CNA Insurance Company Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's CNA Score:
3 Stars
CNA was founded in 1897, and has become known for offering trustworthy and reputable business insurance. The company offers coverage nationwide, and is one of the country’s largest commercial property and casualty insurance companies.
We award CNA a final rating of three out of five stars. The carrier’s rich history, with more than 120 years in the insurance industry, is both noteworthy and impressive. High ratings from both AM Best and other financial ratings agencies are always coveted by modern insurance carriers. CNA receives an A (Stable) rating from AM Best and a A+ (Stable) rating from S&P Global.
CNA offers business insurance nationwide, which makes it very accessible to businesses across the country. However, customer feedback about the carrier is mixed. Glowing reviews and dismal reviews alike can be found across the web. CNA is not BBB-accredited but receives an A+ rating from the organization. There are numerous BBB complaints.
The carrier’s public website is robust, and it allows customers to file claims 24/7 and get matched with an agent.
CNA might not be one of our top picks when recommending insurance carriers, but they’re also far from the worst. If you’re in need of any of their business insurance offerings, you can consider CNA as an option to review with your independent insurance agent. However, you may want to keep your options open.
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To find business insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your industry and coverage needs and get connected to an independent insurance agent near you.
CNA Insurance Products:
CNA specializes in business insurance. Their offerings include:
- Business interruption insurance
- Cyber risk insurance
- Commercial auto insurance
- Commercial general liability insurance
- Equipment breakdown insurance
- Inland marine insurance
- Ocean marine insurance
- Professional liability insurance
- Property insurance
- Umbrella and excess umbrella insurance
- Workers’ compensation insurance
If you’re looking for protection for any aspect of your business, CNA may have the product you need.
CNA Specializes in These Industries:
- Construction
- Financial institutions
- Healthcare
- Life sciences
- Manufacturing
- Professional services
- Real estate
- Technology
What Discounts Does CNA Offer?
CNA does not make information about its discounts readily available on its public website. An independent insurance agent can get quotes from CNA that may include discounts, where available.
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CNA Customer Service
CNA allows customers to file claims over the phone or online. In addition, the carrier also provides the following customer service options:
- Email addresses provided for customer inquiries
- Online find an agent service
- Online match with an agent service
- Customer service hotline (no specific hours given)
- Online bill pay
- Claims assistance by phone, Monday - Friday, 8:00 am - 8:00 pm
CNA sells insurance through a wide network of agents, including independent insurance agents. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.
CNA FAQs
While CNA offers 24/7 online claims reporting for their customers, they do not make any official claims response time frame promise. The public website only states that the carrier’s team will “work diligently with you on the matter.”
CNA offers separate phone lines for general customer inquiries and claims inquiries. The carrier does not provide specific hours restrictions for their customer service availability on their public website, nor on their Facebook page. However, the claims assistance line is available Monday-Friday, 8:00 am-8:00 pm. And customers have the option to file claims online 24/7.
CNA allows customers to file claims online or over the phone. The carrier’s official claims process is outlined very briefly on their website as follows:
"Our approach is a proactive, early intervention to more effectively manage the cost and impact of claims. We pair you with Claims professionals that understand your business and customize their approach to meet your unique needs. CNA offers our customers:
- Ease of reporting claims 24 hours a day, seven days a week
- Multiple channels to report: phone, email, fax, online
- After-hour escalation process to help manage your most severe claims
CNA's public website has been updated significantly since our last review. The site is robust and easy to navigate, with a wide array of information about the company and its products and services. It also provides a page for prospective customers to find and be matched with insurance agents, as well as online bill pay and claims filing. CNA has a social media presence on Facebook, LinkedIn, and Twitter, along with a mobile app for smartphone users.
https://www.cna.com
https://www.bbb.org/us/mn/minneapolis/profile/insurance-services-office/cna-insurance-0704-50002183