RLI Corp Insurance Company Review

Pros, cons and all you need to know.

RLI Corp Insurance Company at a Glance

  • Founded in 1965
  • Offers a variety of insurance products
  • Offers personal and business coverage
  • Some coverage available nationwide
  • “A+” (superior) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Strong financial stability
  • Large network of independent insurance agents

RLI Corp pros: More than half a century’s worth of experience in the insurance industry. High ratings through A.M. Best and the BBB. Offers several coverage options for individuals and businesses, including business owners insurance, Hawaii homeowners insurance, marine insurance, and more. Works with independent insurance agents. Strong financial stability.

RLI Corp cons: Not a BBB accredited business. Some coverage not available nationwide.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does RLI Corp Offer?

RLI offers a variety of coverage solutions for individuals and businesses. Their products include:

  • Hawaii homeowners insurance
  • Hawaii hurricane insurance
  • Hawaii renters insurance
  • Hawaii condo insurance
  • Hawaii vacation home insurance
  • Personal umbrella insurance
  • Track day insurance
  • Business owners insurance
  • Captives insurance
  • Casualty insurance
  • Construction insurance
  • Management & professional insurance
  • Marine insurance
  • Property insurance
  • Transportation insurance

Your independent insurance agent can help you decide if RLI has the right type of coverage to best meet your needs.

What to Know about RLI Corp

RLI Corp was founded in 1965, giving the carrier nearly six decades’ worth of experience in the insurance industry. The insurance company offers a variety of insurance products for individuals and businesses, including umbrella insurance, Hawaii renters insurance, business owners insurance, and more. The carrier is headquartered in Peoria, Illinois.

Today, RLI offers personal coverage nationwide, and select coverages in specific areas, such as Hawaii hurricane insurance. The carrier’s LinkedIn network shows just under 1,000 total employees, but the insurance company works with more than 3,000 independent insurance agents to distribute their coverage. Independent insurance agents provide customers with more personalized and comprehensive experiences while shopping for and maintaining their policies. In terms of financial size, A.M. Best places the carrier in the $1-$1.25 billion category.

Thanks to its many decades in the insurance industry and selection of coverages offered for individuals and businesses, RLI Corp has become known as a financially sound insurance company with a strong outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives RLI an “A+” rating, indicating the carrier is a superior choice for insurance customers. High ratings from A.M. Best assure customers that RLI is capable of offering guaranteed, secure coverage from a reputable insurance carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term and to also remain a strong, financially sound insurance company in the long term.

What Discounts Does RLI Corp Offer?

While RLI does not make information about its specific discounts readily available, many modern carriers offer common discounts on comparable coverages, including:

  • Burglar alarm discount: Offered to homeowners insurance customers who equip their homes with burglar alarms or other security systems. 
  • Proximity to fire station discount: Offered to homeowners insurance customers who live close to a fire station. 
  • New roof discount: Offered to homeowners insurance customers whose homes come with new or recently updated roofs. 
  • New construction discount: Offered to homeowners insurance customers who purchase newly built homes. 
  • Safe premises discount: Offered to business owners insurance customers whose places of work provide a safe environment for workers and customers.  

An independent insurance agent can help you find information about exact discounts and additional ways to save with RLI as well as provide you with quotes and help answer any other questions you may have.

RLI Corp Customer Service

RLI allows their customers to file claims through a couple of different methods. The carrier provides the following customer service options:

  • Email claims reporting
  • Phone claims reporting
  • Fax claims reporting
  • General contact form through website
  • Snail mail contact option
  • Customer service department has the following hours restrictions:


Hours (HAST)


Monday-Friday9 am - 5 pm


SaturdayClosed


SundayClosed

The best way to handle your customer service needs is to work with an independent insurance agent. Independent insurance agents help make customer service easier for you by handling claims and other concerns.

RLI Corp FAQ

What is RLI's average claim response time frame?

RLI allows customers to file claims at any time through email. However, the official website does not make a very specific claims response time frame promise, other than that a “claim examiner will contact you as soon as possible, usually within a few days.”

What is RLI's customer service availability?

RLI’s phone line for customer service issues is available at restricted hours on weekdays. The insurance company allows customers to file claims through email at any time. The carrier has a limited social media presence on Twitter and LinkedIn, which makes them a bit more accessible to customers.

What is RLI's claims process?

RLI encourages customers to file claims through email, but they also provide a couple of additional options for filing. The insurance company’s official website, however, does not outline a specific claims process beyond how to file. If customers have questions about the claims process, they can reach out to their independent insurance agent or contact the carrier directly.

Does RLI create a user-friendly experience for customers?

RLI’s website is easy to navigate and important information can be found quickly. RLI’s website would benefit from adding a detailed claims process and claims FAQ, however. The carrier works with independent insurance agents to ensure their customers have the best insurance experience possible. RLI has a limited presence on social media compared to most carriers and does not offer 24/7 claims reporting via phone. Overall, RLI falls slightly behind in the user-friendliness category.

Does RLI have good Hawaii condo insurance?

RLI provides a good selection of coverages for individuals and businesses, including condo insurance for residents in Hawaii. The carrier’s Hawaii condo insurance policies provide the standard personal property and liability coverage expected, in addition to the following unique features:

  • Dwelling coverage up to $3.5 million
  • Guest medical protection
  • Unit owners extended coverage
  • Property manager coverage
  • Hurricane coverage

RLI prides itself on offering hurricane insurance in the state of Hawaii, which is a risk not many insurance companies are willing to take. Your independent insurance agent can help you find even more information about RLI’s Hawaii condo insurance, as well as their many other coverages.

Is RLI a good insurance company?

RLI has been around for nearly six decades now. The insurance company is highly rated by A.M. Best and the BBB. RLI provides a good selection of coverage options for individuals and businesses. The carrier also works with independent insurance agents. Overall, RLI can indeed be considered a good insurance company.

RLI Corp Customer Reviews

Yelp
“Greatest insurer on Earth!”
Yelp
“My car was hit by an insuree of the company. Called the company to make the claim, and two days later someone from there contacted me for compensation. Did the estimate and send the photos of my car's damage to the company. They issued a check right away. I was ready for non-sense argument after sending the estimate, because I assume most insurance companies are trying to pay as less as possible. However, RLI just sent the check and even booked me a car rental. Very decent company!”

TrustedChoice.com's Final Review

We award RLI Corp a final rating of 5 out of 5 stars. RLI has been in the insurance industry for nearly six decades now. The carrier provides several insurance solutions for individuals and businesses, and unique homeowners and hurricane insurance for residents in Hawaii. The insurance company is highly rated by A.M. Best and the BBB. While RLI does not provide 24/7 phone claims reporting, they still allow customers to file at any time through other mediums, such as email. We’re also huge fans of the fact that the carrier works with independent insurance agents, which help ensure that customers have the best overall experience possible. So, if you’re in need of any of their coverage solutions, we recommend looking into RLI Corp with your independent insurance agent to be your next trusted carrier. 

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