MacNeill Group Insurance Company Review

We've looked at over 1,000 insurance companies rating them on strength, accessibility, and service to find the best ones. Here's what people think about MacNeill Group.
Christine Lacagnina Written by Christine Lacagnina
Christine Lacagnina
Written by Christine Lacagnina

Christine Lacagnina has written thousands of insurance-based articles for by authoring consumable, understandable content.


MacNeill Group Insurance Company at a Glance

  • Founded in 1946
  • Offers a wide selection of coverages
  • Works with many insurance companies
  • Offers both commercial and personal coverages
  • Not rated by AM Best or the Better Business Bureau (BBB)

MacNeill Group pros: More than 75 years' worth of experience in the industry. Offers a wide selection of coverages. Offers coverage for commercial and individual customers. 

MacNeill Group cons: Not rated by AM Best or the BBB. Difficult to find customer feedback. No single claims process outlined.

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What Type of Insurance Does MacNeill Group Offer?

Here's a list of just a few of the numerous products offered by MacNeill Group.

  • Commercial flood insurance
  • Hotel and motel insurance
  • Restaurant insurance
  • Bar insurance
  • Professional liability insurance
  • Houses of worship insurance
  • Home insurance
  • Farm and ranch insurance
  • Inland marine insurance
  • Personal umbrella insurance

This list of coverages offered by MacNeill Group is far from exhaustive. Your independent insurance agent can help you find more information about the products offered by MacNeill Group, and help you decide if this insurance company is right for you.

What to Know about MacNeill Group

MacNeill Group was founded in 1946, giving the carrier more than 75 years' worth of experience within the industry. MacNeill Group is a subsidiary of Team Focus Insurance Group. The insurance company is headquartered in Sunrise, Florida.

MacNeill Group works with top-rated property & casualty carriers to offer personal, commercial, flood, and transportation coverages to customers of all kinds. The insurance company also partners with more than 2,500 independent insurance agents to help offer the most comprehensive service experience possible.

The insurance company is not currently rated by AM Best or the BBB. However, in addition to insurance, MacNeill Group offers several program management and underwriting services to insurance companies including sales and marketing services. There are just under 100 company employees on their LinkedIn network.

What Discounts Does MacNeill Group Offer?

MacNeill Group does not make information about its specific discounts readily available, however an independent insurance agent can find this information for you. Independent insurance agents work hard to scout out any qualifying discounts to help you save the most money possible on quality coverage.


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MacNeill Group Customer Service

Here's an overview of MacNeill Group's customer service options and availability.

  • Phone contact option
  • Email contact option
  • Snail mail contact option
  • Customer service hotline available at the following hours

Hours (EST)

Monday-Friday 8 am - 5 pm

Saturday CLOSED


To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

MacNeill Group FAQ

What is MacNeill Group's average claim response time frame?

Since MacNeill Group offers its coverage through many different insurance companies, they do not specify one claims response time frame.

What is MacNeill Group's customer service availability?

MacNeill Group is available at extended hours, Monday-Friday. The carrier can also be contacted via snail mail or email.

What is MacNeill Group's claims process?

MacNeill Group provides coverage through many different insurance carriers, and therefore does not have one specific claims process. An independent insurance agent can contact the correct insurance company for you and file claims, then keep you updated through every step of the process.

Does MacNeill Group create a user-friendly experience for customers?

MacNeill Group's website is well done, but more information about the coverages and discounts available would be beneficial for both current and prospective customers. The insurance company does have a social media presence on Facebook, YouTube, and LinkedIn. Overall, MacNeill Group provides a fairly user-friendly experience. 

Does MacNeill Group have good homeowners insurance?

MacNeill Group's official website lists the following information about their homeowners insurance.

"This program can be tailored to include coverage such as Property Damage, Theft, Windstorm Damage, Personal Liability and more.

Coverage Available

  • Forms available – HO-3, HO-4, HO-6 and HO-8
  • TIV up to $1MM (or higher with additional underwriting review)
  • Builders Risk/Course of Construction can be written on HO-3 form
  • Wind coverage available on High Valued Homes
  • Homes located in a PC-9 or 10
  • Extended Replacement Cost
  • Identity Fraud Expense
  • Loss Assessment
  • Water backup and sump discharge or overflow
  • Extended Liability coverage for rental properties or a secondary residence
  • Builders Risk/Course of Construction
  • Personal Injury

Specialized Risks

  • Prior losses
  • Prior declinations
  • Lower value homes in good condition
  • Higher value homes
  • New purchases
  • Homes in distressed markets"

An independent insurance agent can help you decide if MacNeill Group's homeowners insurance is a good choice for you.

Is MacNeill Group a good insurance company?

MacNeill Group works with a bunch of insurance companies to provide a wide variety of coverages to all kinds of customers. The group itself is not rated by AM Best or the BBB. It's also difficult to find customer reviews. So, it's a bit difficult for us to say, at this point, if MacNeill Group is a good insurance company.'s Final Review

We award MacNeill Group a final rating of 2 out of 5 stars. The carrier works with a variety of different insurance companies to collectively offer many types of coverage for all kinds of customers through commercial and personal lines.

MacNeill Group itself is hard to gauge because they're not rated by AM Best or the BBB. It's also very difficult to find customer feedback about the company. The official website can be a bit confusing to navigate, especially for prospective customers.

Overall, we recommend looking into several options with your independent insurance agent to be your next trusted carrier, and perhaps skip looking into MacNeill Group.

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