Columbia Insurance Group Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Columbia Insurance Group.

Columbia Insurance Group at a Glance

  • Founded in 1874
  • Offers personal and business coverages
  • Coverage offered in 14 states
  • Rated "A-" (excellent) by AM Best
  • Rated "A+" by the Better Business Bureau (BBB)

Columbia Insurance Group pros: Longstanding insurance company with over a century's worth of experience in the industry. Offers several forms of coverage for businesses and individuals. High ratings through AM Best and the BBB. Many positive customer reviews.

Columbia Insurance Group cons: Coverage not available nationwide. Not much information provided about claims process. No customer service department hours specified. Claims must be filed through an agent.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Columbia Insurance Group Offer?

Here's a breakdown of some of the coverages offered by Columbia Insurance Group.

  • Business auto insurance
  • Commercial property insurance
  • Commercial liability insurance
  • Workers' comp
  • Business umbrella insurance
  • Personal auto insurance
  • Personal umbrella insurance

An independent insurance agent can help you find more information about the coverages offered by Columbia Insurance Group, and help you decide if this insurance company is right for you.

What to Know about Columbia Insurance Group

Columbia Insurance Group was founded in 1874, giving the carrier near a century and a half's worth of experience within the industry. Originally called The Boone County Home Mutual Insurance Company, the carrier's original mission was to protect its neighbors' property from fire and windstorm damage. 

Today the carrier offers commercial property insurance, commercial auto insurance, workers' comp, personal umbrella insurance, and much more. Columbia Insurance Group is headquartered in Columbia, MO, and offers its coverage in 14 states across the nation. There are nearly 250 employees in their LinkedIn network.

Thanks to their rich history, Columbia Insurance Group has earned a reputation as a financially stable and trustworthy carrier. AM Best awards the carrier a rating of "A-," indicating Columbia Insurance Group is an excellent choice for customers. High ratings from AM Best demonstrate that an insurance company is capable of offering guaranteed, reputable coverage. 

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 


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What Discounts Does Columbia Insurance Group Offer?

Columbia Insurance Group offers the following discounts on their personal auto policies.

  • Multi-car
  • Good student
  • Paid in full
  • Claim free
  • Defensive driving
  • Student away at school
  • Homeownership
  • Anti-lock brakes (ABS)
  • Anti-theft device
  • Driver training
  • Renewal credits

Columbia Insurance Group does not provide specifics about their discounts, like how to qualify or how much they'll save you on your premiums. To find this information, work together with an independent insurance agent.

Columbia Insurance Group Customer Service

Here's an overview of Columbia Insurance Group's customer service options and availability. 

  • Phone contact option
  • Fax contact option
  • Snail mail contact option
  • General contact form on website
  • Customer service department hours not specified

For a next-level customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Columbia Insurance Group FAQ

What is Columbia Insurance Group's average claim response time frame?

Columbia Insurance Group states that they strive to respond to customers quickly after a claim is reported, but does not offer a specific time frame.

What is Columbia Insurance Group's customer service availability?

Columbia Insurance Group has a few branch locations, which do not specify their customer service department hours on the official website. The carrier can also be reached via snail mail or fax.

What is Columbia Insurance Group's claims process?

Columbia Insurance Group asks customers to file claims through their independent insurance agent.

Does Columbia Insurance Group create a user-friendly experience for customers?

Columbia Insurance Group's website is good overall, but could benefit from a bit more detail in certain areas. The carrier also has a social media presence on Twitter, LinkedIn, and Facebook, making them more accessible to customers. Overall, Columbia Insurance Group does fairly well in the user-friendliness department.

Does Columbia Insurance Group have good commercial auto insurance?

Columbia Insurance Group's official website states that their commercial auto policies include the following coverages.

  • "Property coverage, which pays for damage to or theft of your business vehicle.
  • Liability coverage, which covers your legal responsibility to others for bodily injury or property damage.
  • Medical coverage (in certain states), which pays for treating injuries, rehabilitation, and sometimes lost wages and funeral expenses."

Their coverage can be applied to these types of vehicles

  • Delivery vans
  • Refrigerated vehicles
  • Utility trucks
  • Funeral vehicles
  • Vehicles used for retail stores, florists, funeral homes, artisan contractors, landscaping, wholesale, farming, etc.

An independent insurance agent can help you find more information about Columbia Insurance Group's commercial auto coverage, and help you decide if it's the right policy for your needs.

Is Columbia Insurance Group a good insurance company?

Columbia Insurance Group has high ratings from AM Best and the BBB, offers several forms of coverage, and has a rich history in the industry. The carrier also has several good customer reviews. So yes, Columbia Insurance Group can be considered a good insurance company.

Columbia Insurance Group Customer Reviews

Reasonable rates for auto insurance. Offer several options to pay your bill. Good customer service services.

For the most part, I have no problems with this company. They have cheap prices and the agent that I go through does most of the work. The bill goes up little by little (about ten dollars more a month than when I started 3 years ago). They also almost dropped me after recording my vin number wrong but wasn't a huge deal to fix it. Worth it for the cheapest premium.

Good company reasonable rates sometimes I do not understand extra charges on bill from time to time. They had a grace period of three days paying your bill than they did away with it I wish they would of kept it. I pay the same amount as I did with Allstate maybe a little less. The customer service center is very good though except for one time I received a rude agent very discourteous.

I have enjoyed using this company! Having an agent in town is convenient and they are wonderful to work with. Overall, the rates stay the same from year to year so I know what to expect.

Price is the cheapest out there. Coverage is great! Took 3 times of calling to get my address changed but they never charged me a late fee at least.'s Final Review

We award Columbia Insurance Group a final rating of 3 out of 5 stars. The carrier has a rich history within the industry and high ratings through AM Best and the BBB. The insurance company offers several forms of coverage for businesses and individuals.

However, Columbia Insurance Group's coverage is only available in 14 states currently, and it's difficult to find much information about their claims process. Customers for the most part seem to be satisfied with their experience with the carrier, though, based on the positive reviews.

Overall, we recommend looking into Columbia Insurance Group along with your independent insurance agent as an option to be your next trusted carrier.

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