Thrivent Financial Insurance Company Review

What coverage options do I have with Thrivent Financial?

Thrivent Financial Insurance Company at a Glance

  • Founded in 1902
  • Offers life insurance coverage, annuities, disability income insurance, and long-term care insurance
  • Coverage not available in all states
  • “A++” (superior) rating by A.M. Best
  • “A+” rating by Better Business Bureau (BBB)
  • Also offers advice, investments, and banking services
  • Customer service and claims reporting is available during EST business hours
  • Strong financial stability

Thrivent Financial pros: Well-established carrier with more than a century’s worth of experience in the insurance industry. Highly rated by A.M. Best. BBB accredited since 4/2/1999. Contact customer service by phone during business hours for claims reporting. Strong financial stability. Business hours are provided on website and social media pages.

Thrivent Financial cons: Very little information about their claims process provided on official website. Limited coverage options. No online claims reporting. Coverage not available in all states. Only open to Christians. Difficult to find customer feedback, which is probably because the products and services sold by Thrivent Financial come up on an irregular basis. These sorts of products and services can see a decrease in customer interaction resulting in less of a chance for a negative encounter.

What Type of Insurance Does Thrivent Financial Offer?

Thrivent Financial is a specialized insurance company, with a focus on coverage financial needs. Some of the insurance products they offer is as follows.

  • Life insurance
  • Annuities
  • Disability income insurance
  • Long-term care insurance

Your independent insurance agent can help you find more information about the coverage offered by Thrivent Financial, and help you decide if this insurance company is right for you.

What to Know about Thrivent Financial

Thrivent Financial was founded in 1902, giving the carrier more than a century’s worth of experience in the insurance industry. Thrivent Financial was initially created as an aid agency specifically for members of the Lutheran Church. They have recently opened up their products and services to all Christian denominations.

Today, Thrivent Financial still focuses its efforts on providing financial advice, investments, insurance, banking, and generosity programs. Coverage is not offered in all states. The insurance company's LinkedIn profile states that Thrivent Financial has between 5,001 to 10,000 employees, with nearly 7,000 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $2 billion or greater category.

Thanks to its esoteric history and financial strength, Thrivent Financial has earned a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives Thrivent Financial an “A++” rating, indicating the carrier is a superior choice for insurance customers. High ratings from A.M. Best assure customers that Thrivent Financial can offer guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who are not very familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who will remain a strong, financially sound company in the long term.

What Discounts Does Thrivent Financial Offer?

While Thrivent Financial does not make information about their specific discounts readily available, there are a couple of discounts commonly offered by Thrivent financial today. These discounts include the following.

  • Health discounts: Offered to members and allows them to save on health services including dental, vision, hearing, and prescription drugs.
  • Identity monitoring discount: Offered to help defend customers against identity theft. Access daily credit monitoring and more with Experian’s® ProtectMyID.®

An independent insurance agent can provide better discount information and premium quotes for coverage through Thrivent Financial. When it comes to coverage, independent insurance agents work hard to make sure you get the most out of your money.

Thrivent Financial Customer Service

Thrivent Financial offers 24/7 online form claims reporting for its policyholders. The carrier also provides the following customer service options.

  • Online bill pay
  • Email contact option
  • View and manage accounts online 24/7
  • Customer service availability - Thrivent Financial’s customer service department is available during business hours by phone or online 24/7.


Hours (Central)


Monday-Friday8 am - 6 pm


SaturdayClosed


SundayClosed

The best way to make sure you have a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Thrivent Financial FAQ

What is Thrivent Financial's average claim response time frame?

Thrivent Financial offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise on their website.

What is Thrivent Financial's customer service availability?

Thrivent Financial allows customers to file claims online 24/7 or by phone during business hours. Their business hours are displayed on the carrier’s official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a bit more available to customers.

What is Thrivent Financial's claims process?

Thrivent Financial offers a couple of options for claims reporting. The following steps are the documented claims process found on Thrivent Financial’s website.

