Century Insurance Group Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Century Insurance Group.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.


Century Insurance Group at a Glance

  • Founded in 1978
  • Offers several forms of commercial coverage
  • Rated "A-" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)
  • Online 24/7 claims reporting

Century Insurance Group pros: Offers several forms of commercial coverage. Offers 24/7 online claims reporting. Highly rated by AM Best and the BBB. 

Century Insurance Group cons: Not BBB accredited. A couple of negative customer reviews. Difficult to find customer feedback. Not much discount information or claims processing information available.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Century Insurance Group Offer?

Here's an overview of the products offered by Century Insurance Group.

  • General liability insurance
  • Commercial property insurance
  • Inland marine insurance
  • Environmental insurance
  • Garage & auto dealers insurance
  • Ocean marine insurance
  • Excess umbrella insurance

Your independent insurance agent can help you find more information about the coverages offered by Century Insurance Group, and help you decide if this insurance company is right for you.

What to Know about Century Insurance Group

Century Insurance Group was founded in 1978, originally to write coal mine reclamation bonds. In 1984, the insurance company began offering excess and surplus lines insurance. Today, the carrier offers several forms of commercial coverage, including inland marine insurance, environmental insurance, general liability insurance, and more.

Century Insurance Group is a subsidiary of AmeriTrust Group, Inc. The privately held carrier's headquarters is in Westerville, OH. Their LinkedIn network states that Century Insurance Group employees between 201-500 workers.

Thanks to their financially sound parent company and large selection of commercial products, Century Insurance Group has earned itself a reputation as a stable insurance company with a strong outlook for the future. AM Best gives Century Insurance Group an overall “A+” rating, indicating the carrier is a superior choice for insurance customers. 

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 


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What Discounts Does Century Insurance Group Offer?

Century Insurance Group does not make information about its specific discounts readily available. However, an independent insurance agent can help find these details for you. Independent insurance agents work hard to find you the most affordable coverage that still gets the job done right.

Century Insurance Group Customer Service

Here's a breakdown of Century Insurance Group's customer service options and availability. 

  • Phone contact option
  • Snail mail contact option
  • Contact form on website
  • Online claims reporting
  • Customer service department available at the following hours

Hours (EST)

Monday-Friday 8 am - 4:15 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Century Insurance Group FAQ

What is Century Insurance Group's average claim response time frame?

Century Insurance Group does not specify a claims response time frame. However, claims can be filed online at any time.

What is Century Insurance Group's customer service availability?

Century Insurance Group allows customers to contact them via several mediums. Their phone customer service department is available at regular hours, Monday-Friday. The carrier also offers 24/7 online claims reporting.

What is Century Insurance Group's claims process?

Century Insurance Group does not provide much information about its claims process beyond how to file. However, an independent insurance agent can greatly simplify the claims process for you by filing claims and keeping you updated through every step.

Does Century Insurance Group create a user-friendly experience for customers?

Century Insurance Group's official website is fairly easy to navigate. The carrier would benefit from adding more information about its claims process, however. Century Insurance Group does have an active social media presence, which makes them more accessible to customers. 

Does Century Insurance Group have good commercial property insurance?

Century Insurance Group offers several forms of coverage for businesses, including commercial property insurance. The carrier's official website lists the following policy options and coverage perks for their commercial property insurance.

  • Buildings
  • Business personal property
  • Business income & extra expense including rental value
  • Property of others
  • Property in the open including but not limited to
    • Builder’s risk/renovations
    • Tenant’s glass coverage
    • Detached signs/billboards
    • Fences, walls, canopies, and awnings
  • Mechanical & electrical breakdown
  • Ordinance or law coverage
  • Wind & hail coverage
  • Crime – coverage form Q – robbery and safe burglary
  • Fire legal liability
  • Limited property extensions endorsement automatically included, and additional coverage available for purchase

An independent insurance agent can help you find out even more information about Century Insurance Group's commercial auto insurance, as well as their many other products offered.

Is Century Insurance Group a good insurance company?

Century Insurance Group has been highly rated by AM Best and the BBB and offers several forms of commercial coverage. However, the carrier is not BBB accredited and has a couple of negative customer reviews, which makes it difficult to determine whether they can be deemed a good insurance company overall. 

Century Insurance Group Customer Reviews

Situation was handled very poorly. I hope that Jeff is not a reflection of what this company stands for.

I attempted to get a quote and had to call back repeatedly to check the status. I was upfront stating that I was getting other quotes and was told that by doing so I had ties their hands and they wouldn't be able to proceed with getting me a quote. Any other time I've purchased insurance, I've gotten multiple quotes. If you offer quality products/services at a fair price, why fear competition. Lame!

5 Stars
These guys are awesome, and they're local so you know who you're working with. No they don't have a Gecko, but what does a lizard really know about insurance, and where does he put his wallet? They're responsive, with competitive rates and they care about their clients!

TrustedChoice.com's Final Review

We award Century Insurance Group a final rating of 3 out of 5 stars. The carrier has high ratings through AM Best and the BBB, however is not accredited by the BBB. It's also a bit difficult to find customer feedback in general, but a couple of reviews are quite negative.

Century Insurance Group does offer several important commercial coverage solutions for small to mid-size businesses along with 24/7 claims reporting. Overall, we recommend looking into Century Insurance Group along with a few other options to find the coverage you need. An independent insurance agent can greatly assist you on your quest.

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