Berkley Southeast Insurance Company Review

Berkley Southeast Insurance Company at a Glance

  • Founded in 1967
  • Coverage available in 6 states
  • Offers property and casualty insurance
  • Specializes in business coverage
  • “A+” (superior) rating by A.M. Best
  • “B+” (good) rating by Better Business Bureau
  • A member of one of the largest commercial lines insurers in the US
  • A member of a Fortune 500 company
  • Strong financial stability
  • 24/7/365 claims reporting

Berkley Southeast Pros: Several decades of experience in the insurance industry. Provides a range of coverages, including workers’ comp, inland marine insurance, watercraft liability insurance, professional liability insurance, and more. Extremely high rating by A.M. Best. Strong parent company. Offers 24/7/365 claims reporting. Highly accessible to customers. Strong financial stability.

Berkley Southeast Cons: Not a BBB accredited company. Coverage offered only in select states.

What Type of Insurance Does Berkley Southeast Offer?

Berkley Southeast is a specialized insurance company, with a focus on business insurance. Their products include:

  • Cyber liability insurance
  • Employment practices liability insurance
  • Workers’ compensation
  • Umbrella insurance
  • Professional liability insurance
  • Inland marine insurance
  • Farm and ranch insurance
  • Earthquake insurance
  • Equipment breakdown insurance
  • Watercraft liability insurance

This list of insurance products offered by Berkley Southeast is not exhaustive. An independent insurance agent can help you find even more insurance options offered by Berkley Southeast.

What to Know about Berkley Southeast

Berkley Southeast Insurance Group was founded in 1967, giving the carrier many decades of experience in the insurance industry. The carrier is a part of the W.R. Berkley Corporation, a Fortune 500 company and one of the largest commercial lines property and casualty insurance providers in the US.

The W.R. Berkley Corporation has a reputation for high financial strength across all its company members. Berkley Southeast Insurance Group currently focuses its efforts on providing coverage to just the states of Alabama, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. The carrier has about 165 employees and reportedly generates $11 million in revenue.

Thanks to its long-standing history and strong parent company, Berkley Southeast has earned a reputation as a financially stable insurance provider with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Berkley Southeast an “A+” rating, indicating the carrier is a superior choice for insurance customers. A high rating from A.M. Best assures customers that Berkley Southeast is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound company in the long term.

What Discounts Does Berkley Southeast Offer?

While Berkley Southeast doesn't make information about their specific discounts readily available, many modern insurance carriers offer common discounts on comparable coverages. These discounts may include:

  • Best practices training discount: Offered to professional liability customers who enforce strict employee training programs. 
  • Hygiene seminars discount: Offered to professional liability customers who require employees to attend seminars on maintaining appropriate hygiene practices in the workplace. 
  • Housed livestock discount: Offered to farm and ranch customers who protect their livestock from nature’s elements in adequate housing. 
  • Hail-resistant roofing discount: Offered to farm and ranch customers who protect their property with special hail-resistant roofing. 
  • Fire protection discount: Offered to farm and ranch customers who install fire protection equipment, such as sprinklers, on their property.

Your independent insurance agent can help you find more information on exact discounts offered by Berkley Southeast.

Berkley Southeast Customer Service

Berkley Southeast allows customers to file claims and solve other issues over the phone or online, any day of the week. The carrier also provides the following customer service options:

  • 24/7/365 claims reporting via phone or online.
  • Email contact options available.
  • Fax contact options available.
  • Snail mail contact options available.
  • General inquiry contact form also available through website.
  • Main customer service hotlines do not have hour restrictions.

Berkley Southeast sells insurance through a wide network of agents, including independent insurance agents. These agents can help make customer service easier for you by handling claims and other concerns.

Berkley Southeast FAQ

What is Berkley Southeast's average claims response time frame?

Berkley Southeast offers 24/7 claims reporting for their customers, 365 days a year. However, they do not have an official claims response time frame promise.

What is Berkley Southeast's customer service availability?

Berkley Southeast offers separate phone lines for general customer inquiries and claims filing. Their hotlines are available for customers 24/7. The carrier also has a social media presence on Twitter and LinkedIn, making them even more accessible to customers.

What is Berkley Southeast's claims process?

Berkley Southeast provides several options for customers to file their claims. Customers can get in touch with their insurance agent, call the 24/7 hotline, fax, or email their claims. Claims can also be reported online right through the official website. The carrier provides all the necessary forms for customers to complete their claims reports, and they are separated by claim type. After filing, customers can call the carrier’s claims hotline or contact their agent to check on the claim’s status.

Does Berkley Southeast Insurance Group create a user-friendly experience for customers?

Berkley Southeast’s official website is highly intuitive and easy to navigate. Pertinent information can be easily located for both current and prospective customers. Customers can get matched with an agent right through the official website, as well as file claims and pay their bill. The carrier also has a social media presence and a mobile app for smartphone users. Overall, Berkley Southeast provides quite a user-friendly experience for customers of all kinds.

Berkley Southeast Customer Reviews

Glassdoor
“Incredible company. For a relatively new company extremely advanced. Highly focused in inland marine / property line of business.”


Glassdoor
“The people at all levels are great. The company takes extra care to develop their own people in furthering their career.”


Glassdoor
“Good culture with strong background.”


Glassdoor
“There’s a high degree of collaborative team effort. The future’s bright!”


WalletHub
“I really loved using this insurance and all the people that I have talked to were very nice and accommodating. They gave me a whole list of prices and let me choose whatever I felt was the best choice. I was really thankful that they gave me a bunch of good prices because it is really hard for a young student to find a really good price. I didn't get any good prices for the first couple of insurance companies that I went to. This made me feel really bad and sad. However I got great prices from these guys. I would highly recommend this to any of my friends and family.”


TrustedChoice.com's Final Review

We award Berkley Southeast Insurance Group a final rating of 5 out of 5 stars. For starters, the carrier has several decades of experience in the industry. They also have excellent ratings from both A.M. Best and the BBB, and have demonstrated impressive financial strength. Though coverage is not available nationwide, Berkley Southeast does provide numerous insurance solutions for customers in the states where they operate. The carrier’s website is modern, informative, and easy to browse, and provides services that today’s insurance customers have come to expect, such as getting matched with an agent. The carrier also provides generous 24/7/365 contact methods for their customers who need to get in touch with them, literally any time of the year. As part of a parent company that’s one of the largest commercial lines property and casualty insurance providers in the US, it’s easy to understand how Berkley Southeast has perfected their craft and solidified their position as one of our top picks. If you’re looking for insurance solutions that can be satisfied by any of their products, don’t hesitate to ask your independent insurance agent about entrusting Berkley Southeast with your coverage needs.

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