Travelers Insurance at a Glance
- Large insurance company offering a wide variety of products
- Massive network of independent insurance agents (13,000+)
- 24/7 claims reporting and customer service
- Exceptional financial stability
- Few customer complaints relative to company size
- One of the largest existing carriers of home and auto insurance
- A TrustedChoice.com Top Pick
Travelers is Best for: It offers many types of coverage that apply to many different customer needs. It provides insurance policies to the public from a well-known, long-standing carrier with established financial strength that allows for consistently decreasing deductibles over the years. Travelers provides quality service that leads to few customer complaints relative to the company’s size and offers a wide variety of discounts across several types of coverage, as well as unique endorsements and coverage enhancements.
Where Travelers Falls Short: Auto insurance is currently only offered in 42 states and premiums are reportedly higher, especially after filing a claim.
Types of Insurance Offered
Travelers is one of the largest and most established insurance companies in the nation. Both individual and business insurance policies are available. Travelers currently offers the following types of coverage:
- Homeowners insurance
- Car insurance
- Renters insurance
- Condo insurance
- Boat and yacht insurance
- Landlord insurance
- Umbrella insurance
- Jewelry and valuable items coverage
- Wedding and events insurance
- Travel insurance
- Small business insurance
- Truckers insurance
Buying multiple types of insurance at the same company, such as car insurance and homeowners insurance, can net you a significant discount on your premiums. Choosing a large company like Travelers makes it easy to get these “bundling” discounts, especially if your insurance needs change over time.
History, Size, and Financial Stability
Travelers was founded in 1853, making it one of the oldest insurance companies in the country.
According to their website, Travelers has about 30,000 employees. They primarily sell insurance through independent insurance agents. Their independent agent network consists of about 13,500 agents in the United States, Canada, the United Kingdom, and Ireland.
Travelers’ history and massive size has helped it earn a reputation as a notably stable company. AM Best, the leading global credit rating agency monitoring the insurance industry, gives Travelers their highest possible rating, A++, indicating one of the top insurance companies around today. The A++ rating assures customers that Travelers Insurance company is highly capable of offering guaranteed, secure coverage from a trustworthy and reputable carrier.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, AM Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and who remains a strong, financially sound company in the long term.
Prices and Discounts
Travelers offers extremely competitive discount programs for their customers, especially for car insurance. These discounts include:
- Multiple policy discounts (such as bundling auto and homeowners insurance, for example)
- Multi-car discounts
- Safe driver discounts
- Good student discounts (i.e., high school or college students maintaining a “B” average or above)
- No coverage gaps discounts
- Owning/leasing hybrid car discounts
- New car discounts
- Students away at school discounts
- Shopping for quotes while still insured discounts
- Electronic pay or on-time pay discounts
- Driver training discounts
An independent insurance agent can help you find even more discounts available through Travelers Insurance, helping you get the most bang for your buck out of your coverage.
Customer Service and How They Handle Claims
Travelers allows customers to handle customer service issues over the phone or online, any time of the week. The following services are available to assist customers with questions, concerns, or claims:
- Customer service questions/complaints and claims reports representatives available 24/7
- Quote services available for extended hours, including evenings and weekends (all times are for Eastern time zone):
|Monday-Friday||8 am - 11 pm|
|Saturday||8:30 am - 6:30 pm|
|Sunday||8:30 am - 6 pm|
- For qualifying car insurance customers, roadside assistance is available 24/7
Travelers sells insurance primarily through independent insurance agents. Independent insurance agents can handle claims and customer insurance concerns for you, making customer service even easier.
What is Travelers’ average claim response time frame?
While customer service is available through Travelers 24/7, unfortunately claim response times will depend on the nature of the claim. The official website states, “Every loss and insurer is different, so the length of time to resolve a claim varies. The claim professional’s inspection of the damage and details of the loss will help determine the time needed to settle a claim.”
That being said, one nice perk offered by Travelers is their catastrophe response. For claims relating to natural disasters or other catastrophic events, Travelers’ official website states, “Our dedicated catastrophe response allows us to resolve most claims within 30 days.”
What is Travelers’ customer service availability?
Travelers offers an 800 number for customers to call anytime day or night, any day of the week to speak with a customer service representative.
What is Travelers’ claims process?
Travelers outlines the claims process on their official website as follows:
“Report your claim. Contact your insurance company as soon as possible. If you are a Travelers customer, you can report a claim anytime online or by calling 1.800.Claim33. The sooner you report it, the sooner your insurer may be able to help.
Inspecting the damage. The claim professional typically will call you to discuss what happened, what your insurance policy may or may not cover and make arrangements to inspect the damage in person.
Document your losses. Using photos or videos can help you remember things that you may have lost. If you don’t have an inventory, look for photos of the damaged areas. You’ll want to make a list of everything damaged inside your home.
Save your receipts. When making any necessary temporary repairs or living arrangements, protecting property from further damage or making temporary housing arrangements, be sure to save your receipts. Your insurer may ask you to provide them as part of the claim process.
Receiving payment. Once the claim professional determines that your policy covers the loss, you can generally expect to receive a check based on an estimate of the damage, either on the spot or soon afterward.”
Does Travelers Insurance create a user-friendly experience for customers?
When it comes to both applying for coverage and submitting insurance claims, Travelers creates a highly user-friendly experience for prospective and current customers alike. Coverage applications can be filled out via the official website or over the phone, and certain states even offer applications through Amazon. With just your ZIP code and some general information about yourself and your home (or car, or whatever you’re applying coverage for), you’ll receive a quote from Travelers almost immediately. In less than five minutes, you can go from pulling up the application to discussing quotes and policies with a Travelers independent insurance agent.
Though submitting insurance claims may not be a fun task, fortunately Travelers makes the process as close to hassle-free as possible. Thanks to the easily-accessible claims portal on the official company website, customers can quickly find important information about the claims process as well as a detailed outline of steps they need to take. Filing and tracking claims can all be done through the company’s website, making the entire experience just about as user-friendly as it gets.
What consumers are saying:
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TrustedChoice.com's Final Rating
We rate Travelers as one of our Top Picks. Thanks to the plethora of excellent discounts available across multiple types of insurance, customers can expect to have their coverage needs met at competitive rates through Travelers. Additionally, as a longstanding and well-established company with truly impressive financial strength, it’s safe to say that customers can trust this carrier with their hard-earned cash. When it comes to insurance, nothing’s more important than quality coverage offered by a guaranteed secure and reputable company, and Travelers fits the bill beautifully.