EMPLOYERS Insurance Company Review

EMPLOYERS Insurance Company at a Glance

  • Founded in 1913
  • America’s premier small business worker's comp insurer
  • Offers worker's compensation coverage
  • Coverage available in 46 states
  • “A-” (excellent) rating by A.M. Best
  • “A+” (excellent) rating by Better Business Bureau (BBB)
  • Also offers fraud prevention and other services for small businesses
  • 24/7 phone claims reporting
  • Strong financial stability

EMPLOYERS pros: Well-established carrier with more than a century’s worth of experience in the insurance industry. Highly rated by A.M. Best and the BBB. 24/7 claims reporting via phone. Strong financial stability. Coverage available in most states.

EMPLOYERS cons: Not BBB accredited. Difficult to find customer feedback. Not much information about claims process or coverage provided on official website. Official website could use a major update. Limited coverage options. Business hours not provided. Negative customer reviews. No online claims reporting.

What Type of Insurance Does EMPLOYERS Offer?

EMPLOYERS is a specialized insurance company, with a focus on coverage for injured workers. Their only insurance product offered is:

  • Worker's compensation insurance

Your independent insurance agent can help you find more information about the coverage offered by EMPLOYERS, and help you decide if this insurance company is right for you.

What to Know about EMPLOYERS

EMPLOYERS was founded in 1913, giving the carrier more than a century’s worth of experience in the insurance industry. The insurance company was founded in Nevada under the name “Nevada Insurance Commission” with a mission to bring affordable coverage for medical treatment and compensation of injured workers to the public after worker's comp was first legalized in the state.

Today, EMPLOYERS still focuses its efforts on providing worker's comp solutions for employees in need. Coverage is offered in 46 states across the country. The insurance company's LinkedIn profile states that EMPLOYERS has between 501 and 1,000 employees, with nearly 900 of them found on the social media platform. As far as financial size, A.M. Best places the carrier in the $750 million to $1 billion category.

Thanks to its rich history, wide reach, and financial strength, EMPLOYERS has earned a reputation as a stable insurance company with a positive outlook for the future. A.M. Best, the leading global credit rating agency monitoring the insurance industry, gives EMPLOYERS an “A-” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from A.M. Best assure customers that EMPLOYERS is capable of offering guaranteed, secure coverage from a financially sound carrier.

Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness, and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet. For customers who aren’t as familiar with insurance companies’ respective reputations, A.M. Best’s ratings system allows them to make an informed decision about who they can trust to meet their needs in the short term, and also to remain a strong, financially sound company in the long term.

What Discounts Does EMPLOYERS Offer?

While EMPLOYERS does not make information about their specific discounts readily available, there are several standard discounts commonly offered by many worker's comp insurance companies today. These discounts include:

  • Equipment safeguards discount: Offered to worker's comp customers who protect employees from dangerous equipment in the workplace by covering it with safeguards when not in use.
  • Hygiene procedures discount: Offered to worker's comp customers who enforce strict hygiene protocols in the workplace. 
  • No hazardous materials discount: Offered to worker's comp customers whose employees do not have to interact with hazardous materials on the jobsite, such as chemicals. 
  • Safe premises discount: Offered to worker's comp customers who provide a safe working environment for their employees. 
  • Formal safety plan discount: Offered to worker's comp customers who enforce a mandatory safety plan in their workplace.

An independent insurance agent can provide more exact discount information and premium quotes for coverage through EMPLOYERS. When it comes to coverage, independent insurance agents work hard to help to get you the most bang out of your buck.

EMPLOYERS Customer Service

EMPLOYERS offers 24/7 phone claims reporting for its policyholders. The carrier also provides the following customer service options:

  • Online bill pay.
  • Email contact option.
  • Customer service department does not specify business hours.

The best way to ensure a smooth customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

EMPLOYERS FAQ

What is EMPLOYERS' average claim response time frame?

EMPLOYERS offers claims reporting through a couple of mediums. However, the insurance company does not provide an official claims response time frame promise. EMPLOYERS does encourage customers to file claims within 24 hours of an incident.

What is EMPLOYERS' customer service availability?

EMPLOYERS allows customers to file claims over the phone 24/7 or through email. Their hotline for customer service inquiries does not specify business hours on the carrier’s official website, social media pages, or when calling the carrier. The carrier’s social media presence extends across Facebook, Twitter, and LinkedIn, which makes them a bit more accessible to customers.

What is EMPLOYERS' claims process?

