US Assure Insurance Company Review

Is US Assure Insurance a good company?

US Assure Insurance Company at a Glance

US Assure distributes, underwrites and services construction and property insurance products across the US for “A” rated carriers.

  • Founded in 1977
  • Backed by the financial strength of Zurich Insurance Group
  • File and track an online claim 24 hours a day, 7 days a week
  • Coverage available in the US

US Assure Pros: Well-established carrier with 40 years of experience in the insurance industry. 24/7 claims reporting via online, mail, fax, FTP, email, and phone. Strong financial stability backed by Zurich Insurance Group. Coverage available in the US.

US Assure Cons: They are not BBB accredited or A.M. Best rated, but their reviews on their official site are primarily positive. There are not many product or service reviews online.

What Types of Insurance Does US Assure Offer?

US Assure is a specialized insurance company, with a focus on builders risk coverage for commercial businesses. US Assure offers the following insurance products:

  • Builders risk coverage
  • Contractors equipment
  • Premises liability
  • Vacant/rental structures

Your independent insurance agent can help you find more information about the coverage offered by US Assure, and help you determine if this insurance company is right for you.

What to Know about US Assure

US Assure was founded in 1977, giving the carrier 40 years of experience in the insurance industry. US Assure focusses on providing customizable coverage paired with the expert advice of an independent agent.

Today, US Assure still focuses on providing several insurance solutions for its clients. Coverage is offered across the US. The insurance company's LinkedIn profile states that US Assure has between 51 and 200 employees, with 226 of them found on the social media platform.

Thanks to its experience, wide reach, and financial backing from Zurich Insurance Group, US Assure has earned a reputation as an excellent insurance company. High ratings from US Assure clients can guarantee secure coverage from a financially sound carrier.

What Discounts Does US Assure Offer?

US Assure does not offer any discounts on their products.

An independent insurance agent can provide premium quotes for coverage through US Assure. When it comes to coverage, independent insurance agents work hard to help to get you a bigger bang for your buck.

US Assure Customer Service

US Assure offers 24/7 phone, mobile, and online claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options:

  • Phone, mobile, mail, or online payments
  • Phone, mobile device, FTP, email, or online account management
  • Claims assistance 24 hours a day, 7 days a week
  • Customer service availability - US Assure’s customer service is available Monday-Friday from 7:30am to 7:30pm, by phone, mobile, fax, or online.


Hours (Eastern)


Monday-Friday7:30 am - 7:30 pm


SaturdayClosed


SundayClosed

The best way to make sure you have a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can chill out and enjoy your coverage.

US Assure FAQ

What is US Assure's average claims response time frame?

US Assure offers claims reporting in a number of ways, via online, mail, email, fax, FTP, or by phone. However, the insurance company does not provide an official claims response time frame promise. US Assure does encourage customers to file claims in a timely manner.

What is US Assure's customer service availability?

US Assure allows customers to file claims over the phone or online 24/7. Their official website advertises a hotline for customer service inquiries, and specifies the business hours on its official website and social media pages. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them more available to customers.

What is US Assure's claims process?

US Assure offers a few options for claims reporting. The insurance company details their claims process on their official website. If customers have questions about filing or the claims process itself, they can contact US Assure via phone or online or get in touch with an independent insurance agent.

Does US Assure's insurance create a user-friendly experience for customers?

US Assure’s official website makes it easy to find the insurance options you are looking for in a policy. The carrier provides a lot of information about their claims process, and bill pay is available online, on a mobile device, and by phone. They also offer 24/7 claims reporting via phone, email, fax, FTP, mobile or online, which are great, modern customer service features. US Assure is excellent in terms of user-friendliness for their customers.

US Assure Customer Reviews

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“I have placed several Builder's Risk with them and before with Zurich. They offer so much and it is so easy to complete forms required. It makes so much easier when you are able to complete applications on line.” –Gloria M.
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"This was the first builders risk policy our agency has ever done. I was able to get a hold of someone right away the few times I had to call in for help and the service was tremendous. The system was very easy to quote and issue the policy." –Mitchell Lichti, Solid Ground Insurance, Nebraska
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“It is fast and easy to quote. And if it goes to underwriting, they get back to you right away.” –Delia Garza, Insurance One Agency, Texas
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"The representatives I have spoken with have always been knowledgeable, and helpful, as I am new at quoting Builder's Risk and Renovation policies with US Assure." –Tane Hunter, Steil Insurance Agencies, Louisiana
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"I had made an error in issuing the policy and had to call to get help to correct it. They were so very helpful and got the issue resolved immediately." –Karen Touchet, Daly Williams Agency, Louisiana

TrustedChoice.com's Final Review

We award US Assure Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for 40 years, which is significant within the insurance industry. It seems the carrier has used this time to their advantage. US Assure still specializes in providing customizable coverage paired with the expert advice of independent agents.

US Assure has received high ratings through their clients, and they offer coverage across the US and have many insurance options to choose from. The insurance company provides 24/7 claims reporting via many channels plus online or via phone bill pay.

There is a lot of information available about the carrier’s different coverage options on their official website, however, there is no claims response time frame promise available. Although it was difficult to find a lot of customer feedback about US Assure online, there are some really good reviews available on their official website. It is really easy to say many positive things about this carrier.

Therefore, our recommendation is that if you are in the market for construction and property insurance, review your options for trusted carriers with your independent insurance agent, and look into how US Assure can help you out with construction or property insurance.

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