.

AmWINS Specialty Auto maintains active appointments with the following insurance companies: Equity Insurance Company, Home State County Mutual Insurance Company, National Unity Insurance Company, Old American County Mutual Fire Insurance Company, Redpoint County Mutual Insurance Company, and Worth Casualty Company.

You can learn more about AmWINS Specialty Auto from an independent insurance agent. 

Is AmWINS a good insurance company?

AmWINS is the leading specialty insurance broker in the nation. The company provides a variety of niche insurance products for hard-to-place risks through numerous specialty companies like AmWINS Specialty Auto, AmWINS Specialty Casualty Solutions, and AmWINS Special Risk Underwriters. The company is financially strong and is well-positioned for the future. We found numerous positive customer satisfaction reports for AmWINS Specialty Auto. 

AmWINS Customer Reviews

Yelp
“I love my car insurance company. Excellent customer service and phenomenal prices on quotes. I have no problem reaching the company and their customer service rocks. I will recommend others to go here.”


Yelp
“Great rates, the best I found and I shopped around.”


Clearsurance 
“Excellent service and great rates in Florida! Would recommend you contact AmWins auto if shopping for auto insurance!”


Yelp
“I have been using AmWINS for years. Best rates and easy monthly payment system.”


Yelp
“Exceptional customer service and claims service in Florida. Highly recommend them.”


TrustedChoice.com's Final Review

We award AmWINS Group a final rating of 3.5 out of 5 stars. To begin with, AmWINS is a large and financially stable company with several subsidiary companies that focus on a particular niche product group. Each company has a depth of expertise in the markets that it serves. What’s more, the company utilizes independent insurance agents, who provide local service for their customers.

Customers of AmWINS can therefore be assured that they have the backing of a strong and stable company, paired with professional advice and service from an agent who understands their needs.

The company also appears to have many satisfied customers.  

We recommend finding out more about AmWINS and its insurance solutions by working with a local independent insurance agent. You can also use our insurance company directory to find the best insurance companies to meet your needs. The directory helps you locate carriers that specialize in your specific coverage needs and get connected to an agent near you.

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