Pekin Insurance Company Review

Pekin Insurance Company at a Glance

  • Founded in 1921
  • Coverage available in 24 states
  • Offers a handful of coverages
  • Offers coverage for individuals and businesses
  • “A-” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau
  • Multiple discounts available
  • Coverage enhancements available
  • Strong financial stability

Pekin Insurance pros: Long-standing carrier with just under a century’s worth of experience in the insurance industry. Provides several coverage options for individuals and businesses, such as home and auto insurance, life insurance, worker's comp, etc. High ratings through A.M. Best and the BBB. Several discounts available. Strong financial stability.

Pekin Insurance cons: Some complaints filed against the carrier through the BBB. Some mixed customer feedback. Coverage not available nationwide. No 24/7 phone claims reporting. No online claims reporting. No claims response time frame promise.

What Types of Insurance Does Pekin Insurance Offer?

Pekin Insurance offers a handful of coverage options for individuals and businesses. Their products include:

  • Homeowners insurance
  • Auto insurance
  • Motorcycle and off-road insurance
  • Life insurance
  • Worker's compensation
  • Group life insurance
  • Accidental death and dismemberment insurance
  • Group dental insurance
  • Short-term disability insurance

If you’re in the market for any of these insurance solutions, ask your independent insurance agent about looking into Pekin Insurance. Independent insurance agents work hard to get you the most bang out of your buck on coverage.

What to Know about Pekin Insurance

Pekin Insurance was founded in 1921, giving the carrier just under a century’s worth of experience in the insurance industry. The insurance company was first formed in Illinois with a mission to provide affordable auto insurance for residents in the area. The carrier now extends its mission to several locations and several forms of important coverages.

Today, Pekin Insurance has expanded to offer coverage in 24 states. The carrier offers coverage solutions for individuals and businesses, including home insurance, auto insurance, life insurance, worker's comp, and more. The insurance company’s LinkedIn profile states that Pekin Insurance currently has 501-1,000 employees, with just under 700 of them found on the social media platform. In terms of financial size, A.M. Best places the carrier in the $250-500 million category.

Thanks to its long-standing history, insurance products for individuals and businesses, and financial strength, Pekin Insurance has earned itself a reputation as a stable insurance provider with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Pekin Insurance an “A-” rating, indicating the carrier is an excellent choice for insurance customers. A high rating from A.M. Best assures customers that Pekin Insurance is capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to remain a strong, financially sound company in the long term.

What Discounts Does Pekin Insurance Offer?

Pekin Insurance offers several competitive discounts for their customers, such as on their home insurance. These discounts include:

  • Advanced quote discount: Offered to customers who were quoted on their coverage before the start date of their policy. 
  • Paid-in-full discount: Offered to customers who pay their premiums either annually or semi-annually, rather than monthly. 
  • Electronic fund transfer (EFT) discount: Offered to customers who opt to make recurring payments with EFT. 
  • Protection devices discount: Offered to customers who install burglar alarms, sprinkler systems, and/or fire alarms in their homes. 
  • New roof discount: Offered to customers with roofs that were replaced within the last five years. 

Your independent insurance agent can help you find further information on discounts offered by Pekin Insurance and other ways to save through the insurance company, helping you to find the coverage you need at the rate you deserve.

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Pekin Insurance Customer Service

Pekin Insurance encourages customers to file claims over the phone. The carrier also provides the following customer service options:

  • Email claims reporting
  • Snail mail contact option
  • Main customer service hotline has the following hours restrictions:


Hours (CST)


Monday-Friday 8 am - 4:30 pm

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help make customer service easier for you by handling claims and other concerns.

Pekin Insurance FAQ

What is Pekin Insurance's average claim response time frame?

Pekin Insurance allows customers to file claims over the phone or through email. However, they do not have an official claims response time frame promise.

What is Pekin Insurance's customer service availability?

Pekin Insurance’s claims reporting hotline is available at restricted hours during the week, or customers can report a claim via email or snail mail at any time. Their customer service hotline is also available at restricted hours, Monday-Friday. The carrier also has a social media presence on Facebook, Twitter, and LinkedIn, making them more accessible to customers.

