Global Indemnity Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about Global Indemnity.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


Global Indemnity Insurance Company at a Glance

  • Founded in 2003
  • Represents a group of eight insurance carriers
  • Provides specialty property and casualty coverage
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)

Global Indemnity pros: Highly rated by the BBB. Multiple forms of coverage offered.

Global Indemnity cons: Subpar user-friendly experience. Younger company. Not rated by AM Best. Difficult to find customer feedback.

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What Type of Insurance Does Global Indemnity Offer?

Here's an overview of the products offered by Global Indemnity.

  • Specialty property insurance
  • Inland marine insurance
  • Crime insurance
  • General liability insurance
  • Umbrella insurance
  • Commercial auto insurance
  • Vacant property insurance

This list of products offered by Global Indemnity is not exhaustive. Your independent insurance agent can help you find more information about additional coverages offered by Global Indemnity, and help you decide if this insurance company is right for you.

What to Know about Global Indemnity

Global Indemnity Group was founded in 2003. Eight total companies make up Global Indemnity Group, including Penn-America Group, Diamond State Group, United National Group, American Reliable Specialty Property, etc. The carrier is headquartered in Pennsylvania.

Global Indemnity focuses on providing customers with quality specialty property and casualty coverage, along with agricultural coverage, professional coverages, and collectibles coverage. The company's LinkedIn social media network states that they employ between 201-500 total workers. Global Indemnity is a public  company.

Global Indemnity is not rated by AM Best, the leading global credit organization monitoring the insurance industry, however they have an "A+" or "excellent" rating through the Better Business Bureau (BBB). The BBB rates businesses based on their reliability, customer feedback, and more. The insurance company has not had any complaints filed against it through the BBB in recent years.

What Discounts Does Global Indemnity Offer?

Global Indemnity does not make information about its discounts readily available, and the discounts likely vary by specific insurance company. However, an independent insurance agent can help find these details for you. Independent insurance agents work hard to find you the most affordable coverage that still gets the job done right.


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Global Indemnity Customer Service

Here's an overview of Global Indemnity's customer service options and availability. 

  • Phone contact option
  • Email contact option
  • Various contact options for each individual insurance company

Hours (EST)

Monday-Friday 8 am - 4:30 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Global Indemnity FAQ

What is Global Indemnity's average claim response time frame?

Global Indemnity does not make a specific claims response time frame promise.

What is Global Indemnity's customer service availability?

Global Indemnity's customer service phone department is available at normal business hours during the week. The company can also be contacted via email. Each of Global Indemnity Group's individual insurance companies has their own contact options, as well.

What is Global Indemnity's claims process?

Global Indemnity Group's individual insurance companies each have their own claims processes. Global Indemnity does not have a claims process itself. An independent insurance agent can help you file claims and keep you updated through every step of the process.

Does Global Indemnity create a user-friendly experience for customers?

Global Indemnity itself is harder for customers to interact with since it represents a group of insurance companies. Each of its specific carriers has its own contact methods and social media accounts. Global Indemnity does have a couple of social media accounts. 

Does Global Indemnity have good vacant property insurance?

The vacant property insurance offered by Diamond State Group, a Global Indemnity Group company, offers the following specifications and perks.


Monoline or Package

  • Vacant dwellings
  • Vacant dwellings with renovations
  • Vacant commercial buildings
  • Vacant commercial buildings with renovations
  • Builders risks – both commercial and residential


  • Vacant dwelling one- to four- family dwellings
  • Vacant commercial structures


  • Builders risks
  • Vacant property with any kind of pollution exposure
  • Vacant commercial or residential properties with or without renovations where:
    • The lot size is over 5 acres
    • There is a swimming pool, lake, or trampoline on the premises
    • There are fuel tanks or had been underground fuel tanks


  • Property capacity up to $5,000,000
  • General liability capacity up to $1,000,000
  • Minimum premium $150 per line
  • Quick turnaround time on completed submissions"

An independent insurance agent can help you find more information about the coverages offered by the insurance companies under Global Indemnity Group.

Is Global Indemnity a good insurance company?

Global Indemnity itself is highly rated by the BBB. However, it's difficult to find customer reviews. So, it may be up to individual interpretation if Global Indemnity Group can be considered a good company.

Global Indemnity Customer Reviews

5 Stars
I inherited an insurance agent for my commercial property purchase in 2005. I kept the same insurance and same agent for 6 years and then my agent was mysteriously terminated by the insurance company that carried my policy. Long story short, my ex-agent dropped the ball (I won't mention names ... but he probably deserve a "F", because I gave him multiple chances to find me a comparable policy). That is when I found Global Indemnity. Jeff Lewis who worked with me and was superbly communicative and knowledgeable. Jeff is well connected with different insurers. I have never had to files a claim in my life at the time so I did not know how important a good insurance is all about. I highly recommend Jeff and Global Indemnity if you have any insurance needs. The insurance that I ended up using was Penn National with Jeff and it is a great insurance company.  I recommend Jeff Lewis at Global Indemnity.

Never use them for your insurance they don't pay if you have a claim. Staff and management are unprofessional, and they lie when it's time to pay. My business was robbed and they don't wanna pay.'s Final Review

We award Global Indemnity a final rating of 2 out of 5 stars. The company has been around for less than 20 years now and is not rated by AM Best. It's also difficult to find customer feedback, perhaps because Global Indemnity Group refers to a group of insurance carriers.

Overall, we recommend working together with an independent insurance agent to find the right insurance company for you. You might want to skip looking into Global Indemnity Group and its affiliated companies to meet your needs.

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