American Strategic Insurance (ASI) Review
American Strategic Insurance At a Glance
- Founded in 1997
- Part of the Progressive Group of Insurance Companies
- One of the US's largest homeowners insurance companies
- Coverage available in 40 states
- Rated "A+" (superior) by AM Best
- Rated "A+" (excellent) by the Better Business Bureau (BBB)
American Strategic Insurance Pros: High ratings through AM Best and the BBB. 24/7/365 customer service by phone.
American Strategic Insurance Cons: Coverage not available nationwide. Limited catalogue. Limited customer contact options and social media presence. Startling volume of dismal customer reviews. Many complaints filed against the insurance company through the BBB.
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
What Type of Insurance Does American Strategic Insurance Offer?
ASI offers several coverage options for individuals. Their catalogue includes the following insurance products.
- Homeowners insurance
- Renters insurance
- Condo insurance
- Seasonal insurance
- Flood insurance
- Umbrella insurance
Your independent insurance agent can help you find more information about the coverage offered by ASI, and help you decide if this insurance company is right for you.
What to Know About American Strategic Insurance
American Strategic Insurance was founded in 1997, giving the carrier just about 25 years' worth of experience in the insurance industry. ASI is a part of the Progressive Group of Insurance Companies and has grown to be one of the US's 15 largest residential property insurance companies. In 2014, ASI sold its millionth insurance policy.
The insurance company offers its products in 40 states across the country and has 887 employees shown on its LinkedIn network. ASI's catalogue includes homeowners insurance and other property coverage, as well as umbrella and flood insurance.
Thanks to its massive parent company and high ratings, ASI has earned a reputation as a financially sound carrier. AM Best, the leading global credit rating agency monitoring the insurance industry, gives ASI an “A+” rating, indicating the carrier is a superior choice for insurance customers.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report.
What Discounts Does American Strategic Insurance Offer?
ASI offers a good selection of competitive discounts on their homeowners insurance, including:
- Non-Smoker Discount
- Protective Device Discount
- New Purchase Discount
- New Construction Discount
- Secured Community/Building Discount
- Electronic Policy Discount
- Window/Opening Protection Discount
- Umbrella Discount
- Paid-in-Full Discount
The insurance company does not make further details about their discounts, including their percentages, readily available. To learn more about discounts and other ways to save money on coverage through ASI, work with an independent insurance agent.
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American Strategic Insurance Customer Service
Here's a breakdown of ASI's customer service options and availability.
- 24/7 live reps available
- 24/7/365 phone customer service
- Snail mail contact option
- Fax contact option
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
American Strategic Insurance FAQ
What is American Strategic Insurance's average claim response timeframe?
ASI aims to contact customers within 24 hours of filing a claim.
What is American Strategic Insurance's customer service availability?
ASI provides 24/7/365 customer service contact options via phone, but does not offer online contact options. Customers can also contact the insurance company via fax or mail.
What is American Strategic Insurance's claims process?
ASI's official website outlines their claims process as follows:
A standard claims process typically involves the following steps:
- The claim is reported to ASI by the agent or the insured.
- Our Claims Center will assign a claim number and an adjuster to the claim.
- The Adjuster will review loss information, collect photos, receipts and estimates if necessary.
- The Adjuster will contact the insured or their representative to schedule an inspection. Inspections are performed by an ASI Field Adjuster or Independent Adjuster.
- Only an ASI Adjuster will review coverage for the reported damage in accordance with the policy terms and conditions.
- One of two things will occur:
1. Payment for covered damage is issued minus deductible and policy restriction amounts.
2. A letter of explanation is mailed to the insured in accordance with the policy terms and conditions.
How long does this process take?
The amount of time taken for claims to be processed depends on the extent and type of damage you are claiming. Many claims can be resolved within 30 days of the initial report. However, others can take longer. By working with us, you can keep the process moving so that your claim is resolved as soon as possible.
Does American Strategic Insurance's website create a user-friendly experience for customers?
ASI's website is well laid out and user friendly. However, certain things have to be specifically searched for, such as discounts. The carrier has a limited social media presence, only appearing on LinkedIn. They also do not provide online contact options for customers. Overall, ASI falls slightly behind in the user-friendliness department.
American Strategic Insurance Customer Reviews
|They increase the price every year. Positive experiences so far but have not made a claim yet. Impressed with company so far.|
|Broke a window. They were a hassle and wouldn’t accept claim. Then, we called them multiple times to get the claim approved. They were awful. Finally, they canceled us claiming we were a liability.|
|Terrible service from adjuster, had to chase him down constantly to get anything done, unpaid claims remain.|
|The prices are coming down at least $20-30 every year even though there is widespread increase of room damages due to hail. So far don't have any issues with them.|
TrustedChoice.com's Final Review
We award American Strategic Insurance a final rating of 2.5 out of 5 stars. The insurance company does earn points for its high financial ratings through AM Best and the BBB, but has a customer rating of only 1.28 out of 5 through the latter organization.
ASI does not offer its products in every state and has a limited catalogue at this time. Despite offering 24/7/365 phone customer service, customers report overwhelmingly unpleasant experiences in dealing with the carrier. ASI also has had 158 complaints filed against it through the BBB in the last three years.
Though ASI is a part of the much larger Progressive Group of Insurance Companies, this specific carrier unfortunately doesn't seem to have perfected its practices yet.
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