Buckeye Insurance Group: Insurance Company Review

Pros, cons, and what you need to know

Buckeye Insurance Group at a Glance

  • Buckeye Insurance Group has been in business for over 140 years
  • Rated A+ by the BBB
  • The company writes auto, home, dwelling fire, farm, and umbrella insurance in Ohio, Indiana, and Kansas
  • Works with independent insurance agents

Buckeye Insurance Group pros: Buckeye Insurance Group is a mutual insurance company. This means that it is owned by its policyholders and provides insurance coverage to its members and policyholders at or near cost. Any profits from premiums and investments are distributed to its members via dividends or a reduction in premiums. 

Buckeye works solely with independent agents, who are able to provide personal service and guidance to select the insurance coverage that fits you best. The company offers an online independent agent locator tool as well.

Buckeye Insurance Group Cons: Buckeye Insurance Group has a limited service area and is not accredited by the BBB.

What Type of Insurance Does Buckeye Insurance Group Offer?

Buckeye offers several types of personal insurance to individuals in Ohio, Indiana, and Kansas. The company’s products include the following.

  • Homeowners insurance
  • Auto insurance
  • Farm insurance
  • Umbrella insurance
  • Dwelling fire insurance

If you live in Buckeye’s service area, you can work with an independent insurance agent to learn more about the company’s products.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Buckeye Insurance Group

For over 140 years, Buckeye Insurance Group has provided insurance protection for its independent agents and policyholders. The company writes auto, home, dwelling fire, farm, and umbrella insurance in Ohio, Indiana, and Kansas.

The company is located in Piqua, Ohio, and prides itself on its Midwestern values and exceptional customer service. The company is highly invested in the local communities it serves.

In 2015, AM Best gave Buckeye Insurance Group a rating of B+ (Good). This rating was primarily due to operating losses stemming from catastrophic wind, hail, and tornado losses in the states that it serves. Because of the company’s limited and geographically contained service area, it is highly susceptible to losses related to catastrophes that impact those states.

The AM Best rating points to the insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. 

What Discounts Does Buckeye Insurance Group Offer?

Buckeye Insurance Group does not publish any information about discounts or savings opportunities. Most auto and home insurers offer programs like multi-policy discounts, good student discounts, security discounts, paid in full discounts, and more.

Your independent insurance agent can help you uncover any discounts from Buckeye Insurance Group that you qualify for.

Buckeye Insurance Group Customer Service

Here's what to know about Buckeye’s customer service options.

  • Buckeye does not publish much information about regular customer service options, so it’s best to work directly with your independent insurance agent
  • Buckeye offers many options for claims filing, including by phone with the following hours restrictions


Hours (CST)


Monday-Friday 8:00 am -5:00 pm

Buckeye encourages its customers to work with their independent insurance agents who can provide even more personalized service. If you have questions or concerns about your policy, an independent agent can advocate on your behalf.

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Buckeye Insurance Group FAQ

What is Buckeye Insurance Group’s average claims response time frame?

Buckeye promises that if they receive your claim before 4:00 pm EST, its claim staff will contact you the same day. If your claim is received after 4:00 pm EST, you will be contacted the following day.

What is Buckeye Insurance Group’s customer service availability?

Buckeye offers little information about day-to-day service options, and instead encourages customers to work directly with their local independent insurance agents. Your local agent is best suited to understand your claim and the ins and outs of your business.

What is Buckeye Insurance Group’s claims process?

There are several options available to report a claim with Buckeye Insurance Group.

  • Contact your independent insurance agent
  • Contact Buckeye Insurance Group directly by phone, Monday through Friday, 8:00 am to 5:00 pm EST
  • Report a vehicle claim using Buckeye’s mobile app
  • Report your claim directly through Buckeye’s online portal

Vehicle glass claims can be reported to your agent or Buckeye’s glass network, Safelite Auto Glass. You will need to provide them with vehicle information, the glass piece that needs repaired, and your auto policy number. 

Roadside assistance claims can be reported to the company by phone.

Does Buckeye Insurance Group create a user-friendly experience for customers?

Buckeye Insurance Group has a relatively simple website with limited information about day-to-day customer service options. The company encourages customers to work directly with independent insurance agents for most service issues.

Buckeye does offer a variety of robust and convenient options for filing claims. Customers can report claims to their agents. Or they can file claims directly by mail, online, or by using the company’s mobile app.

Does Buckeye Insurance Group have good home insurance?

Buckeye Insurance Group offers homeowners insurance that includes either market value or replacement cost coverage for your home’s structure. The company’s home insurance policies also cover other structures on your property, like a detached garage or a shed.

With Buckeye Insurance Group homeowners insurance, you’ll also get coverage for your personal property. Other valuable coverage options include identity fraud expense coverage and homeowners equipment breakdown coverage.

You can learn more about the carrier’s homeowners insurance and other offerings by speaking with an independent insurance agent.

Is Buckeye Insurance Group a good insurance company?

Buckeye Insurance Group is highly committed to its customers and its Midwestern roots. It offers a limited product line of personal insurance policies, allowing it to focus on what it does best. The carrier receives fairly satisfactions ratings from its customers. For individuals in Ohio, Indiana, and Kansas, Buckeye Insurance Group can be considered a viable option for home, auto, and other personal insurance policies.

Buckeye Insurance Group Customer Reviews

Clearsurance
“When I started with this company they were great. Lowest monthly payments we could find, and we were with them for several years. But after my wife had a second accident that wasn't her fault, they paid for my wife's lost wages, then they cancelled our policy, but only gave us a 7 day window to find another company. I was very upset with them, I feel they could have worked with us.”


Clearsurance
“They are extremely helpful, answer all questions, and provide great guidance and assistance. They provide great coverage and I barely pay for anything.”


Clearsurance
“I like Buckeye a lot. Very helpful. They have awesome loyalty rewards and they are very understanding.”


TrustedChoice.com's Final Review

We award Buckeye Insurance Group a final rating of 3.5 out of 5 stars. The carrier provides a variety of personal insurance options for individuals in Ohio, Indiana, and Kansas. The company works exclusively through independent insurance agents, assuring that customers get the best service available from agents who understand their needs.

There are not a lot of customer satisfaction reports available, but those that are available are fairly positive. The company appears to be very dedicated to providing top-quality service and is dedicated to ensuring that its Midwestern values are evident.

If you live in Buckeye’s service area, we recommend finding out more about the carrier with the help of a local independent insurance agent. What’s more, you can use our national carrier directory to find the best insurance companies to meet your needs. The directory will help you locate companies that specialize in your specific coverage needs and get connected to an agent near you.

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