  1. Notify Thrivent Financial
  2. Provide documentation
  3. Claims review
  4. Payment

If customers have questions about filing or the claims process itself, they can contact the carrier via phone, email, or online form, or get in touch with their independent insurance agent.

Does Thrivent Financial's insurance create a user-friendly experience for customers?

Thrivent Financial’s official website could certainly use an update. The carrier provides minimal information about their claims process and they do not detail a claims response time frame. They also do not present much information about their coverage. Online bill pay is available, as is 24/7 online claims reporting or via phone during business hours. So, while Thrivent Financial is not awful in terms of user-friendliness, they could stand to update their website practices.

Thrivent Financial Reviews

yelp.com
“I have been with Thrivent since the Lutheran Brotherhood days, 40 years!   The insurance products are good but I can no longer recommend them for financial services.  The investment performance has been OK but the customer service is extremely poor.  My new representative is no where near as good as my previous advisor.  Responses are sloooooow in coming.  The people who answer the phone are not well trained and they routinely do not follow up on requests.  I have been waiting 3 weeks for cost basis information so that I can decide what to sell and minimize taxes.  Any other investment firm would have had this to me in a day or two.  I can't wait to liquidate these assets ~ 1MM and get away from these folks!” —Bo C. of Escondido, CA
yelp.com
“I have read the reviews here.  I lived 20 years in Minneapolis/St. Paul, headquarters of Thrivent.  I was always a HUGE supporter of them and their mission.  Since I moved to Rochester, NY, I have found their service to be totally sub-par and not worthy of them as an organization.   Yesterday, I took them up on an opportunity to attend a special session on retirement.  I contacted the local rep and told him where I would attend.  He didn't seem to know the location himself.  After showing up, I called him.   Note that he didn't have an outgoing email or signature.  I wrote him and asked where he was.  This was his response:  "The seminar was cancelled, due to a lack of interest.  I'm sorry that you weren't notified."  My response back to him:  "That is very poor.  We were not contacted and both made special arrangements to be here.  Awful reflection on Thrivent."  Is there an avenue to remove reps who don't reflect the values of the Thrivent I have always known?” —Paul L. of Webster, NY
indeed.com
“I started my career here and learned a lot of valuable skills to not only develop my skills but learn the skills of other jobs of the company too. Overall, I was satisfies with my time at Thrivent.” —Business Systems Analyst (Former Employee) - Appleton, WI
indeed.com
“It is Christian fraternal society. I like the fact that Thrivent gives back to community. Last year alone, it was 15 million volunteer hours and 300 million dollars back to generosity programs.” —Finance Associate (Current employee)
indeed.com
“I learned much about the financial industry through my changing roles at Thrivent. Working there was a great experience. There was continual room for advancement and career development.”— Advanced Sales Representative and Support (Former Employee) - Appleton, WI

TrustedChoice.com's Final Review

We award Thrivent Financial Insurance Company a final rating of 3.4 out of 5 stars. The insurance company has been around for more than a century now, which is remarkable within the insurance industry. And it seems the carrier has used this time to their advantage. Thrivent Financial has received high ratings through A.M. Best and the BBB, and they have been accredited through the latter organization. Coverage is not offered in all states and their catalog is kind of limited, with a focus on life insurance coverage, annuities, disability income insurance, and long-term care insurance. The insurance company provides 24/7 online claims reporting or by phone during business hours. They have online bill pay and account management, and it lists its business hours for the customer service department on its official website. There also is not much information about the carrier’s coverage on their official website, nor is there a claims response time frame promise, but they do outline of their claims process. It is challenging to find any customer feedback about the insurance company online, but the few reviews available are a mix of positive and negative. Unfortunately, currently it is difficult to say many positive things about this carrier. So, our recommendation is that if you are in the market for life insurance coverage, annuities, disability income insurance, or long-term care insurance, review your options for trusted carriers with your independent insurance agent, and look further into Thrivent Financial.

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