Trexis Insurance Company Review

Trexis Insurance Company at a Glance

Trexis Pros: Offers affordable auto insurance. High rating through AM Best.

Trexis Cons: Not rated or accredited by the BBB. No details provided about coverage or claims processes. Many customer complaints and negative reviews. Limited product catalogue. Coverage not available nationwide.

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What Type of Insurance Does Trexis Offer?

Trexis focuses their efforts on providing one type of coverage for customers. Their catalogue includes:

Your independent insurance agent can help you find more information about the coverages offered by Trexis Insurance, and help you decide if this insurance company is right for you.

What to Know About Trexis

Trexis Insurance was founded in 1997, giving the carrier nearly 25 years' of experience within the insurance industry. Trexis is headquartered in Tennessee and currently focuses its efforts on providing affordable auto insurance. Its coverage is offered in 11 states, including Alabama, Arkansas, Georgia, Indiana, Kentucky, Missouri, Ohio, South Carolina, Tennessee, Texas, and Virginia.

Trexis states that their coverage is sold through thousands of agents across these locations. The carrier's LinkedIn profile states that the company has between 201-500 employees total. The insurance carrier's parent company is Alfa, which is a more established company with a reputation of being one of the US's most affordable, reliable, and stable insurance providers.

Thanks to its strong parent company and known financial strength, Trexis appears to have a strong outlook for the future. AM Best gives Trexis an overall “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that Trexis is a financially sound carrier.

Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report. 

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What Discounts Does Trexis Offer?

Trexis does not make information about its discounts readily available. However, an independent insurance agent can find these details for you. Independent insurance agents are your greatest ally when it comes to finding the most affordable coverage around.

Trexis Customer Service

Here's a breakdown of Trexis' customer service availability.

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Trexis FAQ

What is Trexis's average claim response timeframe?

Trexis does not provide much information about its claims process, including a claims response timeframe.

What is Trexis's customer service availability?

Trexis is available through phone, email, social media, and via the contact form on their official website. The hours of their customer service department are not specified, but their tech department can be reached at regular business hours.

What is Trexis's claims process?

Trexis does not break down its claims process beyond how to file. However, an independent insurance agent can file claims for you, and keep you updated through every step of the process.

Does Trexis Insurance create a user-friendly experience for customers?

Trexis's website leaves much to be desired. It's quite difficult to find any pertinent information regarding coverage details or claims processing. Overall, Trexis is lacking a good bit in the user-friendliness department.

Does Trexis have good auto insurance?

Trexis does not provide much information about its coverage unless you have an agent contact the carrier for you. The insurance company does state that it offers affordable auto insurance coverage, as well as non-standard policies and mid-market policies. An independent insurance agent can find out much more information about their coverage for you.

Is Trexis a good insurance company?

Trexis has a good rating through AM Best, however they are not rated by the BBB, and have had a large volume of complaints and negative customer reviews left through the latter organization in recent years. The carrier also does not readily provide much information about its coverage or even claims processes. So, it may be up to individual interpretation if Trexis can be considered a good insurance company.

Trexis Insurance Customer Reviews

Better Business Bureau

Company makes filing a claim difficult, also makes it seem as if insured doesn't have enough insurance to file claim.

Yelp

This is absolutely the worst company for insurance. As a new driver with myself and a random person who I did not add nor is in my household is on my policy, my insurance cost for "full" coverage is over 300 a month with 0 accidents/reports/ over a year of driving experience - this does not cover rental or gap insurance- is complete bull! Geico has already signed me on and included both rental and gap insurance for $90 less than these **** have done! My car was stolen and they want me to wait 45-60 days before I get the check and/or a car replacement, it's ridiculous! I would give these people -infinity if it was a possible option, they are simply crooks/con artists and worthless!

Yelp

I have had Trexis for 12 months now with full coverage insurance on both vehicles. I had to make a comprehensive claim for hitting a deer with my car and it was totaled out because there was a lot of damages done. They gave me 2 options: keep the car and they send me a responsible check and I keep the car OR take a payout and give them the car. I chose to give them the car. The payout was very reasonable and they were on it from day one. The rental vehicle was given to us immediately and everything was done quickly. I would highly recommend them.

Better Business Bureau

Trexis insurance hasn't paid for my mailbox or Suburban that was damaged when their insured driver crashed into my driveway on 12/26/20. They claim there was no damage to my property and just closed the case last week, after stalling for months, claiming they would pay for all damage done by their driver. They have many pictures the very obvious damage. They just decided they didn't want to pay after finding out how much it would cost.

Yelp

Terrible company. Very hard to get ahold of someone during a claim, and they'll find any reason not to pay out a claim. Do yourself a favor and pay a little bit more every month for an established company like state farm and avoid these cheap companies like the plague. The only positive review on here is probably paid for or someone with the company.

TrustedChoice.com's Final Review

We award Trexis Insurance a final rating of 1.5 out of 5 stars. The insurance company is one of the younger carriers on the market today, with just under 25 years' of experience under their belt. Though Trexis has a high rating through AM Best, they are not currently rated or accredited by the BBB. 

The insurance company also has had a large volume of complaints and negative customer reviews filed against them in recent years. In fact, we're not entirely sure their one positive review spotted on the web is entirely legitimate. Worse, however, is that Trexis hardly provides any details about their coverage or claims process for current or prospective customers.

Overall, we highly recommend working together with your independent insurance agent to survey your other options for a quality insurance company, and skip looking into Trexis altogether.