EMPLOYERS offers a couple of options for claims reporting. However, the insurance company does not detail their claims process on their official website or social media platforms. If customers have questions about filing or the claims process itself, they can contact the carrier via phone or email or get in touch with their independent insurance agent.

Does EMPLOYERS create a user-friendly experience for customers?

EMPLOYERS’s official website could certainly use an update. The carrier does not provide much information about their claims process, or detail a claims response time frame. They also do not list much information about their coverage. Online bill pay is available, as is 24/7 claims reporting via phone, which are nice, modern customer service features. So, while EMPLOYERS isn’t terrible in terms of user-friendliness, they could stand to update their practices in a couple of areas.

Does EMPLOYERS have good worker's compensation insurance?

EMPLOYERS focuses its efforts on worker's comp insurance. However, their official website does not provide much information about their coverage. EMPLOYERS’s official website only states that their coverage provides the following features:

  • Safety training programs
  • Loss control programs
  • Financial stability and dependability
  • Affordable rates

EMPLOYERS also offers other risk management services for small businesses, and boasts having highly affordable coverage. The carrier requires prospective customers to request a quote before offering further details about their coverage. Your independent insurance agent can help you find out much more information about the insurance company’s worker's comp coverage and their other services offered.

Is EMPLOYERS a good insurance company?

EMPLOYERS has been around for more than a century now. The carrier has been highly rated by A.M. Best and the BBB; however, they are not accredited through the latter organization. It’s difficult to find much information about their coverage and even more difficult to find customer feedback about the carrier. There are only a few reviews across the web, and all of them unfortunately are negative. With the lack of information provided by their official website mixed with dismal and sparse customer feedback, we’re hesitant to call EMPLOYERS a good insurance company.

EMPLOYERS Customer Reviews

Yelp
“THE WORST. I am a small business owner who made the mistake of dealing with Employers for one year.  They are still sending erroneous billing looking for thousands of dollars more! Did research and they have 600% higher complaint level with the state of CA than average. Run from this group; they are bandits!"


Yelp
“I have a small business and had Employer's as my work comp insurance for eight years. When I needed them they failed. Do not use.”


Yelp
“Do not hire Employers even if you think you are saving money on your premium, because in the end, you will not. Their business model is set up in a way to try to defeat and grind you down from getting any claims accomplished with them. They erroneously charged more on the premium with false audit information. They failed to omit owner coverage despite a request for such, then bill several thousand additionally for it the year after in their audit. Their customer support and service is terrible in every department and will do nothing to resolve their clerical error, and instead blame the customer and harass them with threats of collection. I have gotten the California Department of Insurance involved, and it was determined that the insurance agent was at fault and failed to correctly sign up for the policy and did not provide complete paperwork. Yet Employers insists on continual harassment of the customer, and fail to respond with anything except template threat messages.”


Better Business Bureau
“I wish I could give this insurance agency a negative star they have been nothing but problems ever since I got injured on the job! My prescriptions are being denied! and over $60,000 in bills are not being paid some of them are starting to hit my credit and showing up on my credit report. My case worker has a very poor and unprofessional attitude and when things like medical bills were brought to her attention she told me it was my problem not hers. I had to obtain an attorney to get these bills paid and prescriptions approved etc. yet they still give me issues and fight every step of the process. At one point my caseworker tried to tell me that I didn’t need surgery as if she was a doctor! That’s pretty much where I drew the line and got the attorney involved.”


TrustedChoice.com's Final Review

We award EMPLOYERS Insurance Company a final rating of 1.5 out of 5 stars. The insurance company has been around for more than a century now, which is noteworthy within the industry. However, it seems the carrier has not used this time to their advantage. Though EMPLOYERS has received high ratings through A.M. Best and the BBB, they haven’t been accredited through the latter organization and have had several customer complaints filed against them in recent years. While coverage is offered in most states, their catalog is extremely limited, with a focus on only worker's comp insurance. The insurance company provides 24/7 claims reporting via phone and online bill pay, yet does not list its business hours for the customer service department anywhere. There also isn’t much information about the carrier’s coverage on their official website, nor is there a claims response time frame promise or an outline of their claims process at all. It’s challenging to find any customer feedback about the insurance company online, but the few reviews that are available are all negative. Unfortunately, at this time it’s difficult to say many positive things about this carrier. So, our recommendation is that if you’re in the market for worker's compensation coverage, survey your other options for trusted carriers with your independent insurance agent, and perhaps skip looking into EMPLOYERS altogether.

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