Hanover Insurance Group Company Review

Pros, cons and info you need to know.

Hanover Insurance Group Insurance Company at a Glance

  • Founded in 1852
  • Offers coverage for individuals and businesses
  • Rated "A" (excellent) by AM Best
  • Rated "A+" (excellent) by the Better Business Bureau (BBB)
  • 24/7 claims reporting

Hanover Insurance Group Pros: Long-standing carrier with about 170 years' worth of experience. Many products offered for individuals and businesses. Glowing customer feedback. Great customer service availability. Mobile app available. Many discounts available.

Hanover Insurance Group Cons: Coverage not available in every state. 

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does Hanover Insurance Group Offer?

The Hanover Insurance Group offers several coverage options for individual and business customers. Their catalogue includes the following insurance products.

  • Home insurance
  • Auto insurance
  • Motorcycle insurance
  • Umbrella insurance
  • Watercraft insurance
  • Condo insurance
  • Home business insurance
  • Renters insurance
  • Valuable items insurance
  • Commercial auto insurance
  • Commercial property insurance
  • Commercial general liability insurance
  • Cyber liability insurance
  • Workers' compensation insurance

This list of products offered by Hanover Insurance Group is far from exhaustive. Your independent insurance agent can help you find information about even more coverages offered by Hanover Insurance Group, and help you decide if this insurance company is right for you.

What to Know About Hanover Insurance Group

The Hanover Insurance Group was founded in 1852, giving the carrier well over a century and a half's worth of experience in the industry. The insurance company has been working with independent insurance agents since the very beginning. Today, they offer coverage in most states across the country.

Hanover Insurance Group has more than 4,000 employees on their LinkedIn social media network. AM Best, the leading global credit rating agency monitoring the insurance industry, ranks the insurance company's financial size category as $2 billion or greater.

With its rich history and numerous products offered through both personal and commercial lines, Hanover Insurance Group has earned its reputation as a quality insurance company with a strong outlook for the future. AM Best gives Hanover Insurance Group an overall “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Hanover Insurance Group offers guaranteed, reliable coverage.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

What Discounts Does Hanover Insurance Group Offer?

Hanover Insurance Group offers numerous competitive discounts for its customers on many different types of coverage. Their homeowners insurance discounts include:

  • Credit for newly built homes
  • Group discount
  • Safety and security devices
  • Account or multi-policy credit
  • Non-smoker discount

Hanover Insurance Group does not make information about its discount percentages readily available. However, an independent insurance agent can help you find out exact discount rates from the insurance company, as well as scout out specific discounts you may qualify for.

Hanover Insurance Group Customer Service

Here's a breakdown of Hanover Insurance Group's customer service options and availability.

  • Online claims reporting
  • Phone claims reporting
  • Online bill pay
  • Mobile app
  • 24/7 claims reporting

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Hanover Insurance Group FAQ

What is Hanover Insurance Group's average claim response timeframe?

Hanover Insurance Group states that customers are usually contacted within one to two business days by an adjuster after filing a claim.

What is Hanover Insurance Group's customer service availability?

Hanover Insurance Group does not specify their customer service phone contact hours, however the carrier is available 24/7 through phone and online claims reporting and through their mobile app.

What is Hanover Insurance Group's claims process?

Hanover Insurance Group's official website breaks down the claims process for filing property insurance claims as follows:

"After you report your claim, a dedicated claim expert will be assigned to you. You will generally hear from your adjuster within one business day. Depending on the claim, your adjuster may recommend a virtual or aerial drone inspection, self-service tools using your smartphone or computer or an in-person assessment. The amount of contact you have with your adjuster depends on your needs and the complexity of your claim."

Does Hanover Insurance Group's website create a user-friendly experience for customers?

Yes, the Hanover Insurance Group's website is highly intuitive and easy to navigate. Pages are well fleshed out. The insurance company even provides an informative video for customers to reference to learn more about the claims process.

Does Hanover Insurance Group have good cyber insurance?

Hanover Insurance Group provides a ton of insurance solutions for individuals and businesses, including cyber insurance. The carrier's official website lists the following coverages as being included in their cyber policies:

  • Privacy and security liability
  • Breach event expense
  • Breach reward expense
  • Cyber business interruption and extra expense
  • Cyber extortion
  • Cyber theft
  • Breach at a third-party
  • Cyber media liability
  • Fines and penalties

An independent insurance agent can help you find out more about Hanover Insurance Group's cyber liability insurance, as well as their many other products offered.

Is Hanover Insurance Group a good insurance company?

With more than a century and a half's worth of experience under their belt, high ratings, and a great catalogue of insurance products, yes, Hanover Insurance Group can indeed be considered a good insurance company.

Hanover Insurance Group Customer Reviews

Consumer Affairs
Had a punctured pontoon as boat was dropped off trailer during transport. The two companies involved refused to accept responsibility. Hanover paid all repairs, after deductible and the check arrived in two days.


Consumer Affairs
I've had Hanover Auto Insurance since I was 18. It was a very small company at the beginning and they have been very friendly since then. Also, they know us all. I have never had a car accident... but every time I have a question they are more than happy to answer. [. . .] I'm afraid of changing based on the good service we always get. I keep renewing... Everyone in my family has this company. It started with my in-laws and then they have passed to their kids... now me. I guarantee you that my kids are going to use the same insurance.


Consumer Affairs
They are the best company I have ever used. Purchasing my insurance was super easy. I looked at several price comparisons through multiple websites. I was recommended to my insurance agent by my dad. I contacted my agent and I was able to get a quote for everything by email while at work. It was super fast, convenient, and affordable. Also, he was able to bundle my auto and homeowners for a substantial discount while still having some of the best coverage available. On the other hand, I dislike that they rarely contact me to check in.


Consumer Affairs
Hanover doesn't raise the price on insurance and they down on the payment every year. They are perfect in every way. My overall experience with them has been wonderful. I've been dealing with Hanover for years. I love this company and no one can get me to switch companies.


Consumer Affairs
Hanover Auto Insurance is very affordable and covers everything I need especially when I was involved in an accident last year. They have fantastic employees that are very very understanding. They have always been willing to work with my husband and I. So far I've had a great experience.


TrustedChoice.com's Final Review

We award Hanover Insurance Group a final rating of 5 out of 5 stars. Hanover Insurance Group has about 170 years of experience under their belt, along with high ratings from AM Best and the BBB. Numerous glowing customer reviews are easily spotted, as well.

Hanover Insurance Group provides several important coverage solutions for individuals and businesses alike. Coverage is available in most states. The insurance company also has great customer service availability, 24/7 claims reporting, and a mobile app. Overall, we highly recommend looking into Hanover Insurance Group with your independent insurance agent.

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