What is Pekin Insurance's claims process?

Pekin Insurance provides just a couple of contact options for customers to file claims. The insurance company also does not provide much information about their claims process, beyond how to file. If customers have questions about the claims process, they can call or email the carrier, or get in touch with their independent insurance agent.

Does Pekin Insurance create a user-friendly experience for customers?

Pekin Insurance’s official website is quite well done, at least from a layout perspective. The website is highly intuitive and easy to navigate. However, certain pertinent information is lacking, such as a claims process or claims response time frame promise. The carrier doesn’t list their business hours on their official website either, only on their Facebook page. The carrier also does not provide 24/7 phone or online claims reporting, which are modern customer service options often expected of insurance companies today. Overall, Pekin Insurance has a ways to go to catch up with other carriers, in terms of user-friendliness.

Does Pekin Insurance have good home insurance?

Pekin Insurance offers several coverage options, including homeowners insurance. Their homeowners insurance includes coverage for the dwelling, contents, liability, finances, and more. Pekin Insurance’s optional home coverage add-ons include the following:

  • Equipment breakdown coverage
  • Water backup (sewers and drains)
  • Identity theft protection
  • Replacement cost coverage for contents and dwelling
  • Pet insurance

Your independent insurance agent can help you find out more about Pekin Insurance’s home insurance coverage and optional enhancements, as well as their other products offered.

Is Pekin Insurance a good insurance carrier?

Pekin Insurance has nearly a century of experience under its belt today and has received high ratings through A.M. Best and the BBB. The carrier is BBB accredited, but has had a few complaints filed against it through the organization in recent years. Also, customer feedback seems largely mixed. While the official website is laid out well, it’s also missing some important information and lacks the option for online claims reporting. So, while Pekin Insurance may not be the absolute best carrier around today, they can still be considered a good insurance company.

Pekin Insurance Customer Reviews

Clearsurance
“We had a bad hail storm in our neighborhood, called Pekin. They sent out an adjuster in few days. They were very kind and agreed with the damage, very reasonable, check came right away.”
Clearsurance
“Very lackadaisical company with my experience with them. After I had my auto accident, my license became suspended as they never sent a form of compliance to the BMV (which also resulted in a fine having to be paid). It has taken a month since my license has been suspended for them to even initiate the form of compliance with the BMV. Now I will be unable to travel home to my family for Thanksgiving because of the laziness within the company. I am not happy to say the least, and would advise potential customers to take their business elsewhere.”
Clearsurance
“Pekin is a wonderful company. They keep my rates affordable. They are always there when I have any questions or concerns and address claims quickly and efficiently. The agents are friendly, workable and make life easier.”
Better Business Bureau
“Pekin Insurance has been so easy to work with. All of my claims have been handled VERY quickly, professionally, and completely. There was NO arguing, NO begging, and NO headaches. Just easy to work with.”
Better Business Bureau
“Worst insurance company I have ever dealt with. I filed a claim over a month ago and they asked me to submit a bid for the damages. The bid was submitted right away. Since then I have sent several emails and left several phone calls and no one will get back to me. I have no idea how this company is in business when they can't return a simple email or phone call.”

TrustedChoice.com's Final Review

We award Pekin Insurance a final rating of 3.5 out of 5 stars. For starters, the insurance company has been around for just under a century now, and their high ratings from both A.M. Best and the BBB reflect that. Coverage is currently only available in about half of the nation, but Pekin Insurance offers several insurance solutions for individuals and businesses. The carrier offers several discounts on their coverage as well as numerous optional enhancements on their policies. Their official website is well laid out; however, it could benefit from more detail about their claims process and from the addition of online claims reporting. Pekin Insurance also loses some points for not having 24/7 phone claims reporting, like many carriers today provide. Customer feedback is largely mixed, but there do seem to be many folks who are satisfied with their coverage and customer service experiences with the insurance company. Overall, we say that if you’re located in an area where coverage is available, go ahead and check out Pekin Insurance with your independent insurance agent. Just make sure to survey your other options for trusted carriers as well.

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