Ascendant Insurance Solutions Review

Pros, cons and reviews

Ascendant Insurance Solutions at a Glance

  • Ascendant Insurance Solutions (Ascendant) is a Florida-based licensed Managing General Agency (MGA) specializing in the placement of commercial and personal lines insurance products and program management services with a strategic emphasis on the Hispanic market
  • Since its inception, Ascendant has placed over $770 million of written premium in the Florida marketplace through its distribution network of over 1,600 insurance agents
  • Ascendant was recently named the 52nd largest privately owned company in South Florida by the South Florida Business Journal
  • Ascendant is also one of the top 100 largest Hispanic-owned companies in the US according to the Hispanic Business 100; it is also the largest Hispanic-owned property and casualty insurance company in the state of Florida.

Ascendant pros: Ascendant is located in Florida but has 1,500 independent insurance agents. The company offers a wide range of policies and physical locations. It is accredited by the BBB and has a good reputation. Ascendant executes its business strategy through a proprietary state-of-the-art software and technology platform that maximizes operating efficiency and includes web-based online submissions, quoting, policy issuance, and claims adjudication.

Ascendant cons: Ascendant is a smaller company with fewer capabilities than many of its larger competitors. Ascendant is not rated by AM Best. The company has a limited service area.

What Type of Insurance Does Ascendant Offer?

Ascendant Insurance Solutions offers numerous commercial and personal insurance products, including the following.

Commercial

  • Workers’ compensation insurance
  • Commercial auto insurance (including hard to place)
  • Motor truck cargo insurance
  • Business owners policy
  • Commercial package policy
  • General liability insurance
  • Excess liability insurance
  • Garage liability insurance
  • Excess dealers open lot liability insurance
  • Garagekeepers liability insurance
  • Cyber liability insurance
  • Employment practices liability insurance (EPLI)
  • Profess liability/errors and omissions insurance

Personal

  • Apartment/landlord insurance
  • Hurricane insurance
  • Homeowners insurance
  • Flood insurance
  • Animal insurance
  • Yacht insurance

This is not an exhaustive list of insurance products offered by Ascendant Insurance Solutions. To find out more, contact an independent insurance agent.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Ascendant Insurance Solutions

Ascendant is a Florida-based property and casualty insurance company focused on the needs of small- to medium-sized businesses and individuals in Florida. The company represents admitted and non-admitted property and casualty insurance carriers specializing in personal and commercial lines. Since its inception, Ascendant has placed over $770 million of written premium in the Florida marketplace through its distribution network of over 1,600 insurance agents.

Ascendant was formed in September of 2009 and currently employs nearly 100 people. The company is owned by the Cejas family, which has strong roots in the greater Miami business community, as well as specific experience in growing successful companies in the insurance sector.

The Company is reinsured with some of the largest and well-capitalized reinsurers in the world. Currently, the company’s reinsurance coverage is provided by Gen Re (AM Best rated A++ “Superior” with capital in excess of $14 billion) and Maiden Re (AM Best rated A- “Excellent” with capital in excess of $1.1 billion).

Ascendant was recently named the 52nd largest privately owned company in South Florida by the South Florida Business Journal. Ascendant is also one of the top 100 largest Hispanic-owned companies in the US according to the Hispanic Business 100, and is also the largest Hispanic-owned property and casualty insurance company in the state of Florida.

Ascendant is uniquely suited to serve the Hispanic insurance marketplace through a fully engaged management team with decades of insurance industry experience in building successful insurance enterprises, and a fully bilingual staff that is sensitive to the challenges faced by the Hispanic community and business owners.

What Discounts Does Ascendant Offer?

Ascendant does not publish information about specific discounts and savings opportunities.

Ascendant Customer Service

Here's what to know about Ascendant’s customer service options.

  • Ascendant can be contacted by phone, email, and regular mail
  • Customer service hours restrictions are not published


Hours (ALL TIME ZONES)


Monday-Friday Not specified


Saturday Not specified


Sunday Not specified

If you have questions or concerns about your policy, an independent agent can advocate on your behalf.

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Ascendant FAQ 

What is Ascendant’s average claims response time frame?

Ascendant does not publish an average claims response time frame.

What is Ascendant’s customer service availability?

Ascendant’s service delivery model focuses on facilitating insurance agents’ business transactions with the company while providing excellent customer service to its policyholders. Ascendant also specializes in the Hispanic insurance market in Florida, through over 1,200 agency partners who write business with the company. Ascendant promotes its aggressive use of technology and proprietary customized management software targeted to maximize operating and service efficiency.

What is Ascendant’s claims process?

Ascendant provides several methods for reporting claims.

Workers’ compensation claims

  • Complete the First Report of Injury Form, then submit it either via fax or scan/email to the contact listed on the company’s website

Commercial auto, garage, public transportation, and general liability claims

  • Fill out the appropriate Acord claim reporting form then fax or scan/email it to the contact listed on the website

The company encourages immediate electronic claims filing to speed up the claims process and expedite the initial handling of a claim.

Does Ascendant create a user-friendly experience for customers?

Ascendant offers a user-friendly website and multiple customer service options online, including electronic claims filing, phone and email contacts, and an online portal for both insured clients and agents.

Does Ascendant have good business insurance insurance?

Ascendant offers a variety of business insurance options, including workers’ compensation insurance, commercial auto insurance, and business owners policies. Policies are available for numerous industries.

The best way to learn details about Ascendant’s business insurance solutions is by speaking with an independent insurance agent who is familiar with the company. Your agent can help you decide if Ascendant’s business insurance is right for you.

Is Ascendant a good insurance company?

Ascendant is a growing company that offers a variety of insurance types for businesses and individuals. Its focus on service and technology makes it an attractive option for certain types of clients. Several positive customer satisfaction reviews were found to corroborate the company’s claim of high-quality service. But not all reviews are positive.

Ascendant Customer Reviews

Better Business Bureau
“I have had commercial insurance for my three vehicles with Ascendant, for nine years. Very good company, hence I strongly recommend them.”


Yelp
“I had the best experience with this insurance for two years. I called to cancel because I no longer need the coverage. If I needed coverage again I would definitely contact them.”


Better Business Bureau
“Terrible customer service! After not being at fault from a hit and run, I have yet to receive any repayment. Every week I call, I get a new date that they've supposedly sent my check off. I've been waiting for a month on a check that supposedly takes only 5-7 business days!”


TrustedChoice.com's Final Review

We award Ascendant Insurance Solutions a final rating of 3.0 out of 5 stars. The company appears to offer a great product mix and great service. They are committed to the Florida market as well as focusing on the underserved Hispanic market.

Ascendant has been noticed as a growing and prosperous company in Florida, and it has recently announced its expansion into Georgia and Texas. The company is committed to aggressively using technology to carry out its services, but it may still lack some of the capabilities that can be found with larger competitors.

Without an AM Best rating, it’s difficult to examine the financial strength and stability of the company. It has, however, received a high rating from the Better Business Bureau.

Customers report both positive and negative experiences with the carrier. If you live or own a business in the service area, we recommend finding out more Ascendant Insurance Solutions with the help of a local independent insurance agent. What’s more, you can use our online national carrier directory to find the best insurance companies to meet your needs. The directory can help you locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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